How to Communicate Better With Your Partner: Start Here First
with Dr. Lisa Marie Bobby and Alejandra Piñero Stillmann, M.A., LMFT
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How to Communicate Better With Your Partner: Where to Start When Everything Feels Hard
If every conversation lately turns into a fight or a shutdown, the answer isn’t a better script. It’s a better channel — and that gets built one ordinary conversation at a time.
Your relationship has been feeling hard lately, and if you are like most people, it is not one thing. It is money. It is who was supposed to unload the dishwasher. It is intimacy, or the absence of it. Sometimes it is not even the content — it is just the tone. So which fight do you actually work on first?
My guest is Alejandra Piñero Stillmann, M.A., LMFT, a licensed marriage and family therapist and couples counselor on the team at Growing Self. She practiced for more than fifteen years in Mexico City, works in English and Spanish, and has deep experience with bicultural relationships. In this conversation we get very practical about why communication is the precondition for every other repair in a relationship, what emotionally safe communication actually looks like in ordinary moments, and why the fight you care most about is almost never the one to start with.
You will hear the case story of a couple who went from zero to a thousand over dishes and clothes in the dryer — and the surprisingly simple two-sentences-and-a-timer intervention that finally broke the cycle. Alejandra names the internal move that stops most fights before they start. And we talk about the timeline honestly: what genuine change actually looks like, why the first twenty attempts will feel wrong, and why you notice the difference looking backwards rather than in the moment.
“It’s not a win or lose for you. It’s a win or lose for the couple.” — Alejandra Piñero Stillmann, M.A., LMFT · Love, Happiness and Success Podcast
Quick answers before you dive in
Communication, and I know that is not the answer you wanted if the money conversation is currently on fire. But every other change you want has to travel through a conversation, so that is the bottleneck. Fix the channel, then use it.
That still counts, and honestly it can be harder to spot. Emotional safety is not only about the absence of yelling. It is about whether you can bring something up at all and expect to be taken seriously.
No. The single most useful thing Alejandra says in this episode is that it is not one person’s problem and not the other’s — it is a problem in the interaction. Both people have a part, and both people get something out of changing it.
Not a week. Expect the first attempts to be clumsy, and expect to notice the difference looking backwards at around six months. I go into why that is, and why it is genuinely good news, further down.
This comes up constantly, and I have a whole section on it near the end. The short version is that the reluctance is usually one of three specific fears, and there is a low-friction way in that does not require them to sign up for anything.
Moments from this episode
Episode transcript
So your relationship has been feeling hard lately. And if you’re like most people, it’s not just one thing. There are fights popping up like mushrooms after a rain. That, all kinds of stuff in the playground. It’s the survival of the fittest, right? Somebody says something to you, and you immediately react and try to top off what they told you to, you know, get your stance in the playground route. And this just creates like an escalation thing in the playground which works there. Right. But then we get through our relationship and if we do that it becomes a disaster. Money. Intimacy. Teamwork. Who does what? Sometimes it’s just the tone. Those are fun ones, aren’t they?
When we focus on all the things that are going wrong in a relationship, it can start to feel overwhelming, discouraging. Where do you even begin? But the reality is that nine times out of ten, there actually is one specific place where you should start. That when you focus on this one area in your relationship, it is the key to making changes in all kinds of different dimensions of your relationship. And that is what you’re going to learn how to do today.
On this episode of Love, Happiness and Success, we need to get this communication first, and that way we can go into the feeling loved and heard and how are we going to do that, right? But if we can’t express to the other person what we’re really wanting and we can’t arrive at an agreement about what we want, then it makes it harder. We’re doing a deep dive into the number one priority that you should have for your relationship improvement, which is communication. By the end of today’s episode, you are going to get some new insight into how to begin rebuilding the healthy communication your relationship deserves and also requires, so that you can use this as a launchpad to create other types of growth.
We have to listen to what the other one is saying, validate what they’re saying, be open to how they are experiencing things, because maybe it’s not how we are experiencing ourselves, right? I’m here with a very special guest, my friend and colleague Alejandra Piñero, who I’ve known for years. She is a marriage and family therapist here in our network at Growing Self, and she is the real deal here to shed insight onto how to achieve your couples goals.
Alejandra, hi. Thank you for that wonderful introduction, Lisa. Well, you’re kind of amazing, and so that’s why I’m so happy to be visiting with you here. I like talking with you, Alejandra, under any circumstances, but to have you come onto the show and share your perspective on this work — because this is what you do day in and day out with real couples who are coming in the door, who love each other, can have many things that are working well for them, but are also here for a reason. They’re saying, help us improve. So to start, why don’t we unpack some of the things couples come in saying could be better?
Yeah, that’s a great question. There are so many things that couples come in wanting to work on, and we make our best effort to help them get there. So a big one is communication. Couples across the board come in the door saying we need to work on our communication, and it’s something that we go into. But also there’s other things like teamwork or intimacy or conflict resolution, conflict de-escalation, that sort of thing. There’s also the part of teamwork and finances and fun that is also super important, right? Usually they come in with one or two things that they want to work on. And so let me actually restate this in a different way.
Alejandra, I know many times when couples come in and want their relationship to be better, it can be so easy to become hyper focused on things that aren’t working in a relationship. And what we know is that there are many different dimensions of relationship. It’s not like your relationship is good or bad. It’s true that a relationship can have some parts that are working quite well, and also have some parts that could be better. So to start this conversation off, can you give us a walk through of the different dimensions of a healthy relationship and, you know, where people oftentimes start? Can you give us an overview of the parts of a relationship that you help people look at in order to understand what’s working versus maybe what needs to work?
Yeah. Okay. So what I talk about with my clients in a very collaborative manner is the way they are addressing each other, communicating with each other, where they’re coming from, where their feelings are coming from. Maybe it’s something that happened in the past and they’re putting it on the couple in the present. And so we go through that.
We also a lot go over the way I put it in my sessions, which is like we were raised in the playground. When we were young, we were in the playground and we learned to survive in the playground. And how that works is very different to how it works in the relationship with the couple. So we have to relearn. What I mean by this is in the playground, it’s the survival of the fittest. Somebody says something to you and you immediately react and try to top off what they told you, to get your stance in the playground. And this just creates like an escalation thing in the playground, which works there. But then we get to our relationship and if we do that, it becomes a disaster.
So we have to listen to what the other one is saying. Validate what they’re saying, be open to how they are experiencing things, because maybe it’s not how we are experiencing ourselves, right? We have to talk as a team, not as opponents, which is also different. In the playground, we are definitely opponents. We need to self-regulate to be able to have these conversations in a good, more steady manner, in a way that we can listen to each other. And also we have to practice until we get it right.
So there are different dimensions of a healthy relationship. There are things like communication. There’s intimacy. There is being a team around household stuff, parenting, having fun together. For some couples, spirituality is very important. All these different parts of life that we want to assess. And I’ve heard you say that oftentimes communication is one of the most important places to start. Even though you want to make all these changes in other parts of your relationship, don’t even attempt to go there until you can talk to each other constructively. Why is that?
Well, I guess it sets the base ground for the other dimensions. If you are able to have a conversation with each other and listen to each other, then you’re able to get to agreements — like, for example, couple goals. That sometimes are also different in the couples. If you don’t have these skills, then it’s hard to get to those understandings. So yeah. Communication is usually where we start, because sometimes I have couples coming in the first or second session wanting goals that are like, we need to get this communication first, and then we can go into feeling loved and heard. Well, how are we going to do that if we can’t express to the other person what we’re really wanting and we can’t arrive at an agreement about what we want? Then it makes it hard.
