How to Be a Force of Good in The World

How to Be a Force of Good in The World

How To Be A Force Of Good In The World

The Love, Happiness & Success Podcast with Dr. Lisa Marie Bobby

Music Credits: Carlos Farina, “Cappriccio Stravagante: Adagio”

How To Be a Force for Good in The World

In the special space that exists between the end of one year and the start of another, we have time to pause. To rest. To reflect. It's the time of year when we think about who we were and what we learned in the previous year, and set our sights on who we want to be and what we want to accomplish in the next. We're releasing our old selves, and getting ready to embrace fresh, new incarnations.

And for many of us, that means thinking about not only how we can improve our own lives, but the lives of others. 

Being a force for good in the world is a lofty goal. It’s a righteous goal. It’s a challenging goal. If it’s a goal you’ve set for your own life, I have no doubt that it sometimes leaves you feeling discouraged, especially in times like these. 

You may ask yourself, how much can I realistically do for others, when I have my own problems to solve, my own bills to pay, my own family to care for? How can I stay connected with my power to help, when the need is so great and my capacity is so limited? 

These are all questions I’ve asked myself over the course of my career as a counselor and coach. In this episode of the podcast, I discuss how my thinking about what it means to be a force for good in the world has shifted over the years. 

Am I Doing the Right Thing?

No one comes to the field of counseling without a bone-deep desire to help others, and no one gets through the training without having that idealism tested. 

I spent my psychologist internship at a community mental health center, where the clients I saw every day had profound challenges. I worked with children who had experienced horrific abuse at the hands of their parents, clients whose addictions were slowly killing them before my eyes, people who could hardly function well enough to take their medication and make it to my office once a week, let alone live fulfilling, joyful lives

I saw so much suffering and could do so little to help. I couldn’t stop asking myself, “Am I doing the right thing?”

Giving Up Control

Tragedy forced me to give up the mindset that I could be the force that healed someone’s heart, or helped them make real and lasting change in their life. 

When a client dear to me died, I had to acknowledge the truth: that everything was beyond my control. I could do my best, but I couldn’t force anyone to heal, or undo decades of trauma, or erase a lifetime of poverty or neglect or addiction. 

I decided that what happened was not up to me. It was up to a power much, much greater than me. 

The Right Thing to Do

“I am not in control” became my mantra through the rest of my internship. When someone sat in my office and told me the heartbreaking details of their life, I asked for a loving force much bigger and wiser than me to take control and help them

I would use everything I learned in school and I would give them my full, unconditional, positive regard, but I couldn’t force any of it to land. I couldn’t make anyone get back on track. I wasn’t in control of their healing. 

I was reminding myself every day how little control I had when I met Bob, a cognitively disabled man in his fifties who looked like he was in his seventies because of decades of drugs and alcohol addiction coupled with decades of hard labor.

The great heartbreak of Bob’s life was a daughter he had had as a younger man, when his addictions were at their worst. He hadn’t been around for his daughter’s childhood, and he felt profound sadness and regret about not having a relationship with her as an adult. 

What’s worse, Bob was illiterate with a low IQ, and struggled to understand what was happening around him, much less express his feelings of guilt, shame, regret, and love for his daughter. He wanted to heal their relationship, but he felt powerless. 

Be a Force For Good

I couldn’t heal the relationship between Bob and his daughter. I couldn’t say anything that would ease the profound loss he felt. 

But by giving up all control to affect any particular outcome, I was able to help Bob beam his profound love for his daughter out into the universe before it was too late. 

This is not something I did intentionally. I had no idea what I was doing at the time. But the result was a beautiful coincidence that I don’t believe was a coincidence at all. 

I hope you’ll be as touched by Bob’s story as I have been, dear reader. And that it serves as a reminder that you do have the power to be a force for good in the world, as big and impossible as that sometimes feels. 

Happy holidays,

Dr. Lisa Marie Bobby

How To Be A Force Of Good In The World

The Love, Happiness & Success Podcast with Dr. Lisa Marie Bobby

Music Credits: Carlos Farina, “Cappriccio Stravagante: Adagio”

Getting Back With An Ex

Getting Back With An Ex

Getting Back With An Ex

The Love, Happiness & Success Podcast with Dr. Lisa Marie Bobby

Getting Back With An Ex

If you’ve ever wondered about getting back with an Ex, you’re in good company. It’s very common to fantasize about reconnecting with an Ex. You might be looking for signs that you and your Ex will get back together, finding reasons to see them (do you really need that old toothbrush you left at their place?), or might be trying to figure out if you can be friends with your Ex. 

