illustration of two people meeting and getting their counseling, therapy, and coaching questions answered.


We Are Here For You.

Questions? We have answers.

Scroll through, for quick and easy information.

More questions? Get in touch by phone, chat, or email. 

Frequently Asked Questions about Growing Self Counseling and Coaching

We specialize in helping our clients create Love, Happiness and Success through positive, effective, evidence-based counseling and coaching.

We can help you grow as a person, create healthy, happy relationships, and achieve your most precious personal and professional goals. Our goal is to help you make positive changes in the most important parts of your life and create the life, love, and career you want.

Growing Self’s Core Services Include:

Couples Counseling and Coaching Services:

The counselors on our team who provide marriage counseling and family therapy services are marriage and family therapists who have specialized training and experience in effective, evidence-based approaches to couples and family therapy, and relationship coaching strategies. [Related Resources: How to Find a Marriage Counselor, and Why Evidence-Based Practice Matters]

Life Coaching and Therapy Services:

If you pursue any of our counseling or coaching services, you’ll be working with a highly qualified expert (of your choice).

All of our experts have a master’s degree or doctorate in counseling, marriage and family therapy, or clinical psychology from an accredited university, and are qualified mental health providers who use evidence-based approaches in therapy. We have providers qualified to practice in multiple states across the US, and in international locations too (including numerous provinces in Canada).

However, unlike most therapists, our experts also have additional specialized training and experience in positive, productive evidence-based coaching approaches that help you make real and lasting positive changes.

Career Coaching Services:

Our career development specialists are substantially different than most career counselors and career coaches. They are qualified as mental health providers, but (unlike most licensed therapists) they have specialized education and training in career counseling and professional development coaching. They are true professional development experts.

All have at least a master’s degree or doctorate from an accredited university, with specific education and credentialing in career counseling, career coaching, leadership development, human development across the lifespan and/or organizational psychology.

How Do I Contact My Counselor or Coach?

You can call our office and simply ask to speak with your counselor or coach, and our receptionist will connect you. 

You can also send an email to your clinician by responding to your initial appointment confirmation email, and your coach or counselor will receive your message.

Once you have attended your consultation, your coach or counselor will provide you with their email address. If you don’t receive their email, please contact our office – we’ll provide you with their direct contact information. You can call the office at (720) 370-1800 or email us at

Can I Meet by Zoom?

If you scheduled an online video meeting, the email confirmation contains a link to connect with your counselor or coach through confidential online video. We maintain a HIPAA-compliant Zoom platform.

Simply click on the provided Zoom link in your confirmation email at the time of your call, and you’ll be connected. If you are attending couples coaching with a long-distance partner, forward them the confirmation email so they have the link as well.

If you haven’t used Zoom before, please watch this short (60-second) video for a brief overview of how to use Zoom to ensure you’re ready for your first call: Click to Watch. 

Pro Tip: Please allow Zoom access to your device’s camera and microphone before your scheduled meeting so we can see and hear you!

If you scheduled an in-person meeting and would like to meet by Zoom (or phone) instead, that is perfectly fine. Simply reply to your confirmation email letting your expert know you’d like to meet by Zoom. They’ll get the message and send you their Zoom link.

Can I Get Directions to Your Office?

Certainly! When you schedule your first consultation appointment, you’ll receive a confirmation email check-in with detailed directions to our office (plus a Google Maps link) and instructions to check in and connect with your counselor or coach in person.

Here are map links to our office locations:

Can I Cancel or Reschedule my Appointment?

No problem. If you scheduled a first consultation or a solution session, simply open your confirmation email and scroll to the “Cancel or Reschedule” buttons at the bottom of the email.

If you are a current client, you can cancel or reschedule your meeting through your online Client Portal Account or by contacting your expert directly.

If you have any questions or trouble trying to cancel or reschedule your appointment, please contact our office by calling 720-370-1800 (+1-844-331-1993 for international callers).

How Do I Access my Client Portal Account?

Access your client portal account through this link or by clicking on the “More Info” link in the menu at the top of our website. You’ll see “client portal” near the bottom of the list.

First Login: Create your account using the information sent to you via email after your first session. 