Oh yeah. Well, and especially because some of these dimensions of relationship can be very emotionally loaded. Like for me, frequently when I’m working with couples around money — getting on the same page about money — people have a lot attached to that, a lot of deep values and meaning. The same thing with sexuality. A lot of times that can be very hard for people to talk about. And until we’re in a better place in terms of emotionally safe communication, it is very likely that conversations like money or sexuality can go sideways. It’s very easy for those things to kind of go into a conflict because there’s so much feelings.
But so that’s why we practice foundational communication skills first. So we have to organize the work that we go into. Yeah. And it’s important what you bring up, that they go sideways. They really try to have these communications, and suddenly they’re starting off in a good place, and suddenly it’s the same pattern that they don’t want to repeat.
So what I do with the couples in the sessions is break some of these examples down together with them to be able to identify the point where the conversation went to the place that they don’t want it to go. And how would it look like to go to the place where they do, and what’s coming up for them — like you said, the emotional stuff. I had a couple that wanted to talk about finances, and we were able to do this exercise where we broke the conversation down. In together in conversation, we discovered that what was going on is all this baggage that one of the partners had relating to money in her family of origin and how money was managed and handled.
And it brought up all these insecurities in her, like, oh my God, this is what we have. It’s finite. What are we going to do? So we were able to talk about this little stuckness in the emotional. And they have been doing good talking about it since then. They need to practice, right? But they have had a couple of experiences after that session that we were able to break it down, where they are approaching it differently, and they’re getting such a different sense of the conversation.
I love what you’re sharing. And I just want to say this out loud to some of our friends who might be listening. There’s a part of your relationship that is feeling really, really challenging, and it can get very easy — I know I’ve done this, certainly in my own partnership — to get fixated on what should be different specifically, and the path to achieving that desired outcome is not always a direct path where we jump into the action first. Like maybe the goal is I want my partner and I to be on the same page about finances, which means we have a written budget that we’re following together. We make collaborative decisions about spending. Working together toward saving goals. Whatever it means to you.
Counter-intuitively, what you’re saying is that it actually requires the ability to communicate with each other at a level where there’s understanding that is being generated. Like, oh, that’s what is actually attached to this for you. And I didn’t realize that. So now I’m understanding why you have these big, intense feelings about things — that doesn’t really make sense to me, given my own life experience and lack of trauma triggers around this particular thing. Is that what you’re saying?
Yeah, exactly. And unfortunately, I think when you don’t have that understanding of where the other person is coming from, we tend to take it personally, and we tend to take it as an attack, like we’re doing something wrong or like we’re messing up, you know? And so this is also where it tends to go sideways. Because if you’re taking it personally and you’re reacting to that, then you’re not really listening to what the other person is telling you. So it creates this spiral that is not healthy in the communication.
I get that one on the other side. I mean, I’m just gonna own this, and probably some of our friends listening to this can be like, yeah, me too. But especially with some things, not only can we feel attacked, but we can have well-developed opinions about the way things should be based on our own values and life experiences — that when we do actually impose those on our partner, like, you’re doing it wrong, and here’s how it should be — that can honestly have some undertones of judgment, which then also contributes to the partner feeling judged, feeling attacked. Because maybe that is what’s happening a little bit.
Yeah. Also, sometimes people can feel attacked, even if that isn’t the intention, and it’s a pretty neutral interaction — if they have a long history of, I don’t know, like a super critical parent. I know that I struggled with that a lot in my own life.
My husband would say like, pass the salt. And I would feel criticized because my dad was very critical, so I had to work through some of that. Can you relate to any of that? Yes, definitely. I can definitely relate. I’m very hard on myself personally. So whatever other people tell me, sometimes it’s like, oh, they’re being hard on me too, you know. The work is ongoing. I have to take a step back and see what’s going on.
Well, and I think this is — you know, especially when it comes to communication — it’s relatively easy to teach or coach people to try saying it this way. You might get a better result. But it’s not just what you’re saying. It is managing your own internal filter about how you are perceiving what is being said to you. That’s the hard part for me personally, but also in my work with clients, because people hear all kinds of stuff.
Yes. And this is the self-regulation piece that I kind of named it that way. Because you need to regroup yourself and say, okay, why am I taking it this way? Instead of just kind of bursting out with whatever first comes. So if communication is, generally speaking, the way to start — unless, you know, you have already done a lot of work around communication and you know for sure that it’s solid — communication is typically where we want to go first. And how do you help people understand what about their communication is working versus not working, so that they can get visibility into this and start improving it? Because that in itself can feel overwhelming. Where do you begin?
Well, I usually ask them what they have tried in the past. And yelling louder — like, I keep yelling out louder and it doesn’t get better. What’s going on? No. But even if it’s something not yelling — that sounds extreme — but even that: it sounds coherent what they’re doing, but maybe it’s not getting them the response or the result that they’re looking for. And for some reason, people keep doing the same thing wanting to get a different result. So I kind of go into with the couple what they have tried and what has worked and what hasn’t worked. Usually it’s more of what hasn’t worked, which is what got them into my office. And so I just blatantly say, okay, so we have to start doing something else, because that definitely is not working.
So we start brainstorming. What else could they do in those situations to get a different result — a result that would feel better for them? And it’s a very nice conversation actually that happens with the client, because they brainstorm and it’s a good brainstorm. Like, oh, I’ll try to do this. And then the other partner will be like, no, I already did that and they didn’t get the result I was looking for. But it’s like the meta-communication of the communication that they haven’t been talking about. For them to have that interaction, in my experience, it’s amazing to watch. Talking about how they talk about things. And brainstorming, how could I approach it so my partner feels better when I approach it, right?
This is so good, because I feel like — and I’ve been in this space in my own life — sometimes it can just feel so hard, like anything you say could just turn into a fight because people are primed to hear all this negativity. And I just want to install this hope for one of our friends listening in right now: it is absolutely possible to have a collaborative conversation about what would help this feel better for both of us that feels so hopeful, and it starts to generate these ideas about what would make it better. And I also want to highlight — Alejandra, you are such a natural coach. I know that your background is in marriage and family therapy, and you’re officially licensed as a marriage and family therapist, as am I. But I’m really here in your very specialized coach training coming through, because it’s not about necessarily processing the feelings — of course we need to honor those and feel — but we’re really turning it into what would make this better that you can start doing.
Before we do, can I ask your opinion about something that I think really trips up a lot of people and is one of the hidden obstacles to improving communication? I have made this mistake so many times, in my own relationship, and I’m getting better now as I continue to improve. But especially back in the day, when I would think about what wasn’t working with communication with my partner, it was never about what I was doing. It was always about how he was responding or what he was doing or wasn’t doing. And then, you know, it was me. I was like, how dare you? How dare you suggest that I am anything besides — because we all have a deep understanding of our own point of view. Can you relate? I mean, you know that your partner is right for sure. Yeah.
And this is one of the magics in couples therapy, in my opinion: you get these two sides. You’re not just there individually in a session — which is also, we do individual sessions, it’s also very valuable. But having the two people there, you’re very quickly set in your place, because your partner is saying, oh, but you do this. And then they know, but you do this. And so it’s like, okay, wait, slow down. Yes. You both have a part in this. This is not one person’s problem or the other person’s problem.