Attachment Bonds Endure

Even if, in your heart of hearts, you know that the relationship had issues (or was even toxic) it’s very hard to break your attachment bond. We don’t flip off our feelings for someone like turning out a light. What does it mean that you still have feelings for your Ex? Or that you want to stay friends with your Ex? Is that a sign that you should get back together? 

Stages of Healing After a Breakup

I’ve worked with many people as a divorce counselor and breakup therapist through their journey of healing from a broken heart, and heck, I’ve even written a book about it. (Here’s the link to Exaholics: Breaking Your Addiction to an Ex Love, if you’re interested.) Because of this, I know that one of the stages of healing after a breakup is missing your Ex, thinking about your Ex all the time, wondering if you’ll get back together, and trying to maintain your attachment to them — even if it’s just “being friends.” Nearly everyone goes through this, whether or not the relationship is salvageable (or even healthy).

These feelings are confusing, and it can be difficult to know what to do. And, frankly, they can cause problems.

This swirl of painful feelings can lead people to cling to an Ex under the guise of “just being friends” (or worse, “friends with benefits”) which makes it difficult for them to heal, grow and move on emotionally. Similarly, I’ve seen couples spend way too long breaking up and getting back together, over and over, until someone wisely calls it quits for the last time. 

But (and here’s the extremely confusing part) sometimes couples DO successfully get back together after taking a break and can go on to have a positive new chapter in their relationship with each other. In these cases, the separation was a catalyst of personal growth for both of them. It helped them make positive changes in themselves, which allowed them to have a better relationship with each other. 

It’s also true that some former partners CAN go on to have grand friendships with each other that they describe as being even better and more fulfilling than their romantic relationship ever was. 

Can You Get Back With The Ex? Should You Be Friends With An Ex?

So how do you know whether or not you should trust those feelings that are making you wonder if you should get back with your Ex? Or stay friends with your Ex? And how do you know when those feelings are keeping you stuck in an unhealthy attachment, or leading you into another round of eventual broken-hearted misery?

That is the zillion dollar question, and that is why we’re devoting a whole episode of the Love, Happiness and Success Podcast to helping you work through it. My guest today is expert breakup counselor and divorce therapist Kensington O., M.A., MFT-C. Kensington is an experienced breakup coach who, among other things, runs our online breakup support group here at Growing Self. 

She has worked with many people grappling with these questions and has helped them figure out whether to get back together, be friends, or just work through the grief of relationship loss and move on. Today she’s sharing her advice with you so that you can get clarity and direction too.

Expert Breakup Advice Podcast

Should you get back with the Ex? Is reconnecting with an Ex a good idea? Can you be friends with an Ex? That’s what we’re discussing! You can listen to this episode right here, or find it on Spotify or Apple Podcasts. Show-notes are below, and you can find a full transcript at the bottom of this post. 

What’s your story? Did you get back with an Ex? Or try to be friends with an Ex? If not, how did you get over your Ex and move on emotionally? Share your advice with our community, or ask Kensington and me a follow-up question in the comments section below.

Wishing you all the best, 

Dr. Lisa Marie Bobby

Getting Back With An Ex

The Love, Happiness & Success Podcast with Dr. Lisa Marie Bobby

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Getting Back With An Ex: Episode Highlights

Questioning whether or not ending a relationship was the right choice is a natural stage of any breakup. As breakup recovery counselors and coaches, we see this all the time at Growing Self. Dr. Lisa Marie Bobby, Licensed Marriage and Family Therapist and author of “Exaholics: Breaking Your Addiction to an Ex Love” explains that it’s normal to question whether ending the relationship was right, or whether or not you and your Ex can get back together or at least stay friends.

This uncertainty and confusion around your relationship with an Ex can be especially intense in the winter, particularly during the holidays. You may have holiday memories that trigger longing for your Ex. You may have less to do in the winter, you may spend more time alone, and your thoughts may turn to an old relationship.

These questions are hard to answer, and the mix of lingering feelings for your Ex can make them even harder. After a breakup, it’s normal to not be able to stop thinking about your Ex. You may wonder if all that mental energy means something is unresolved. 

To help you sort through the confusion, Dr. Bobby is joined by Kensington Osmond, a fellow MFT, divorce counselor, and breakup therapist at Growing Self.

Getting Back With An Ex

Kensington explains that losing an important relationship naturally triggers grief, and a normal part of the grieving process is questioning whether ending the relationship is really the right choice for you.

These feelings can be especially confusing when the relationship was toxic or just not entirely positive, as rationally, you likely know that the breakup was for the best. You can be addicted to a toxic relationship, or an unhealthy one and powerful attachment bonds will keep you missing your Ex, despite what you know rationally.