Here is a tutorial showing you how to log in and access all the features of your portal.

You will always access your client portal by logging in using this link: SimplePractice and then checking your email for a direct link to your client portal. 

Note: If you attend two different services (e.g., couples counseling and individual coaching), you will have two different accounts attached to two separate email addresses to ensure your privacy.

You can use your portal account to upload documents, view upcoming appointments, access your statements, and request future appointments with your expert.

How Can I Access my Statements or Billing Information?

You can access and download your statements and check your account activity through your online Client Portal Account.

If you would like to update your billing information, please contact our office by emailing Rachel at or by calling our main desk at either 720-370-1800 or +1-844-331-1993 for international callers. 

If you have specific questions or need help with something else, please contact our billing department: 

We are relationship experts specializing in positive, effective, evidence-based forms of marriage counseling, couples therapy, and relationship coaching. 

View our Relationship Services

If you have questions about marriage counseling, couples therapy and relationship coaching like:

Do we need marriage counseling?

How does marriage counseling work?

How much does marriage counseling cost?

How do you find a marriage counselor?

How long does marriage counseling take?

Is marriage counseling covered by insurance?

What should I expect from marriage counseling?

What is the difference between relationship coaching vs couples therapy?

Please visit our “Marriage Counseling Questions” page for comprehensive answers to all your marriage counseling, couples therapy and relationship coaching questions.

Smart, successful couples understand that preventing relationship problems is much easier than repairing a relationship once the damage has been done. Our positive, evidence-based premarital counseling teaches you how to make your good relationship great and create a lifetime of love together.

If you’re considering premarital counseling, you might be asking:

What exactly is premarital counseling?

How much does premarital counseling cost?

Can we do premarital counseling online?

Does premarital counseling reduce divorce rates?

Can we do non-religious premarital counseling?

Can you use insurance for premarital counseling?

Please visit this page, “Premarital Counseling Questions,” for comprehensive answers to your premarital questions.

If you’re wondering if we can provide you with a premarital counseling certificate, the answer is yes! We are happy to provide you with documentation of your attendance in premarital counseling sessions. Just ask your premarital counselor, or contact our front office to request one.

We specialize in powerful, evidence-based coaching that helps you create lasting positive change in the most important parts of your life, including yourself, your career, and your relationships. Here is an overview of all of our coaching services: Our Life Coaching Services

If you’re considering getting involved in life coaching, it’s wise to have questions. Not all coaching strategies are effective. There is also a lot of variability in the training and qualifications of different coaches. You may have questions about coaching like:

What does a life coach do?”

What is the difference between a life coach vs therapist?” 

How do I find a qualified life coach?

How much does life coaching cost?

Does insurance cover life coaching?

Please visit our “Life Coaching Questions” page for comprehensive answers to all your life coaching questions.

Getting involved in genuinely transformational therapy can be a life-changing experience. Learn more about our evidence-based approach to therapy and the types of things we can help you with here: Our Therapy Services

If you are considering therapy, you probably have questions, like:

How does therapy work?

What should I expect in my first therapy appointment?

“What to talk about in therapy?”

“What kind of therapist do I need?”

“What is talk therapy?”

How do I find a good therapist? And avoid a bad therapist?”

What is evidence-based therapy? Why does this matter?”

How much does therapy cost?

Can I use my insurance for therapy?

What is the difference between counseling vs coaching?

“What is Evidence-Based Practice in therapy, and why does that matter?”

Please visit our “Questions About Therapy” page for comprehensive answers to all your therapy questions.

Many people find the realities of modern dating to be challenging. Without an expert by your side coaching you, it can be hard to connect with the person you’re looking for — much less create a genuinely healthy, long-term relationship. We offer several dating coaching services to help you get the clarity, confidence, insight, and skills to “find the one.”

For a complete overview of our dating coaching services, please visit our “Online Dating Coach” page.

If you are thinking about dating coaching, you might be asking questions like:

“What is a dating coach?”

How do I know if I need a dating coach?

“How do I find the best dating coach for me?”

How much does dating coaching cost?

Please visit our “Dating Coaching Questions” page for comprehensive answers to all your dating coaching questions.