This is a problem in the interaction. So the fact of having the two people in the room and being able to see both perspectives, it’s like such an impulse to make it better. Like, okay, so you’re going to have to make these adjustments, and you’re going to have to make these adjustments, and then you’re going to meet each other halfway, and that’s going to feel so much better. But these conversations are so hard. I admire all of the clients that come into the sessions, because they’re willing to have these conversations. They come in and they show up every week, and every week they are there, grinding to get it better. But the good thing is that we see results.
Well, it takes courage to open up and be like, yes, okay, I can understand how I am contributing to this cycle or to this dynamic that feels hard. Another thing that’s coming up for me is — you probably know this, but for the benefit of our listeners — if your relationship has been feeling very difficult and you’re focusing a lot on the negatives and the problems, and it’s feeling hard and hopeless: one of the things I just want to say out loud, Alejandra — you mentioned our experience as having two people in the room as relationship coaches, couples counselors. You get a full picture. Being in individual therapy, believe it or not, is correlated with significantly worse relationship satisfaction. Because — there’s actually a fair amount that substantiates this — when you are telling your therapist or support person, let me tell you about this ridiculous thing my partner did recently, and their job is to understand your point of view completely and empathetically and reflect back how you feel, and it did hurt your feelings, it was a frustrating or painful moment, all of that is true — but they’re only hearing your side of the story, and then kind of amplifying that.
And particularly if you’re working with a therapist who was not trained in systems theory, the way that Alejandra and I are, they’re like, wow, this sounds like a really terrible situation. Get out of there fast. Exactly. Or making sweeping statements about the capability of your partner. Where is there maybe a missing part of, like, what happened right before your partner said this really mean thing to you? Tell me about the ten minutes that happened previously, so that they can kind of understand it. Again, not to say that truly abusive relationships aren’t a real thing — I mean, that’s totally true — but many times people don’t really have the awareness of how they were showing up in a way that supported a negative response, versus something that they could have contributed that would have increased the likelihood of it going better rather than worse. Do you know what I’m talking about there?
Yes, this is so true. This is actually when I do work with individual clients — I tell them, I try to bring other voices into the room, not just theirs. And I say, that’s a consultation. This is a very systemic approach, even though you’re coming in individually. Because exactly what you’re saying — I wouldn’t want to make their relationship worse. I want to know what’s really going on. And so I say, okay, but what did they respond to that? Or, like you said, what happened ten, fifteen minutes before? And so together we kind of do this work systemically even though it’s individual, because I wouldn’t want to ruin anybody’s relationship on the consultation.
Yes. You’re promoting healthy, loving relationships. So Communication 101 is really to foster healthy communication. I’d love to unpack this a little bit more. So for a friend listening at home who wants to start moving in this direction so that they can hopefully start working on other parts of their relationship in a constructive way, let’s unpack the elements of healthy communication — which from my point of view really correlate with the pillars of emotional intelligence, honestly: meaning the ability to regulate yourself, the ability to understand how you’re feeling, but then also the ability to understand what somebody else is feeling and then how to communicate or respond in a way that supports that relationship — that is pro-relationship — that it turns into a positive reaction rather than a negative interaction.
And I think that you were talking about your understanding of healthy communication in a similar way, and that the first place you often work is by helping people manage their own reactivity in some of these moments. So take us into an example of what this looks like — a time before this work has been done, and then a story of transformation. Somebody is maybe super reactive and then was able to get a better handle on things so that they could communicate more effectively.
Yeah, I would be happy to do that. So this is a couple I worked with in the past. They’re not my clients right now. They came to me because they were having trouble. They were fighting too much. They loved each other very much. There was no stepping out of the relationship. There was nothing extreme going on, but they were fighting too much, and part of it was because things got heightened very fast in their relationship.
Even if it was like a really small thing, like the dishes weren’t washed or the clothes weren’t set in the dryer or something like that. One of the partners had a lot of trouble controlling — they would think they had to do everything in their relationship and their partner wasn’t helping at all. And so it went from zero to a thousand. It’s like, another example of how I have to do everything and what is going on and all of that.
So after some sessions, after some conversation, talking about this cycle together with them and breaking it down and seeing what was going on, we were able to tap into both of their backgrounds and past experiences. And we saw how in this reactive partner’s family, there were no reactions from her parents. It was very aggressive, but nobody said anything. So her reacting so loudly was wanting to make a change. Because she had seen how there was so much anger and resentment in her parents, because nobody got mad and nobody said anything — but it was all under the water, and it was so uncomfortable. So they wanted to do the opposite. And they got reactive really fast. In their mind, they were saving their relationship. They were doing something good for the relationship.
Oh my gosh. That makes so much sense. There’s this core understanding of, me freaking out and saying exactly how I feel in the moment is a healthy, good thing compared to what happened in my family. Even though this part — I mean, I’m guessing their partner was having a reaction to it. Wow. Exactly. So the fact that we were able to go into that, and the partner understood where this person was coming from, and that person understood also where they were coming from, and how they had to find a balance. They didn’t want to be quiet, but they didn’t want to go to a thousand. There was a middle ground. That was one of the stories.
I wonder — you just illustrated something else that I think is so incredibly important: that literally all of us learned how to communicate about these kinds of situations from our own family of origin. And if that wasn’t ideal, that is what we either carry forward or try to figure out how to do things differently. And nobody actually teaches us. So to have the opportunity to sit with you and slow down, and have this person’s partner being like, yeah, when you yell at me, that does bad things to me — to be like, oh, okay. And understanding, maybe I could handle these moments better. Not that we don’t need to work toward having a more balanced partnership, and who is responsible for taking the laundry out of the dryer — that’s fine — but communication needs to change first.
And how to even do that. What did this couple need to learn how to do differently in order to manage these moments in a more constructive way?
Well, the first thing was to be aware of what was going on. So we got out of the way, and the partner was able to understand what was going on and why they were going to such extreme lengths to voice their opinions, and why it was important to them. So this is how the compassion also hits differently, right? When they realized where it was coming from, it wasn’t against them. It wasn’t because they were a terrible person — which was where that was hitting home for them. Like, oh my God, I don’t do anything right. Nothing is enough. Like, I’m doing all — you know. And so they were feeling like so pushed down, like nothing was enough that they were doing.
So it was like unhinging. Like, this is okay. This is coming from their past. It’s not that I’m inadequate. And so when the partner heard that they were feeling inadequate, they were able to highlight all the wonderful things that they do. So this created a connection in the conversation, the same way that they were able to say, it’s not necessary for me to go from one to a thousand. There are other ways I can voice what I’m feeling and what I’m thinking and what I’m needing. And if I don’t go to a thousand, doesn’t mean that it’s not working. It’ll work, because my partner is going to hear me.
So we came up with this structure together. They would help each other out. The partner that was getting heightened very fast was going to say, this is not about you. Remember, this is me. It’s just important for me. But you are doing — you know, I appreciate so much everything that you’re doing. And the other partner, if they saw that the other partner was getting heightened, they would say, okay, slow down. This is a bit too much. We can take a break. I love you. We’ll come back to it. We’ll address it. They had agreed on twenty minutes or something like that — that was enough time for them to decompress and come down.
This was very helpful for them. I have to say, though, it took them some time after we talked about it, even though they had it very clear in their minds what was going on. The change didn’t happen in the next few days. It was a little bit disheartening at times, because they went back to the same old patterns, not being able to get to where they wanted. But what was amazing about this couple is that they kept trying. It’s like, okay, this is not a setback. This is just the way we’re growing. It is not linear. We’re going to have our little moments.