Dr. Bobby acknowledges that some “breakups” really do transform into breaks, and couples reconnect and resume their relationship, hopefully having learned new things about themselves and each other in the process.

The key to knowing whether to listen to these feelings telling you to reconnect with your Ex, or dismiss them, is assessing whether you’re simply grieving and missing the person, or whether there are compelling reasons that the relationship may actually be right for you. Think through why the relationship ended and whether anything can be improved or resolved, says Kensington.

Missing Your Ex When You Were the Dumper

Normally the partner who ended the relationship had some time to disconnect emotionally before the breakup, and weigh out the pros and cons of staying together or calling it quits in the relationship. The partner who didn’t choose the breakup may be forced to wrestle with letting go of that attachment when it wasn’t their choice.

Still, even if you were the one to end your relationship, it’s natural to miss your Ex and wonder whether you made the right choice, Kensington says.

Growing Self hosts a breakup recovery group for people working through the ends of their relationships, where other people grieving a breakup can offer empathy and support. Sometimes, these groups offer better support than family and friends, who may not understand how profoundly painful a breakup can be if they aren’t currently experiencing it themselves.

Can You Be Friends With Your Ex?

According to Dr. Bobby, the desire to remain friends with an Ex is often just the desire to not fully release the attachment. There may be a hidden agenda, or a clinging to the hope that if you remain friends, you’ll reconnect romantically at some point.

While there is no hard rule around being friends with an Ex, Kensington points out that it rarely works to shift from an intense romantic attachment to a friendship. The romantic element of a relationship needs time to fade away before a friendship can be formed.

Being Friends With an Ex

If you’re co-parenting or sharing a pet, you may have to be friends, or at least friendly, with an Ex. Or you may simply want to keep your Ex in your life as a friend. 

Whatever a friendship with an Ex means to you, it’s important to think through what those friendship boundaries would look like and how close you want the relationship to be, Kensington says. It’s also important to think about whether holding on to your Ex will keep you from forming new romantic connections with someone else. This may not be a tradeoff you would make intentionally, but not wanting to let go of the attachment could influence you more than you realize, she says.

How to Be Friends With an Ex

People want to stay friends for different reasons after a breakup. The dumper may feel less guilty if they offer to remain friends, for example. They may also simply be hoping that they can continue seeing their former partner, without the commitment of a relationship.

This leaves the grieving/still attached partner in a very vulnerable place, says Dr. Bobby, because they may be willing to accept this “friendship,” rather than let go, which could slow down their healing.

The key to navigating this, says Kensington, is developing self-compassion, which will allow you to advocate for yourself and set healthy boundaries with an Ex. If you can be kind to yourself and put your own well-being first, you can avoid connecting with your Ex in ways that won’t be healthy for you.

Kensington emphasizes that this is a journey, not a one-step process and that it takes time to release your attachment and establish a healthy friendship with an Ex if that is your goal.

Staying Friends With An Ex

Social media can be particularly triggering for people getting over an Ex. Seeing a post from a former lover can feel a lot like relapsing from addiction, according to Kensington. A picture of your Ex can put you back into a mindset that you’ve been working to escape. For that reason, consider unfollowing or even blocking your Ex, Kensington says.

Once your attachment system has died down a bit, it will be easier for you to assess from a rational place whether or not a friendship with your Ex is healthy for you. In the meantime, focus on letting go.

Reconnecting With Your Ex

There are certain situations when reconsidering a relationship is a perfectly reasonable choice, according to Kensington.

This may happen when the circumstances in you or your former partner’s life during your relationship prevented you from showing up in the way you wanted to show up. You or your partner may have since been able to do some growth work that could make another try worthwhile.

It’s important to remember you can only control your own growth work, and not your former partner’s, however. If they’re not interested in growing or changing, you can’t force them.

The key is thinking through these things intentionally together, and not just jumping back into bed on a whim.

Signs You and Your Ex Will Get Back Together

Before getting back with an Ex, look for real, tangible signs that something has changed for the positive, Kensington says. Think through the problems in your former relationship, and assess how they may have shifted since the breakup.

You may have a conversation with your Ex about what you’d like to be different in the relationship, and what has changed to bring that difference about.

Seeing real, intentional effort from your Ex (and yourself) to bring about positive change is a good sign your relationship may deserve a second try.

Back With Your Ex

If you do get back with your Ex, it’s important to take it slow, and really assess how the relationship feels this time around, as if it was a new relationship. There are stages to getting back together with an Ex — pay attention to where you and your partner are at. 