The founder of Growing Self, Dr. Lisa Marie Bobby, is the author of the groundbreaking book “Exaholics: Breaking Your Addiction to An Ex Love.” Through her years of research and clinical practice, Dr. Bobby has unique, evidence-based insight into how to help you recover after a relationship loss so that you can heal, grow, and move on to create a healthy new chapter in your life. 

One of the specialties of our practice is divorce and breakup recovery coaching. If you’re going through or thinking about a breakup or divorce, you might be asking questions like these:

There are so many difficult questions you’re wrestling with right now, and we are here for you. We have a special collection of articles and podcasts that are all about Healing After Heartbreak, and how to get Relationship Clarity. We hope these resources support you on your journey of growth and healing.

If you’d like to get involved in with one of our experts for divorce counseling or breakup recovery coaching, request a consultation.

We are Love, Happiness and Success specialists, and when we say “success,” we mean it most authentically: Success that is meaningful and attached to your most deeply held values. Part of creating a genuinely successful life is creating a career and professional role that is satisfying and enjoyable.

For an overview of our career and professional development services, please visit our “Career Coaching Services” page.

If you are considering working with a career counselor, you may be asking yourself:

What should I do with my life?

How do I find a (good) career coach?

What does a career coach do, exactly?

“How much does a career coach cost?”

“What is professional development?”

“Why do I need to be thinking about emotional intelligence at work?”

“What is holistic career counseling?”

Please visit our “Career Coaching Questions” page for comprehensive answers to your career coaching and professional development questions.

What is evidence-based practice? Why does it matter?”

Before you get involved with counseling or coaching, through Growing Self or elsewhere you need to know this: Not all approaches to counseling and coaching are the same. You can spend a lot of time and money in therapy and coaching that does not produce the outcomes you want, so it’s important to learn about the kinds that work.

Evidence-based approaches have been found by research to be genuinely effective in helping you create real and lasting change. Unless therapy or coaching is grounded in these evidence-based approaches, it can feel wishy-washy and ineffective.

Learn about the different evidence-based counseling and coaching types we practice here at Growing Self by visiting our “Evidence-Based Practice” article. That way, you can decide which approach is best for you.

Questions About Getting Started:

We specialize in helping our clients create Love, Happiness and Success through positive, effective, evidence-based counseling and coaching.

Creating real and lasting change in the most significant parts of your life is not an “event” but rather a growth process. This growth process begins when you enter into a relationship with an expert therapist or coach who helps you understand yourself, grow as a person, and learn new skills and strategies that enable you to create positive change. This growth process occurs over time, step-by-step.

Because you’ll be working closely with your therapist or coach for a period of time, it’s essential that you feel good about who you work with. That’s why we offer a free consultation meeting so you can get to know your coach or counselor and discuss your hopes and goals to ensure it’s a good fit before moving forward.

If you would like to bypass the consultation session and jump right in, you can schedule a solution session instead.

We understand that making real and lasting change in yourself, strengthening your relationship, and finding meaning and satisfaction in your career have value that cannot be calculated in dollars and cents. That’s why we bring you the very best, most effective counseling and coaching with highly trained and carefully vetted experts.

Your rate per session will vary depending on which expert you work with (we have “more affordable” and “more experienced” experts) but will generally fall between $75 and $170 per 45-minute session. If you choose to have longer sessions they will be pro-rated accordingly. You can choose to work with a more experienced expert, or you can select a more affordable expert who may be able to offer you income-based sliding scale rates.

Here is more information about the rates and value of our specific services:

Please review our rates and insurance page for detailed information about the pricing of our providers so that you can select the expert that will best meet your needs and your budget.

Under certain circumstances, we can help you utilize your insurance benefits if your work with us meets some specific criteria.

We specialize in helping our clients create Love, Happiness and Success. Our clients work with us to achieve personal growth, healthy relationships, self-improvement, and professional success through positive, effective counseling and coaching.