Thank you so much. I just want to pause here for one second, because what I think you’re saying is so profoundly important: that what happens in relationship coaching, communication coaching — it is not just informational.
Yes, you will get new insights and understanding into yourself and your partner. You will also learn — this may get you better results. But the real power here is not informational at all. It is experiential. Just like if you are working with a golf coach or a sports coach, we don’t just say, here’s how to hit the ball. There is a lot of practice, and you can expect to do it the first twenty times, and it isn’t going to be quite right, because you’re still practicing. And I just wanted to say this out loud, because I think that many people don’t really understand that the process of practicing and internalizing these sorts of changes — that it is like a growth curve, and it’s an unrealistic expectation to believe that it should be different.
Because I’ve had people come back and, you know, like, well, we tried to do this thing that you said once, and it didn’t work, so it’s not going to work. I’m like, okay. So going back to this. There are two parts of this, in my experience. One is that the person who’s practicing saying something differently — yes, how do we calm down, how do we say the words? But the other thing that is always true in a system is that your partner has a thousand old experiences of this old way of being. So the first several times you try a new way of being, they may still react to you or perceive you in the same way, even though you are trying to show up differently. And that’s the experiential part. You need to retrain them to expect different things from you. And that can be something in itself that’s hard to fight through. Has that been your experience too?
That’s a big challenge. And I talk about this with my clients a lot. It’s like, don’t get disheartened. It’ll get better, but we won’t see the change in a week. But I assure you, in six months, in a year, you’ll look back and you’ll say, oh, we were so different back then. We’re doing things so differently. But the changes are so small, because we’re doing little tweaks and things in small quantities. It’s not like we’re able to be a different person from one day to the next. Sometimes clients are like, no, this is the thing. Nothing has changed. Nothing has changed.
And so what I also do is go back with them. It’s like, okay, let’s talk about that. What about this hasn’t changed? And we go over all the things together. Like, oh, you’re right. This was so much different in the past. Absolutely. Then tracking progress over time, I think, can also help you feel so much hope. Like, it is getting better. We’re doing it. It turns into this upward spiral. Like, we can do hard things. Yes. Exactly.
Well, the other thing that I’m interested to hear your thoughts on is — we’re talking about when communication does get better, like, what needs to go into that. And so you’re saying that the very first piece sometimes is self-awareness, but also this understanding of your partner. And if there is a different story to explain why things are happening that is capturing somebody’s noble intentions or saying, oh, they’re not intentionally trying to be mean to me or calling me inadequate — this is what it’s attached to for them, which is this thing that I can actually have a lot of compassion for. That is oftentimes where it begins: by changing the story. And then it moves into regulating the self. Like, oh, I’m having this big response, and I know that if things come out of my mouth when I’m in this place, it’s not going to end well. So I need to go calm down and then think about what I want to say. So there’s that self-management. Those are big pieces. And then it turns into: what do we actually say, or how do we actually respond to our partners in the moment?
Because no matter what your goals are, this is often where to start. If communication is not working, it’s very difficult to solve other problems in a relationship. And so, Alejandra, you are talking about these foundational pieces — awareness of what’s going on, self-awareness, self-regulation, other awareness, bringing in some compassion and understanding and noble intentions. This is the groundwork. But then we also need to learn how to have courageous conversations in an effective way — like, what to actually say. But also the other piece of this is how we respond to our partners in constructive ways. This is the skills-building part. So I’d love to hear your thoughts about — when people are communicating well, what are they doing differently that turns it into a constructive conversation instead of a conflict?
Yeah, well, I think listening is very important to what the other person is saying, and not just having your agenda in mind. If we want to have a conversation and communication, we need to take into account what the other person is saying and responding to that. So I think that is very important. Also, making the other person feel heard is very important. And not just talking over and saying what you’re feeling, and how what they’re feeling is not the right way to feel. Exactly. And I think those two are key.
And another very important one is talking to your partner as if you’re on the same team. Because sometimes we do this on the day-to-day basis. We’re making a plan for a vacation. We’re making a plan to go out or something for the children. And we want the same thing, so it’s easy to be on the same team. But when things get hard, I think it’s common that couples go to different teams and start just rooting for what they’re having in mind would be perfect, or is the ideal situation. This is where it gets complicated. Because even if it’s coming from a good intention, you’re not prioritizing the relationship in that moment. And when you’re not prioritizing the relationship, then communication is not really possible.
Okay, I hear you. Okay. You just said very important things, and slow down just a second. But first of all, I think one big takeaway for anybody listening to this is: if anything begins to feel conflictual, it’s very important to stop trying to advocate for your perspective, and instead move into this listening stance. Like, seek to understand first. Which can feel kind of counterintuitive — especially if you’re like, no, but this is what I want. And to just recognize this in yourself and immediately take a step back and become curious about what your partner wants. That will defuse a conflict and help them feel understood. I think that sometimes that can feel threatening to people. Like, but yes, if I did that, then I would lose. That kind of thinking. And nobody’s trying to disempower you, but to reduce the conflict, this is often where we need to go.
Yeah, because it’s not a win or lose for you. It’s a win or lose for the couple. If you see it as for you, then it gets tricky, and it bleeds into other areas of the relationship. That can have impact.
Hopefully. So to examine some of those core beliefs that are getting in the way of your being able to listen and understand first, and then I heard you say something else that was so important. Like, if you’re choosing you instead of the relationship and whatever’s happening, everybody loses. And instead try to move into, we’re on the same team, we want the same thing, we have a common goal here. How would someone do that in the moment if it feels like communication is starting to break down? Is there a phrase or strategy you teach your clients?
Yes, for sure. This is super important, and I usually put it in an example that we have been working together. Like, okay, you want the kids to go to day school. Your partner doesn’t. Okay. For you, it’s important because whatever reasons you have. And your partner is in it. How do you get to that? How are you able to think as a team? This is also a very collaborative conversation with them. I name it the way it is. I say, you want this because it’s good for you. You want this because it’s good for you. But you guys are not thinking as a team what would be good for the whole family or for the couple.
And again, we brainstorm together. And usually couples, they impress me, because they have so many ideas on what would make it better that I wouldn’t have imagined. And we usually get to an agreement that feels good for them. That’s amazing. Have some support. You know, you’re not the only person in this family. What the goal is, is that you guys are actually on the same page. And we found something that feels good for both of us. Brainstorm what that might look like.
Yes. You don’t have to necessarily agree to it, but let’s just start that process of the goal is a mutually agreeable outcome. Exactly. And, you know, it’s funny, in some of these instances where it’s very black-and-white — either we do one thing or we do the other — these conversations, usually it’s not that they reach a compromise, but one or the other thing happens. But both parties are more at ease with that happening. They are able to see how it’s going to be helpful for both of them, even though it’s not their choice, it’s not what they would have wanted. So they’re able to arrive at this conclusion, like, okay, I’m not happy with my kid going to the school, but I understand what they’re saying. It’s going to be better for the three of us. So okay. That’s a compromise, even if you didn’t do what you were doing or you didn’t find a middle ground.