Look for red flags and green flags that the relationship is struggling, or going well. Follow up on the problems you’ve run into in the past, and how they may have changed since your first experience with this person, Kensington says.

One of the most important things you can do to improve your own relationships is learning about your attachment style, according to Kensington, and how it affects your relationships with others. This can change how you respond to your partners, and create healthier relationship patterns going forward.

People fall into a few different categories when it comes to attachment styles, with some of us having a deep, driving need for intimacy and closeness, and others feeling uncomfortable with intimacy and closeness. “Secure attachers” tend to be pretty comfortable with closeness, and to not feel too preoccupied about their relationships.

The ways we attach to our partners affect how we respond to them, and becoming aware of your own attachment style can help you step back and respond with intention, rather than simply reacting.

Building emotional intelligence is another great way to grow before re-entering an old relationship (or a new one). Close relationships require talking about feelings. Learning to be more in touch with your own and aware of those of others can make those conversations easier for you. It can also help you manage your feelings in a way that’s better for you and your partner.

Getting Back Together After a Breakup

Unless you’ve done some work on yourself, and your partner has as well, the relationship is unlikely to feel much different from the first time around, according to Dr. Bobby. Good intentions and big promises simply aren’t enough to change old patterns for the better, unfortunately.

When people breakup, get back together, and breakup again, it’s likely because they haven’t found the tools to change deeply ingrained patterns — either theirs or their partner’s — that keep the relationship from functioning in a healthy way.

The most important thing to remember if you’re going through a breakup and thinking about getting back together with an Ex, according to Kensington, is that you’re not alone. This is a very common response to releasing a powerful attachment bond, and it can feel very difficult and intense. Listen to podcasts like this one, read about breakup recovery, and join groups of people going through what you’re going through who can offer you real empathy and support as you heal.

[Intro song: Nothing to Hide by Allah-Las]

Dr. Lisa Marie Bobby : Anyone going through a hard breakup, or divorce has gone through this horrible purgatory stage of ending a relationship where you're not together, but it is definitely not over emotionally. And this is such a confusing place, you might be questioning yourself—did you make the right choice? Thinking about maybe getting back together with an ex and trying to figure out if that's possible, or maybe just trying to figure out if you can be friends with your ex, and what that might look like. 

These boundaries can get very weird, and it's just an incredibly confusing time. And this is often true anytime a relationship ends, but in my experience, this ambivalence and desire for connection can be more powerful at certain times of year. For example, around the holidays, many people have memories about their relationship, miss their exes, a little more than usual, can be a triggering time. 

But I think even just in wintertime, in general, there's less going on, you're by yourself and your house more. It can really lead you to miss your ex and think about the relationship, and it's really a vulnerable time. You might be idealizing good parts of the relationship and more prone to thinking about trying to reconnect with your ex. And whether or not that's a good idea.

It can be so hard to figure out what your truth is, when you're dealing with these emotions. It can be hard to figure out your truth, that much harder even to figure out your boundaries, right? Can you be friends with your ex? Is reconnecting with your ex possible? If it is, is that a good idea for you? So many big questions. And it's such a hard space to be in. And I think anybody in this place needs some guidance and support. 

So today, that's what we're going to be talking about on our show. And to help you with this. I have asked my colleague Kensington to come on this episode with me and share her advice and perspective with you because she is a real expert on this subject. Thank you Kensington for joining me.

Kensington: Yeah. Thank you so much for having me, Lisa.

Dr. Lisa Marie Bobby: Yeah. Well, I'm so glad we're talking about this, particularly with your expertise. I mean, of all, there are many people on our team, obviously here at Growing Self who do a lot of coaching with people going through divorce and breakup recovery kinds of work. But you also have a ton of experience — when you were getting your degree in marriage and family therapy at BYU, you ran a group for people working through breakups. Here at Growing Self, you lead our online breakup support group. And so every week, you're talking to people just in the trenches of this experience. And I know that you have so much insight to share, you've written blog posts at growingself.com on this topic. 

Maybe we can just open this up — I'd love to hear your thoughts about how, I guess, common it is for people like, particularly in those beginning stages of a breakup, to be grappling with these kinds of feelings and ambivalence about the relationship, even after it's officially over. Do you hear that a lot? 

Getting Back With an Ex

Kensington: Yeah, that's a great question, Lisa. And I would say almost everyone is grappling with that. I think, after someone who's been such a significant part of your life is no longer in your life in that same way, it's really normal to go through grief. Right? It's normal to miss that person and that friendship. And so I think it's really natural to be grappling with these kinds of questions.