However, health insurance does not pay for personal growth, self-improvement, or better relationships. Health insurance covers “behavioral healthcare that is a medically necessary treatment for a psychiatric condition.” Clinicians on our team at Growing Self are licensed mental health professionals, and they can assist you in resolving mild mental health concerns (anxiety, depression, etc.). Still, we do not specialize in psychiatric treatment. 

Therefore, many of our core services (couples counseling, career coaching, life coaching, dating coaching) are not considered “medically necessary treatments.” 

Learn more about whether (or when) insurance covers specific services:

If you are a proactive person on a path of self-actualization and life satisfaction to achieve your most precious goals, better yourself and improve your relationships — you are in the right place. Learn more about all of your affordable options, see the rates of the different providers on our team, and learn whether we can help you use your insurance benefits on our rates and insurance page.

Creating real and lasting change in your life is not an “event.” It’s a process that occurs over time — typically over weeks to months of work with a dedicated therapist or coach who can help you gain self-awareness, learn new skills and strategies, and change how you think, feel, and behave. 

About Consultation Sessions

Because getting involved with a therapist or coach is such a meaningful, potentially long-term relationship, we offer a free consultation so you can ensure it’s a good fit before moving forward. 

During the consultation, you will have an opportunity to meet with the counselor or coach of your choice to talk about your hopes and goals, learn about them, and make sure it feels like the right match for you before embarking on private counseling or coaching.

Are you interested in getting started? You can Schedule Your Free Consultation Session here.

About Solution Sessions

If you are looking to either bypass the consultation and jump right into the work, OR if you’d like to simply meet for a one-time coaching session to talk about a specific issue and get some direction, you can schedule a Solution Session instead.

A Solution Session is a 45-minute coaching session where you can talk, at length, about what’s been going on and get personalized recommendations that will move you forward. You’ll leave with a written plan of action and no strings attached (although you can certainly meet with your coach again if you’d like to). We charge $115 for this service.

Are you interested in getting started? You can Schedule Your Solution Session here.

To get started with a free consultation, please fill out this appointment request form, and our client services specialist will be in touch to help match you with the right expert for your hopes and goals. If you have someone specific you’d like to work with, please feel free to share that in your form notes so our client services specialist can help coordinate your free consultation accordingly. 

If you would like a one-time, solution-focused coaching session, you can schedule a solution session here.

We understand that connecting with the right counselor or coach can be a life-changing experience, and we encourage you to make this decision carefully. We offer a free consultation session for you to meet with the expert you’re considering to get to know them, ask questions, and make sure you feel comfortable before moving forward.

We know that you are here because you are interested in making changes in the most important parts of your life, and we take our responsibility to you very seriously. You are on the cusp of a potentially life-changing experience. Our goal is for you to feel supported every step of the way in this vital and valuable personal growth process that you deserve to have.

If you would like personal assistance in scheduling, please don’t hesitate to call. Our 24/7 receptionist is always available to help you: +1-844-331-1993

For Current Clients:

If you are a current client and would like to schedule your next session with an expert you’ve met with previously, you can:

  • Contact your expert directly by phone or email using the information they provided you during your first session.
  • You can view their calendar and request an appointment through your secure online portal account.

Or, you can reach out to our client services team for assistance in setting up your next appointment.

Questions? Connect With Us

Growing Self Counseling and Coaching connection coordinator Jennelle is here to help you book a free consultation for therapy or coaching

We are here for you! Our connection coordinator Jennelle is ready to support you on your journey of growth.

If you have questions about our services, would like recommendations about which expert is right for you, or need help scheduling a first appointment, please contact us by live chat, email, text, or phone.

You can get acquainted with all of our experts, read bios, and check availability on our “About Growing Self / Meet Our Experts” page. Scroll down halfway to see ALL our experts and tap their photos to learn more about them.

The best way to connect with the right expert is to allow our knowledgeable client services specialists to assist you. You’re welcome to call our office to let us know your goals or share information that would help us match you with the right person. You can also fill out this form here, and our client services specialist will be in touch with you directly. 

We are a small, close-knit group, and our client services specialists know all of our providers very well. You can speak with them about what you’re looking for, and they will make recommendations about who might be the best fit for your hopes and goals. They will also help you schedule your first appointment.