Yeah. It’s like you need to go deeper into what does it mean — more deeply into the shared values that whatever the thing is might be related to — and find a way that the agreement supports that is more important than whatever it was that you were fighting about. Such good advice, Alejandra. I wish we had more time together. You are just such a wealth of good information about communication and so many other things. I know your expertise extends to so many different aspects of healthy relationships. But thank you for spending this time with me today. If somebody wanted to connect with you — Alejandra is my person, I want to talk to her about what’s going on in my relationship — and also, we might not have mentioned this out loud in our time together, but you’re bilingual, you work with clients in English and Spanish, and you have a lot of experience working in bicultural relationships, which can be so valuable, because cultural influences can impact communication styles frequently as well. So what would be the process for somebody to connect with you and get that ball rolling?
They can just get in touch with me through the Growing Self site, or my email. You can book a free consultation session to get to know each other and see if it might be a good fit before moving forward. So, Alejandra, you’re a gem. Thanks again so much. No, thank you so much, Lisa. It was wonderful having this conversation with you.
What to take with you
Start where it is quietest, not loudest.
The fight you care most about is usually the wrong place to begin, because every other repair in a relationship has to arrive through a conversation.
Emotional safety is behaviour, not atmosphere.
You can be unhappy and still be respectful. The load-bearing standard: if something matters to your partner, it has to matter to you, whether or not you agree.
The filter is the hard part, not the phrasing.
It is relatively easy to say something differently. Managing what you hear when your partner says something ordinary is the actual work, and it is why the same neutral sentence can start a fight.
It is not your problem or theirs. It is a problem in the interaction.
This is the reframe that makes the work feel possible instead of accusatory, and it is why nobody gets found guilty.
Change is experiential and slow, and that is normal.
Expect the first twenty attempts to feel wrong. Your partner holds a thousand old experiences of the previous version of you, so you are retraining their expectations too.
There is one question worth asking tonight.
Set your own agenda down and ask your partner what they would like to be different in the way the two of you communicate. It is an easy yes for most people.
How to Communicate Better With Your Partner: Start Here First
Your relationship has been feeling hard lately, and if you are like most people, it is not one thing. It is money. It is who was supposed to unload the dishwasher. It is intimacy, or the absence of it, and the fact that neither of you brings it up anymore. Sometimes it is not even the content of the conversation. It is just the tone. Fights popping up like mushrooms after a rain, in four or five places at once.
So you pick the loudest one and you go to work on it. Here is what tends to happen next, and it happens to nearly everyone who comes to us for healthy relationships coaching and therapy. You improve that one area a little. It does not move any of the others. So you turn your attention somewhere else, and while you are over there, the first thing quietly falls apart again. Whack-a-mole. After a few rounds of that, the story in your head stops being “we have some things to work on” and becomes “this is a bad relationship, and this is impossible.”
If you have been trying to work out how to communicate better with your partner, I want to give you the answer up front, because it is the answer that actually moves things. Do not start where the pain is loudest. Start with the way the two of you talk to each other, and specifically with emotional safety. If you cannot get through an ordinary conversation without it spiraling into a fight, you are not going to be able to have the loaded ones, the ones about money and sex and what your life is supposed to look like in ten years. Those require trust. Trust gets built in the ordinary conversations, which is exactly why the ordinary conversations come first.
Now let me be straight with you about something before we go any further. Most of the couples who come to my team at Growing Self have already read the articles. They know about I-statements. They know they are supposed to listen more. Information is not what they are missing. What they are missing is somebody who can watch how the two of them actually talk to each other, catch the precise moment it goes sideways, and help them do it differently at nine o’clock on a Tuesday night with the real person in the real kitchen. That is what our coaches and therapists do every single day. I am going to give you a lot in this article and I mean all of it. But frameworks live on a page. The change happens in your living room, and it is far easier to pull off with someone in your corner who already knows your specific patterns.
Where Do You Start When Your Whole Relationship Feels Hard?
You start with communication, on purpose, before you touch anything else. Not because it is the most painful problem, but because it is the one repair that makes every other repair possible.
To see why, it helps to look at what you are actually juggling. Every relationship is multidimensional, which is another way of saying every relationship is a mixed bag. You can be in one that feels genuinely hard in some places and, if you step back and look at the whole thing, still find real strengths in it. When somebody comes to us, we do not open by cataloguing the problems in a big-feeling rush. We slow down and assess, because I want to understand your strengths as much as your stuck points.
The dimensions we look at usually include:
- How healthy your communication is, meaning whether you can have a constructive conversation without it turning into a conflict, and whether a difference of opinion can reach a consensus.
- Whether you work together as a team, including the deeply unglamorous question of what your household operating system is. Who tracks whose turn it is. Whether there is a shared calendar. Small things like this either prevent or manufacture an enormous amount of conflict.
- Whether you are aligned on parenting, if you have children. You do not have to occupy identical roles. One of you can be more nurturing and one more direct. You do need general agreement about what you are teaching them.
- Physical intimacy, which is differently important in different relationships, and sometimes differently important to two people inside the same relationship.
- Whether you feel known, understood, cared about and respected, which is its own dimension on top of communication and intimacy.
- Whether you still have fun together, whether you have points of connection that feel good to both of you, and whether you each have room to go be your own person.
- Money, and whether you are on the same page about how you handle it, whether that means combined or completely separate.
- Shared spirituality, for some couples.
- Shared hopes and dreams, which is arguably the most important one. Where is the spaceship you are on together actually going.
Notice what is not on that list: a single correct configuration. There isn’t one. The combinations can truly be infinite, and they depend on the particular two people who came together. What matters is not which arrangement you land on. What matters is whether you are both on the same page about it, and whether it feels good enough to both of you. That is also why fixing one dimension does not fix the neighbouring ones. The route to a better financial relationship is genuinely a different route than the one to a better physical relationship. If you want a quick read on where yours currently sits, you can take the relationship quiz, and it is worth looking at the signs of a healthy relationship alongside it so you have something to compare against.
If you just read that list and felt your stomach drop a little because you counted four, that is a very normal place to land. It is roughly where most people are sitting the first time they talk to one of our coaches. You do not need to arrive with the list already sorted. Sorting the list is the first thing we do together.
Why Is Communication the First Thing to Work On in a Relationship?
Because communication is not one item on the list. It is the precondition for the whole list. Every other change you are hoping to make in your relationship has to arrive through a conversation, which means the quality of your conversations sets the ceiling on the quality of every other repair.
This is the part I want to say plainly. Before you try to create improvement in any specific part of your relationship, step back and refocus on one area, which is simply how the two of you talk to each other. Can you have a conversation about something that matters and both come out of it feeling heard, cared about, respected and understood? If the answer is no, then every other project you take on is going to be attempted through a broken channel.
Alejandra put it the way a clinician would: it sets the base ground for the other dimensions. If you can have a conversation and listen to each other, you can reach agreements. If you do not have those skills, you cannot get to the understandings the agreements are built on. She sees this constantly. Couples arrive in the first or second session wanting goals in completely different areas, and the work still starts here, because otherwise there is nowhere to put it.
And the loaded dimensions are the worst possible place to practice a new skill. When I work with couples around money, people have an enormous amount attached to it, deep values and old meaning and family history. Sexuality is often the same. Until you are in a better place around emotionally safe communication, conversations about money or sex are very likely to go sideways, not because either of you is doing it wrong but because there is too much feeling in the room for an unpracticed skill to survive. That is why we build foundational communication in relationships skills first and then go after the hard topics, rather than the other way around. It is also why so many couples find they can finally talk to your partner about money without fighting only after the basic channel is working.
The practical version of this is that the fight you care most about is probably not the fight to work on this month. That is a genuinely counterintuitive thing to accept, and it is one of the most common places our coaches end up helping people, because almost nobody can talk themselves out of their own most urgent problem without a hand.