Dr. Lisa Marie Bobby: Yeah. And that, I think, I think what's so confusing for people is that those kinds of feelings can come up, you know, that when, when an attachment bond is ruptured, we have these feelings, we have this grief, we miss people, whether or not it was a good relationship. 

Kensington: Absolutely, and I will say that's one of the things that I've seen my clients find the most confusing is that, they can look back and even if it was, worst case scenario, a really unhealthy toxic relationship. They'll still find themselves missing that person and, missing all of the good parts, but also missing just having someone around to share their life with. 

So, I think that it can be really confusing to hold both like, “I know this relationship wasn't right for me.” And also, “I really miss this person,” and holding both of those things at the same time.

Dr. Lisa Marie Bobby: Yeah, that it's like that head versus heart kind of split. Like, intellectually, I know that this person was not good for me, it wasn't going to end well, but I just can't help myself. I think about them all the time. They miss them. Yeah. Yeah. So, and I think I think the hard part, and the confounding part is that sometimes relationships do go through ups and downs and relationships. 

People take a break, and then do actually wind up reconnecting and getting back together again. And I think many times when people are having these feelings of like missing someone, they take that as, “because I feel this way, I should try to reconnect with my ex.”

Kensington: Yeah. And I think that, you know, I think that there are absolutely situations where you should think about maybe getting back together and explore that option. But I think that there's, there's other reasons at play, aside from just missing your partner, right? 

I think, kind of like we said, really, no matter, no matter how good or bad the relationship was, you're going to go through that grief process. And so the grief and the missing that person, on its own, maybe isn't a good enough reason to get back together with somebody. But, certainly sometimes there are good reasons to explore that possibility.

Dr. Lisa Marie Bobby: Well, if you could, let's just start right there. And I mean, now, this is a podcast episode, and I know that you spend many, many, many sessions and groups like helping people work, work through these and like, you know, find their own truth. But, but I am curious, like, just for the benefit of our listeners, what, what would let me ask a better question like, what, what would you advise? 

What kind of questions would you even ask somebody to sort of help them sort through that and figure out what to listen to somebody who, mixed bag of a relationship, but they still really miss this person. How do you help them get that clarity around? Are these just like normal feelings of missing somebody that everybody has, and you should still keep moving away? Or when is this a sign that you should? Maybe try to reconnect somehow?

Kensington: Yeah, that's a great question. And I think that one of the first, when I'm talking about this with clients, one of the first places where we start is—why did the relationship end? And I think, in that question, sometimes I'll get just kind of the official reason for the breakup from clients. 

But a lot of the time there's, there's more to the story than just whatever the official reason was that you share with family and friends that you decided on together. So really going through all of those reasons why your relationship really just wasn't working, and wasn't fulfilling, your needs and your partner's needs. 

I think that that's a really important place to explore, because it can help you figure out okay, are those things changeable, and resolvable? Or if they're not changeable and resolvable, are they things that maybe are okay to accept about the person and about the relationship.

Dr. Lisa Marie Bobby: Yeah, that makes a lot of sense. Like, what was the relationship actually, like, for you? Yeah. And kind of digging into that a little bit to help people, just the experience the reality. Now, but there's, okay, let me ask you this. Because many times when a relationship ends, it's, it's kind of one person that's like, “I don't want to do this anymore.” 

That person has often had the opportunity to work through some things prior to that, like they've kind of been disconnecting for a while, whether or not their partner knew that — which is awful. But have you found it different for partners who were broken up with, and maybe even like, surprised that the relationship ended? Do they sort of miss the relationship in a different way, then people who were the ones who initiated the breakup or divorce, and who also can still really miss their partner and second guess themselves at how do you experience that differently?

Kensington: Yeah, that's a great question. And so I think that there are no hard and fast rules, but what I've seen most of the time is that, the partner who maybe initiated the end of the relationship, kind of like you've said they've, they've had some time to disconnect emotionally. Right. 

They've had the time to kind of weigh in their mind, “Okay, what am I going to be giving up? Am I sure I want to do this?” And so then the partner who, you know, wasn't their choice for the relationship and often gets stuck doing that kind of work after the relationship is already over. Yeah. So having to go back and figure out how to disconnect from an attachment that for them is still very real and very much there. 

Dr. Lisa Marie Bobby: It's so hard. 

Kensington: Absolutely. Yeah.

Dr. Lisa Marie Bobby: Yeah. Because then, they, I think when somebody kind of like works through it, and sort of eases themselves out of a relationship emotionally, like before it officially ends, even though they can have some regrets. I want to just honor what a difficult situation that is for people who are going through that, just like ruptured attachment, and like just the panic. 

I mean, that like physiologically based like, attachment, withdrawal that goes along with that, and then also having to kind of sort through what their relationship was like for them, because you idealize a relationship when you're in that, that space.