You can call us at 720-370-1800 (+1-844-331-1993 for international callers), start a chat, or if you’d prefer to submit your request via a form, you can do so here: Request a Consultation.

Our experts are popular! If you have your heart set on working with someone, in particular, contact our office and let them know. We can reach out to the coach or therapist you want to work with and see if they might be able to get you in.

You can connect with our team by phone, email, or chat. 

Questions? Connect With Us

Growing Self Counseling and Coaching connection coordinator Jennelle is here to help you book a free consultation for therapy or coaching

We are here for you! Our connection coordinator Jennelle is ready to support you on your journey of growth.

If you have questions about our services, would like recommendations about which expert is right for you, or need help scheduling a first appointment, please contact us by live chat, email, text, or phone.

We have in-person office locations in the Denver metro area: Denver/Cherry Creek and Broomfield, Colorado.

However, while we are only able to meet with you in person at our Denver locations we have therapists credentialed to provide online therapy services in many states besides Colorado, and we can provide online coaching services to people across the US and throughout the world through secure, HIPAA-compliant online video.

You can view our office addresses or contact our office by phone, email, or chat on our “Contact Us” page. Our 24/7 receptionist is available to answer basic questions and help you schedule appointments anytime.

Our in-house client support team is available to take your call or chat with you M-F from 9 AM to 5 PM-ish Mountain Time. You can also connect directly with our billing manager, HR manager, or PR director.

Sure! Simply call our office at the time of your appointment and ask to be transferred to your expert. Our number is in the confirmation email and reminder emails you got from us when you scheduled your initial appointment. Your expert will be waiting to hear from you.

(720) 370-1800 U.S. and Canada Callers

+1 (844) 331-1993 International Callers

Currently, our solution sessions are only available online or by phone.

What about THIS?

Yes! We love working with long-distance couples via online video. Simply schedule your appointment and forward the confirmation email you receive (containing the Zoom link) to your partner.

Then, at the time of your appointment, you can both click on the link (from separate devices) to be joined with your expert for a three-way HIPAA-compliant Zoom video call.

Pro Tip: Double check your appointment’s time zone if you and your partner reside in different time zones. We’d hate for one of you to accidentally miss the meeting!

Great question! That depends on a few variables, including your goals, your current circumstances, and where you are in your growth process.

Often, people start by scheduling weekly sessions. As they gain traction, they may move to every-other-week meetings (or longer) to have more time to practice the new ways of being they’re learning in their sessions.

Your counselor or coach will give you their honest recommendations once they learn more about you and your unique situation.

Our experts do not engage in text or email correspondence other than for routine matters like scheduling or following up with you, nor do we consider this type of interaction to be equivalent to actual therapy or coaching.

We provide real, meaningful, powerful, evidence-based counseling and coaching designed to help you create lasting change in yourself, your life, and your relationships. We do not consider “text therapy” to be helpful or ethical, nor anything like the kind of experience that you deserve to have.

Effective therapy and coaching that results in real and lasting growth and change is an experiential process. It involves having an authentic relationship with a therapist or coach who can see you and hear you so that they can truly know you, understand you, and help you. Meeting face-to-face online allows your coach to read your body language, see the fleeting expression on your face after they ask a challenging question, or notice if you’re experiencing a big emotion. That’s why your work with us is transformational.

If we work together, you’ll have a real relationship with a real coach or therapist invested in you.

You’re an individual with a one-of-a-kind life. We offer you an authentic growth experience, which means we both need to show up authentically. We’re ready to do that with you.

If you are seeking text or email correspondence with a therapist you would be better served by a different organization.

Schedule a solution session if you’d like to speak with a coach ASAP. Same-day or next-day appointments are often available.

You can dive into your situation with a caring coach and get feedback and guidance. You’ll get a written action plan sent after you meet with personalized recommendations and things you can do to move forward.

You can learn more about solution sessions by visiting our “solution session” page.

We do not offer free counseling or coaching. However, we provide many free resources available to you via our website, including expert Love, Happiness and Success advice on our blog and podcast, free online quizzes, and daily doses of guidance and inspiration via Dr. Lisa’s Instagram and our Growing Self Instagram account.