What Does Emotionally Safe Communication Actually Look Like?
Emotional safety is not a feeling you either have or do not have. It is a set of behaviours you practice, and an experience you help another person have with you. That distinction matters, because it means emotional safety is something you can start building on purpose this week rather than something you wait to feel.
Here is what it looks like in practice, concretely:
- You can be unhappy about something and still be loving and respectful while you say it. Being upset does not require you to stop being kind.
- You can hold a completely different opinion without mocking, sarcasm, or cruelty. Disagreement and contempt are not the same act.
- Your partner can trust you not to be mean to them on purpose, and can expect you to take them seriously rather than manage them.
- And the standard that carries the most weight: if something is important to your partner, it has to be important to you. I might not agree with you, and I do not have to. But the fact that you care deeply about something is a thing I need to understand and respect, so that the two of us can arrive somewhere that feels good to both of us.
That last one is the one I would tattoo on a wall if I could. It is the difference between “your feelings about this are irrational” and “I can see this matters to you, so it matters to me that we sort it out.” Relationship researchers have a name for the thing being built there. They call it perceived partner responsiveness, and it describes the belief that your partner will attend and respond supportively to the things that are central to who you are. It turns out to be one of the load-bearing walls of intimacy and closeness rather than a nice extra (Reis, Clark and Holmes, 2004). If you want to go deeper on the mechanics, we have a whole piece on emotional safety and what it takes to build it.
None of this requires you to be a naturally calm person or a gifted communicator. It requires a small number of specific behaviours, repeated, in the moments when you least feel like it. Which is precisely the part that is hard to do from the inside, and precisely what a coach on our team is watching for when they sit with the two of you.
Why Does Every Conversation Turn Into a Fight?
Usually because of the filter, not the words. By the time your partner has finished an ordinary sentence, you have already decided what it meant, and quite often that decision was made by your history rather than by them.
I will use myself as the example, because I have lived in this one. For years my husband could say “pass the salt” and I would feel criticized. Not because there was any criticism in it. Because my father was very critical, and I had a filter calibrated by decades of practice, and that filter did not check whose voice it was processing. I had to work through a fair amount of that before I could hear a request as a request.
This is why communication work is harder than it sounds. It is relatively easy to coach somebody into saying something differently. Try this phrasing, you will probably get a better result. It is much harder to manage your own internal filter, the one running on how you are receiving what is being said to you. That is the difficult part, in my own marriage and in my work with clients both. People hear all kinds of things that were never sent.
Alejandra named the internal move that interrupts it, and it is small enough to actually use. Before you respond, regroup and ask yourself: why am I taking it this way? That is it. One question, asked in the half second before you burst out with whatever came first. It sounds almost too simple to matter, which is exactly why most people skip it.
There is good research underneath this. Gottman’s team studied what they call sentiment override, and found that partners in distressed relationships perceived their partner’s messages negatively even when what was actually delivered was neutral or positive, while partners in non-distressed relationships did the opposite (Hawkins, Carrere and Gottman, 2002). The filter is not a character flaw and it is not imaginary. It is a measurable state, and it is the reason two people can walk out of the same thirty-second exchange with completely different accounts of what happened. We have written more about negative sentiment override and about the difference between reacting versus responding if you want to sit with those ideas a while. And if the pattern in your house is that the same argument keeps arriving in new costumes, having the same fight over and over is its own thing worth understanding.
The Story You Are Telling About Your Partner’s Intent
The fastest change available to most couples is not a better phrase. It is a better story about why your partner is doing what they are doing.
Alejandra told me about a couple she worked with, and this case is the whole episode in miniature. They loved each other. Nothing extreme was going on. They were simply fighting far too much, and it was because things escalated so fast. The trigger could be tiny. Dishes not washed. Clothes not moved to the dryer. One partner would go from zero to a thousand in a second, landing on some version of I have to do everything around here and you are not helping at all.
Then they went digging into where that came from. In her family growing up, nobody said anything. There was plenty of anger, but it all stayed under the water, and the resentment built until the whole house was uncomfortable. So she had decided, somewhere young, that she was going to do the opposite. Reacting loudly and immediately was, in her mind, the healthy choice. She was protecting the relationship.
Her partner had been hearing something entirely different. He had been hearing I am inadequate, nothing I do is ever enough, and he was walking around feeling pushed down by it. When he understood where the volume was actually coming from, the meaning of it changed completely. It was not a verdict on him. It was her history talking. Compassion, as Alejandra put it, hit differently after that. And when she heard that he had been feeling inadequate, she started naming the things he did well, which she had never thought to say out loud.
What they built from there was refreshingly unromantic and completely practical. She would say some version of this is not about you, this is me, it is just important to me, and I appreciate everything you do. He would say some version of slow down, this is a bit much, we can take a break, I love you, we will come back to it. And they agreed on twenty minutes as the amount of time each of them needed to decompress before returning to it. Two sentences and a timer. That was the intervention.
Underneath all of it sits something worth naming. Every single one of us learned how to handle these moments from our own family of origin. If what we learned there was not ideal, we either carry it forward or we work out how to do it differently, and nobody actually teaches us. There is no class. If the reactive partner in your house is you, or the one you live with, how to communicate with an angry partner goes further into that specific dynamic.
I want to point out what made this couple’s change possible, because it was not information. It was having a third person in the room who could slow the cycle down, break it into pieces, and surface the thing neither of them could see from inside it. She could not have found that story about her own childhood mid-argument, and he could not have guessed it. That is not a failure of intelligence or effort on either of their parts. It is what the work looks like, and it is what our coaches are doing with couples every week.
Our free two-part communication training walks through the same skills we use with couples in the first few sessions — including a downloadable workbook you can go through on your own or share with your partner.
Get the Free Communication Training →Talk as a Team, Not as Opponents
When a conversation gets hard, most couples quietly switch to opposing teams and start rooting for their own preferred outcome. The moment that happens you have stopped prioritizing the relationship, and once the relationship is not the priority, the conversation cannot really work no matter how well you phrase things.
Alejandra has a metaphor for where we learned this, and it is the best thing in the episode. We were all raised in the playground. In the playground it is survival of the fittest. Somebody says something to you, you react immediately and try to top what they said, because that is how you hold your position out there. Escalation genuinely works in the playground. Then we grow up, we get into a relationship, and we bring the playground rules with us, where the same move is a disaster.
The strange part is that most couples are already excellent teammates in the easy moments. Planning a vacation. Sorting out something for the kids. You want the same thing, so being on the same side costs nothing. It is when it gets hard that people switch jerseys without noticing, and each starts campaigning for their own ideal version of the outcome. Even when both of those versions come from good intentions.
So here is the in-the-moment instruction, and it is the single most useful thing I can hand you. The second anything begins to feel conflictual, stop trying to advocate for your perspective and move into a listening stance instead. Seek to understand first. I know how counterintuitive that is when you are sitting there thinking no, but this is what I want. Catch yourself, take a step back, and get curious about what your partner wants. It defuses the conflict and it makes them feel understood, which is the only ground the rest of the conversation can stand on. If listening is the part that feels hardest, we have practical work on how to enhance your listening skills, and if you are the one who has been going unheard, feeling unheard in a relationship speaks to that directly.
People get scared here, and the fear is always some version of: if I do that, I lose. Nobody is trying to disempower you. As Alejandra says, it is not a win or lose for you. It is a win or lose for the couple. And once you see it as yours alone, it gets tricky, because it bleeds into every other area and changes how you feel about the whole relationship.