Kensington: Yeah, no, it, it's so hard. And, not to, not to plug the group too much. But I think that's, that's what you know, is so I've seen be really helpful about the breakup group that I run is just helping people connect with others who are going through that attachment, withdrawal, and that really painful, painful place that sometimes your family or your friends just, they see all the reasons why the relationship wasn't working, but they're not going through that actual attachment withdrawal themselves.

Dr. Lisa Marie Bobby: Yeah. Okay, well, then, and I, we are not here to make an infomercial for the group for sure. But I am curious, what, how do you experience the way that group members respond to each other, that is different than what somebody is friends or family makes it. 

Because it's really easy, like when you're not in that place, and you see somebody who's like really suffering with this attachment, loss, and just the pain of that, but like, your friend can say that, “He was not nice to you. He was mean to you. I saw it, he cheated on you,” like, reminding friends have all these things, but the person is going through it is like, “You don't understand.” Right? 

So what, what do you see that's different with the people in the group? Like, did they also say now that, “He was actually really mean to you,” or are they like, what's the difference?

Kensington: Yeah, great question. So I think, really, what, what feels to me, like, the biggest difference is just empathy. Right? Because they're, they're able to still provide that feedback to each other around, like, what, “These are all the reasons why this relationship wasn't right for you, right? These are all the reasons why it needed to end.” But also have that really deep sense of empathy for, all of that is true. 

Also, this is really painful and really hard and you're not crazy or messed up or broken. For, for being in pain, about the loss of something that, that may be ultimately wasn't in your best interest.

Can You Be Friends With Your Ex?

Dr. Lisa Marie Bobby: Yeah, yeah, I could hear that, like coming from somebody who knows what that pain feels like and struggling with that own attachment. Like it just lands differently because of that empathy. That's, that's a good point. Okay, well, such a confusing time. 

But just, just to have that message that that that pain, that longing has, oftentimes is not an indicator of how healthy or good that relationship was, it means that you're going through that, that emotional separation thing, which is which is different. But now, let's let's talk about the other piece of this. Because while somebody is going through that emotional phase of like, missing someone, longing for contact, that's part of it. 

Sometimes what I have seen is like, people wanting to be friends with their ex, right? can sometimes be a manifestation of like, wanting to stay connected. It's almost like that, that bargaining phase like, “I'm maintaining my connection to this person.” And if the person is in a lot of pain and missing someone, sometimes it can be like, “Because if we're friends, I might have an opportunity. And if we're hanging out sooner or later, we're gonna fall into bed again.” 

So there's like a little bit of a hidden agenda there. So, the question for you is, in your experience, to what degree is that like, usually what's happening when somebody wants to be friends with their ex? Or have you also seen someone who is in that space of longing really shift into having an actual legitimate friendship with an ex? That's just maintaining good parts of the attachment, but releasing the attachment to the romantic relationship? 

Have you seen that work?

Kensington: Yeah, that's a great question. So I think, again, like for all of these questions, there's not like a hard and fast like, “Absolutely, yes” or “Absolutely, no.” But I will say, I think if you're still in that phase, where you feel this longing for closeness and attachment to somebody, it's really, really hard to then shift into that friends only mindset. It also kind of depends on what, what friends means to you. Right?

Dr. Lisa Marie Bobby: Kensington just made air quotes, to those of you who are not watching the video right now. What “friends” mean. Yeah.

Kensington: Yeah. I think that there, obviously, there's situations where you're going to still need to be acquaintances, or friendly with your ex, right? 

Dr. Lisa Marie Bobby: Co-parenting. 

Kensington: Co-parenting, right? Or sharing a pet.

Dr. Lisa Marie Bobby: Working together.

Being Friends With an Ex

Kensington: Absolutely, yeah. And so, I think that it's, when I, when I hear my clients say they want to be friends with their ex, there's lots of questions that come up from me, but one of the first ones is, “Okay, well, what does? What does friendship mean to you? Like, what? You know, are you looking for a best friend where it's still, feels like the relationship? Just minus a few things? Or, are we talking more of like, being acquaintances, but being like, cordial and friendly when you see each other?”

Dr. Lisa Marie Bobby: Yeah, yeah. Well, what I, what I think I'm hearing is that you're spending a lot of time helping people get real clear about what those boundaries are, and like, a different picture of, like, a very different kind of relationship.

Kensington: Absolutely. And I think,  it's also, it's also important for people to evaluate really like, why they want that connection with that person, right? Does it feel like there's, there's something that that person can still add to your life, and you can add to their life in some way, that's not going to limit you in terms of, moving on and creating romantic connections with people? 

