We are honored that you chose us to support you on your journey of growth and positive change.
New Client Orientation
If you have just schedule a consultation session, here’s what to expect next:
You’ll Get a Welcome Email and Call
Once you complete your New Client Information Form (which should have been automatically emailed to you), the therapist or coach you scheduled your consultation session with will be reaching out to you personally, to say hello and get you set up with a secure account in our system. They’ll let you know how to connect with them for an online appointment, or give you driving directions if you’re meeting with them in the office. You’ll also get a welcome call from our office.
If you don’t get a personal email or phone call from someone within two business days of making your appointment something is wrong — please contact our office so we can help you.
You’ll Confirm Your Consultation Session
Please do complete your New Client Information Form ASAP, to confirm your session and exhange contact information. This is essential, since we do sometimes have “non-human scheduling” activity in our system. If you don’t respond, your therapist will assume you are a robot! (Or don’t intend to follow through). Respond to confirm your appointment and let them know you’re a person. 🙂 If they don’t hear back from you 24 hours before your scheduled meeting time they will cancel the appointment.
Your Therapist or Coach is Your “Point Person.”
If you have questions about billing, insurance, or other logistical information ask your therapist or coach about it during your consultation session, or anytime thereafter. They will be able to help you.
You’ll Schedule Ongoing Sessions
If it feels like a good fit between you and your therapist or coach, then you can schedule ongoing meetings directly with them until you’ve met your goals for your work together.
If It’s Not a Match, That’s Okay
The single most important factor in wether or not counseling or coaching will be effective is the connection you feel with your therapist or coach. If, after your consultation session, it does NOT feel like it’s a good fit, that is completely okay. Please contact our office (numbers below) and we can reschedule you with someone else on the team who might be a better fit.
Don’t Hesitate to Get In Touch
We are all here to help you. If you need anything please contact your therapist or coach, or our administrative team. Let us know what you need and we’ll do our very best to accommodate you.