The outcome of this shift is often not what people expect. Sometimes there is no middle ground available. One of you wants the kid in day school and the other does not, and there is no half-measure. What Alejandra finds is that these conversations frequently do not end in compromise at all. One option happens, and both people are more at ease with it than they were, because they can now see how it serves both of them. I am not thrilled my kid is going to day school, but I understand what they are saying, and it is going to be better for the three of us. That is a real resolution. It came from going deeper into the shared values underneath the argument and finding a why that both of you care about more than you cared about winning.
If you read that and thought, we would never get there on our own, you are very likely right, and that is not a strike against you. Two people inside the same argument have no neutral vantage point. Giving them one is a large part of what a couples counsellor or relationship coach on our team is actually for.
How Long Does It Take to Improve Communication in a Relationship?
Longer than a week, and less time than you probably fear. Expect the first attempts to feel clumsy, expect real change to show up across months rather than days, and expect to notice it in hindsight rather than in the moment.
This is the most honest stretch of the whole conversation, and it is the thing almost nobody will tell you. The power in this work is not informational. It is experiential. If you were working with a golf coach, nobody would just tell you how to hit the ball and send you home. There would be practice, and you could fully expect the first twenty attempts to be not quite right, because you are still practicing. Communication is no different, except that we have somehow all agreed to pretend it should be.
I have had people come back and say, well, we tried that thing you said once and it did not work, so it is not going to work. And there are two separate things going on in that sentence. The first is the ordinary practice curve, which nobody is exempt from. The second is the one people never see coming: your partner has roughly a thousand old experiences of the previous version of you. So the first several times you show up differently, they may well respond to the old you anyway, because that is who they have learned to expect. You are not just learning a new behaviour. You are retraining somebody else’s expectations, and that takes its own run of repetitions before it lands.
For what it is worth, the behaviour-change research lines up with this. When researchers tracked people building a single new daily habit in a stable context, the median time to reach something like automatic was sixty-six days, with enormous variation between individuals, from eighteen days at the fast end to a projected two hundred and fifty-four at the slow end (Lally, van Jaarsveld, Potts and Wardle, 2010). Usefully, missing one day did not break the curve. And note what that study was measuring: one person, one behaviour, on their own. A two-person pattern with thirty years of history in it is reasonably going to ask more of you than that.
Which brings me to the number Alejandra gives her clients, and I think it is the most reassuring thing in the episode. Do not get disheartened. It will get better, and you will not see the change in a week. But in six months, in a year, you will look back and think, we were so different then. The changes are small because they are small tweaks in small quantities. None of us becomes a different person between Tuesday and Wednesday.
She does one more thing that I want you to steal. When clients say nothing has changed, she does not argue. She goes back through it with them, item by item, and asks what specifically has not changed. And they get partway down the list and say, actually, you are right, that was so much worse before. Progress is much easier to see backwards than forwards. Tracking it deliberately turns into hope, and hope turns into an upward spiral, and then you are a couple who knows they can do hard things. That same principle is why learning to repair after a fight matters more than learning to never have one.
This is also, practically speaking, the strongest argument for not doing this alone. The timeline is long enough that most people quit somewhere in the middle, during the stretch where they are doing the work and cannot yet see the result. Having someone who is tracking it with you, and who can show you the list, is often the difference between month three and month nine.
Why Reading This Article Probably Is Not Enough
I want to be honest with you about something, and it is a slightly strange thing to write in the middle of an article I hope you find useful.
Everything above is real. It works. I have watched it work on people for a very long time, and Alejandra watches it work every week. But I would be doing you a disservice if I let you close this tab believing that reading it was the work.
Here is what almost always happens instead. You read something like this. Something lands. You feel a little hopeful, and you make a private note to try the new approach next time it comes up. And then next time comes up, at nine on a Tuesday, and your nervous system does the thing it has been doing since you were seven, and you find yourself in the same argument you have been having for a decade, wondering why nothing is different.
The reason is not complicated, and it is not about you being unmotivated or broken. You are trying to override an entire pattern, by yourself, in the exact moment that pattern is most switched on. That is the hardest possible timing. It is very close to impossible to do alone, and the fact that you have not managed it yet is evidence of nothing except that you are a person.
What actually works is having somebody in your corner who knows your specific pattern. Somebody you can talk to after a hard conversation, who can help you look at what happened and recalibrate before the next one, and who can say the thing you cannot see because you are standing inside it. That is what working with a coach or therapist on our team is. Not lectures. Not a list of tips you already know. A real ongoing relationship with a person who is paying attention to your life, and who has watched this exact dynamic resolve enough times to know where it is going.
And you do not have to be in crisis to start. You do not need to have failed at this first, or to have a specific diagnosis of what is wrong, or to have your partner fully on board. If something in this article landed somewhere specific, that is the signal. We do free first conversations for exactly this reason, with no pressure and nothing to commit to. Just a real conversation about what is actually going on with you and whether what we do here is likely to help.
What If Your Partner Will Not Come to Counseling?
Very often the reluctance is not about you and not about the relationship. It is about a specific fear, and in my experience it is usually one of three. Each of them has an answer.
It happens all the time that one person is the one doing all the things. Listening to the podcasts. Reading the books. Willing to talk to somebody like me or Alejandra, willing to make the appointment, willing to invest in the support. And it is genuinely frustrating when the response on the other side is I do not want to talk to anybody, or it is too expensive, or some version of no that never quite explains itself.
The first fear is simply the anxiety of the unknown, which shows up most in people who have never had professional support of any kind. The second is more specific and more common than you would think: if their background is in traditional clinical mental health, they may be braced for something that is not what we do at all. Clinical therapy exists to diagnose and treat mental health conditions. That is legitimate and important work, and it is not the same work as development or relationship improvement. Even though Alejandra and I are both licensed marriage and family therapists, what we practice is relationship coaching. We are not here to diagnose anybody. The question on the table is what are you doing that contributes to the outcome you are currently getting, and what needs to change for it to be better. If your partner has been pathologized before, or is expecting a treatment focus, or is dreading an hour of talking about how they feel about their mother, their reluctance is completely fair and valid. It is also aimed at something we are not doing. The differences between relationship coaching vs couples therapy are worth reading together, and our couples therapy page walks through how the sessions themselves are structured.
The third fear is the one nobody says out loud: am I going to be ganged up on? Is this going to turn out to be my fault? And this is where I would go straight back to the single most useful thing Alejandra said. You both have a part in this. It is not one person’s problem and it is not the other’s. It is a problem in the interaction. Nobody gets found guilty, because that is not how the work is built. Both people walk out with something, which is why having two people in the room is such an accelerant in the first place.
A note on doing this work on your own
There is one more thing I want to flag, gently, because it matters. Being in individual therapy for a relationship problem is associated with worse relationship satisfaction, and I do not think that is because individual therapists are doing anything wrong. It is structural. When you tell your therapist about the ridiculous thing your partner did, their job is to understand your point of view completely, empathically, and to reflect back how you felt. All of which is true and real and probably needed. But they are only ever hearing your side, and then amplifying it. If they are not trained in systems theory, the conclusion available to them is that this sounds like a terrible situation, or a sweeping statement about your partner’s capabilities. What is missing is the question a systems-trained clinician asks automatically: what happened in the ten or fifteen minutes before your partner said that thing? Alejandra does this deliberately even in individual sessions. She brings the other voices into the room from the consultation onward, because she has no interest in accidentally making somebody’s relationship worse. Individual work is genuinely valuable. It just needs to be systemic, or it can quietly cost you the thing you came in to protect.