Or, is it really like, if you're really honest with yourself, is it really about just trying to hold on to that attachment, that you're losing in any way that you can, even if it's not in your own best interest?

Dr. Lisa Marie Bobby: That's a great point. Is it? Is it a way of trying to prevent pain? Is it like methadone? 

Kensington: Right! Yeah, pretty much. 

How to Be Friends With Your Ex

Dr. Lisa Marie Bobby: Yeah, yeah. Well, okay, a couple other other things related to this. One thing that I know both of us have experienced around this, is that it can be super hard for somebody who's like really, in that pain place, and like suffering, when their ex may want to be trying to air quote, be friends. 

But sometimes for different reasons. Like, in my experience, sometimes a person who has initiated a breakup will feel guilty about that. And like, “Oh, we can be friends.” And, or, and this is much less charitable. But I think it's also true that the person that initiated the break up, it's pretty sure that they don't want to like be in a capital R relationship like this is not my person, but it's Saturday and I don’t have anything better to do. 

So do you want to, like come over and hang out and like, kind of like meeting their own needs through this friendship, that the person on the other side who's going through this attachment withdrawal is super vulnerable? And like, it's hard to set boundaries? And like, can you speak a little bit to that and what you've seen because I think that that is just this layer of complexity, like somebody is minding their own business and then they get that text from their ex and they're like, “What's up? You want to come over?” 

You know, like that thing?

Kensington: Absolutely, no, that's, that's a great question. And I think that this is something that I see a lot. And this is, it's really hard when someone has decided, “You know what? The best thing for me right now is to not really have a connection with this person while I'm healing and trying to move on.” But then the other side is still reaching out to them and trying to maintain that connection. 

That's where I think you've got to get really clear about your boundaries and really be comfortable advocating for yourself. So, in my work with clients, going through the end of a relationship, we talk a lot about self-compassion. And one of the pieces of self-compassion is really learning to advocate for yourself. Almost being like your own big brother, big sister, parents, to really have your own back. 

I think that this is one of those situations. And it's not easy, and it helps if you can have supportive people to talk through this with but really important to have your own back. Yeah, and set some of those boundaries. But it is so, so hard, especially when you're still you're grappling with missing this attachment so much hard to say no to it.

Dr. Lisa Marie Bobby: Oh, that's great advice, Kensington, that to have your own, own back. But also, do just want to acknowledge how difficult it is to come to that clarity. Like for yourself to say, this is not good for me then. So I need to not do this with you. Because that emotional part is like, “Yes, this is exactly what I want to be doing.” That is I mean, and that doesn't happen overnight. That's a journey.

Kensington: Oh, no, yeah. And I think, with all of these things that we're talking about today, like I, I really never see anyone who like, we talk about it once, and then they do it perfectly from here on out. It's a process. And it's a journey. And that's part of why, you know, the self compassion piece is so important, because it's so crucial to be gentle with yourself as you're trying to navigate. 

You know, setting boundaries and creating new skills and doing what's best for you.

Staying Friends With an Ex

Dr. Lisa Marie Bobby: Yeah, yeah. Well, and I'm just thinking too that I think people have to, like, go around that merry go round. Sometimes it's almost like, like drinking way too much and having a horrible hangover. And then okay, I can't do that anymore. And then you do it again, you're like, “Yeah, I can't do that anymore.” 

You have to sometimes that, that old idea that relapse is part of recovery is just like noticing how you feel after you have contact with this person. And on that note, okay, this is a question that comes up all the time, I'm sure comes up all the time for you. But that idea around staying connected on social media, because that's a different order of friendship, right, but can be incredibly difficult and triggering for people. 

So and that's, that's sort of a level of friendship in the sense of maintaining a connection. What have you seen as being the impact of that social media connection? Or? And how do you help people grapple with that very real aspect of our lives?

Kensington: Yeah, that's a great question. I think, first of all, yes, I see this all the time. And I think, again, there's no like, hard or fast rule about what you have to do. But what I've seen a lot of the time is that social media can almost act like, man, it's like really, when you're in recovery from a substance abuse, you know, disorder, right? And every so often, you get, like, sent like a little hit.

Dr. Lisa Marie Bobby: The vodka ad.

Kensington: Yeah, absolutely. It's a similar situation, when you are just scrolling on social media, minding your own business, right? Like, trying to have your own back and like, do all these great things, and boom! All of a sudden, you see this picture of your ex doing something and it, it puts you into this headspace that you've been working so hard to get out of. 