If you need free mental services or are in crisis, please check out our “Emergency Resources” page.

Alternatively, you can search for “Community Mental Health Center in [your town].” These government-funded local agencies often have free or low-cost services available and access to caseworkers who can help you apply for benefits and connect you to other free or low-cost local resources.

We have a 24-hour cancellation policy (except in the case of illness or emergency) for regular, ongoing counseling or coaching appointments.

If you pre-pay for a solution session or a class and then change your mind, it’s okay – cancel your appointment and let us know you’d like a refund.

Please do keep in mind that we are real people! When you schedule an appointment, a helpful, dedicated professional has blocked out the time for you in anticipation of your meeting. Out of consideration for them, we request at least 24-48 hours advance notice, depending on the preferences of the coach or counselor you’re working with.

To view your upcoming appointments, or cancel / reschedule upcoming sessions, please log into your secure online client account portal to make any necessary changes.

Dr. Lisa Marie Bobby is not currently accepting new clients.

However, she is working closely with our entire team behind the scenes to support your growth: providing clinical supervision, case consultation, supporting the wellbeing of your clinician, conducting trainings, and developing tools and resources to make sure you have a fantastic experience with whichever of the coaches or counselors on our team you’re working with.

Dr. Lisa is also listening to you, and supporting your growth journey through her podcast, her writing, this website, and her Instagram account. She responds to your questions and comments on, and she reviews all the questions and topic requests that are submitted by her listeners.

Check out Dr. Lisa’s latest articles and Love, Happiness, and Success Podcast episodes or connect with her on Instagram and Facebook.

Other Questions…

Yes! Giving someone you care about the gift of growth is one of the most meaningful things you can do! Visit our Gift Center to sponsor your loved one with one of our classes, a solution session, or purchase a gift certificate they can use for private counseling or coaching.

We’d love to hear what’s on your mind! Use this confidential form to ask your question.

Follow @drlisamariebobby and @growing_self on Instagram to see if we’ve addressed your question in a post or podcast!

Dr. Bobby is always interested in speaking with knowledgeable experts who can provide helpful insight and new ideas to her listeners and have a genuine interest in serving others. 

We invite you to contact our publicist by email with your proposal:

At this time, we only allow qualified, Growing Self vetted therapists and coaches within our group practice to publish articles on our blog. This approach ensures that all of the ideas and advice you find on our website are trustworthy and backed by evidence-based research.

We do! Please contact our office by email at and let us know you’d like to get involved in Growing Self’s counselor and coach training opportunities.

If you’re a warm, intelligent, effective therapist or coach with:

  • A master’s degree or doctorate in counseling psychology, marriage and family therapy, or career development from an APA, COAMFTE, or CACREP accredited university;
  • And (if you’re interested in working with couples) are licensed or licensure-eligible as a marriage and family therapist, with specialized training and experience in evidence-based forms of couples counseling;
  • OR are a licensed or licensure-eligible counselor with specialized training and experience in career counseling;
  • And have a genuine passion for helping people create Love, Happiness and Success in their lives…

We’d love to meet you! We invite you to learn more about our group practice and submit your resume or CV for consideration via our “Join Our Team” page.

That song we all love is a cover of “Dear Prudence” by the Beatles. Our version is from a Denver-area musician named Mike Masse. Learn more about Mike and his music:

Ready To Start?

Creating real and lasting change in yourself, your relationship, or your career is not an event: it’s a growth process. This growth process happens over time when you partner with an effective coach or counselor who can help you gain self-awareness, learn new skills, and take action to get better results.

The first step in this life-changing journey is to schedule a first meeting. You can meet in person or online with the expert of your choice to discuss your hopes and goals and make sure it’s a good fit before moving forward.

Questions? Connect With Us

Growing Self Counseling and Coaching connection coordinator Jennelle is here to help you book a free consultation for therapy or coaching

We are here for you! Our connection coordinator Jennelle is ready to support you on your journey of growth.

If you have questions about our services, would like recommendations about which expert is right for you, or need help scheduling a first appointment, please contact us by live chat, email, text, or phone.

Knowledge is Power: Educational Resources For Informed Decisions