If you are the only one ready right now, there is a low-friction way in, and it is the one I would actually recommend. Download the free communication training, go through it yourself, and then show it to your partner. These are some of the things we would be working on. These are some of the ideas Dr. Lisa has about what we could try. It gives them something concrete to react to instead of an open-ended invitation to be examined.
And then, whether or not either of you ever books anything, ask them this. Set down your own hopes and goals for what better communication would look like, just for a minute, and get curious. Ask: what would you like to be different in the way we communicate and relate to each other, that would make this relationship feel better for you? What tends to happen is that the other person sits up. Oh. You want to know my opinion, and how I feel, and what I might want. And suddenly there is a reason to do this with you, because it is not going to be an exercise in conforming to somebody else’s ideal. There is actual room in it for them. Coming to your partner in that spirit is an easy yes for most people.
When you are ready to talk to somebody, Alejandra sees couples and individuals in both English and Spanish, and you can book a free consultation with Alejandra to get to know each other and see whether it is a good fit before you commit to anything. If she is not the right match, our client services team will point you toward someone on the team who is, and there are a few different price points depending on what you need, including working with a clinician who is completing advanced training with us. Nobody is going to push you toward the most expensive option in the room.
I hope you got something out of this one. There is more where it came from, and I will be back with you next week.
xoxo,
Dr. Lisa Marie Bobby
P.S. If you only do one thing after reading this, make it the question at the end. Ask your partner what they would like to be different in how the two of you talk to each other, and then genuinely listen to the answer without defending anything. That one conversation has changed more relationships than any technique I could teach you.
P.P.S. If you would rather have something to work through together, the free communication training is two videos and a workbook, it costs nothing, and you can download more than one copy of the workbook so you each have your own.
About this episode’s experts
Alejandra Piñero Stillmann
Alejandra Piñero Stillmann is a licensed marriage and family therapist, couples counsellor and coach on the team at Growing Self, and one of Dr. Lisa’s treasured colleagues. She holds a psychology degree from Universidad Iberoamericana, a master’s in clinical psychology from Columbia University, and a master’s in family therapy from Northwestern University and ILEF. She practiced for more than fifteen years in Mexico City and is licensed as a marriage and family therapist in the state of New York. She works with clients in English and Spanish and has significant experience with bicultural relationships, which shape communication styles in ways couples often cannot name. Her presence in the room is grounding: brainstorming with couples rather than at them, calming without ever letting anyone off the hook.
Dr. Lisa Marie Bobby
Licensed psychologist, marriage and family therapist, and Board Certified Coach. Founder and clinical director of Growing Self Counseling & Coaching. Host of the Love, Happiness & Success podcast (15M+ downloads). Author of Exaholics: Breaking Your Addiction to an Ex Love. 25+ years of clinical practice and over a decade as a clinical supervisor for other therapists.
Communication in relationships: the full FAQ
Start with the way you talk to each other rather than with the specific problem you are most upset about, and build emotional safety first. In practice that means four things in order: change the story you are telling about your partner’s intent, regulate yourself before you speak, listen to understand before you advocate for your position, and approach the conversation as one team rather than as opponents. The reason to work in that order is mechanical. Loaded conversations about money or intimacy require trust, and trust is built in ordinary conversations.
Because it is the precondition for every other change, not one item on a list. Every repair you want to make in a relationship has to arrive through a conversation, so the quality of your conversations sets the ceiling on everything else. If you cannot talk about basic things without it spiraling into conflict, it is virtually impossible to talk about the things that feel vulnerable.
Emotional safety is a set of behaviours you practice and an experience you help another person have with you, rather than a feeling you either have or do not have. Concretely: you can be unhappy about something and still be loving and respectful, you can disagree without mocking or cruelty, your partner can trust you not to be unkind on purpose, and, most importantly, if something is important to your partner it has to be important to you. You do not have to agree. You do have to understand what they care about and respect that they care.
Usually because of the filter you bring to it rather than the words your partner used. Research on sentiment override found that partners in distressed relationships perceive their partner’s messages negatively even when what was delivered was neutral or positive. If you grew up with a critical parent, for example, an ordinary request can register as criticism. The interrupting move is to pause and ask yourself why am I taking it this way, before responding.
Expect months rather than days, and expect to notice the change looking backwards rather than in the moment. The first attempts will feel clumsy, which is normal and not a sign of failure. Habit research found a median of sixty-six days for one person to make a single new behaviour feel automatic, with wide variation, and a two-person pattern with decades of history asks more than that. Most clinicians will tell you six months to a year before the difference is unmistakable.
Because your partner holds roughly a thousand old experiences of the previous version of you, and those set their expectations. The first several times you show up differently, they may respond to who you used to be rather than what you just did. That is not resistance and it is not proof the new approach does not work. You are retraining someone else’s expectations at the same time as your own behaviour, and that takes its own run of repetitions.
Look for what the small thing is standing in for, because escalation over dishes is almost never about dishes. In one case from this episode, a partner who went from zero to a thousand instantly had grown up in a house where anger stayed under the surface and resentment built, so reacting loudly felt to her like protecting the relationship. Once her partner understood that, the same behaviour stopped reading as a verdict on him. Then they built two specific sentences and a twenty-minute break agreement to use in the moment.
Neither, and this is the reframe that makes the work possible. It is a problem in the interaction. Both people have a part in the pattern, which means both people have something to adjust and both people gain from adjusting it. This is also why having two people in the room accelerates things so much, because each of you can see the half of the cycle you were never able to see on your own.
Clinical therapy exists to diagnose and treat mental health conditions, while relationship coaching focuses on what you are doing that contributes to the outcome you are getting and what needs to change for it to be different. Both Dr. Lisa Marie Bobby and Alejandra Piñero Stillmann are licensed marriage and family therapists, and what they practice at Growing Self is relationship coaching. This distinction matters most for a partner who has been pathologized in the past, or who is bracing for a treatment focus, because it is often the actual reason behind their reluctance.
Reluctance is usually one of three specific fears: anxiety about the unknown, an expectation of being diagnosed or pathologized based on past experience with clinical therapy, or the worry about being ganged up on and blamed. The low-friction way in is to download a free communication training yourself, go through it, and show it to your partner so they have something concrete to react to. Then ask them directly what they would like to be different in the way the two of you communicate. Being asked that question, rather than being invited to be examined, is an easy yes for most people.
Sources cited in this article
- Hawkins, M. W., Carrere, S., & Gottman, J. M. (2002). Marital sentiment override: Does it influence couples’ perceptions? Journal of Marriage and Family, 64(1), 193–201. https://doi.org/10.1111/j.1741-3737.2002.00193.x
- Lally, P., van Jaarsveld, C. H. M., Potts, H. W. W., & Wardle, J. (2010). How are habits formed: Modelling habit formation in the real world. European Journal of Social Psychology, 40(6), 998–1009. https://doi.org/10.1002/ejsp.674
- Reis, H. T., Clark, M. S., & Holmes, J. G. (2004). Perceived partner responsiveness as an organizing construct in the study of intimacy and closeness. In D. J. Mashek & A. Aron (Eds.), Handbook of closeness and intimacy (pp. 201–225). Lawrence Erlbaum Associates.