I think that's one of the reasons by a lot of my clients will choose as a way to continue having your own back to either disconnect on social media from this person, or at the very least, maybe mute them, right, so maybe you're not unfollowing each other but you're not seeing their stuff anymore, or even blocking them. Right? 

That can sound extreme, but I think that it's really, it can be really, really helpful so that you're not constantly getting these extra triggers.

Dr. Lisa Marie Bobby: Yeah. And I think I think what I'm hearing you say, in between the lines, as we're talking about all of this, too, it's like that, perhaps part of getting that clarity around, that basic question, “Is it actually healthy for me to try to have a friendship with like, a real friendship with this person? Or is it healthy for me to try to reconnect with this person?” 

I think what I'm hearing you say it's like, you have to lower the the static, the noise, like the emotional storm and triggering in order to kind of connect with your authentic feelings to think about the relationship in a more — I hate to use this word, but I don't know what other words to use — like a rational sense. It's like, but all the social media stuff and the, like, it contributes to the emotional confusion that.

Kensington: Absolutely. Yes. Yeah, I think that there's just there. Anything you can do to minimize the triggers and the bombardment, that's going to just like really hurt and kind of, yeah, I guess trigger like this, this attachment pain over and over again. 

Anything you can do to limit that is going to help you just feel a little bit more clarity about, “Okay, how much of this is just me going through the attachment withdrawal process? And, and how much of this is maybe something else that I should work through?”

Reconnecting With an Ex

Dr. Lisa Marie Bobby: Yeah. Well, let's talk about that piece. Yeah. So I think we've, we've been talking about how, when you're in pain, that is the hope that is the fantasy that, “This is all a terrible mistake, they're going to realize they love me, and everything's gonna be different, we're gonna get back together.” Like, that's, that's the fantasy that pain is telling us, right? 

That needs to be worked through, or, but there are also cases where people work through and really in a healthy, sort of rational way, reconsider their relationship. And there are actually opportunities to try again. Can you talk us through what you've seen that look like, when it is actually legitimately healthy and positive for everybody involved? Like, why would, why would a breakup even occur in the first place? If that were true? 

Kensington: Yeah, great, great question, Lisa. So I think, one thing that I've seen a lot of the time is that a breakup will occur when, when both people are just really not in a place to be the their best selves, right. And then, after taking some time apart, and both going to therapy or doing other kinds of personal growth activities, really become in a better place and more able to step into their best selves and be their best self for a new relationship.

Then, it can be a great idea to reconsider getting back together with somebody. So that's, that's one situation where I've seen that really work that I would say, like, the biggest caveat is that some of this is out of your control. True, and you can only control yourself and the personal growth that you do. But ultimately, you deserve to be with a partner who is also working on themselves, and who wants to bring their best self to the relationship. 

If you see them working on themselves, again, whether that's through like, self help stuff, therapy, coaching, whatever it is, right? Those can all be great signs that they are taking personal growth seriously, and it could be a good idea to maybe just reconsider when reentering the relationship, if you like.

Stages of Getting Back Together With an Ex

Dr. Lisa Marie Bobby: Yeah, well, that sounds like a process in itself. I mean, I'm sure you've worked with people who are reconsidering, but I mean, even just that word implies, like a lot of thoughtfulness. It's not like you, you go out, you go out for drinks and your hookup and now you're back together again. So not that. What does this reconsidering involve, from your perspective, when people are really being intentional about it?

Kensington: Yeah, I think it you know, it involves, obviously, like a lot of personal growth on the side of each person, but a lot of conversations with each other. So spending time together kind of testing the waters to see if, if things really could be different, maybe going and talking with a relationship counselor together. But really taking it slow, I think is one of the biggest things here, right? 

Where we're not immediately just jumping back into bed together, right? But, but really trying to be mindful and intentional about, okay, these are the things that were our issues before. Like, this is what I've tried to do to work on these things. This is what you've tried to do to work on these things. But kind of test out some of these dynamics and see where we're at.

Signs You and Your Ex Will Get Back Together

Dr. Lisa Marie Bobby: Yeah, yeah, I'm thinking right now, this wonderful article that you wrote for our blog, I think it was stages of getting back together, I believe was the title. And in it, I think you, you talked about what I thought was just such a great point, which was—what's going to be different this time around? And like, why would it be different, right? And that can be hard to figure out. 

Because I think sometimes people want things to be different in terms of the way they relate or communicate. And they also have intentions that it will be different. Yeah. But there's almost like, what, what would literally have changed that we make it be different? And so for somebody who's in that space, what would be your recommendations of like, things, things to look for, like, if say, communication was a problem, or emotional invalidation, or even trust can be an ongoing problem, right? 

What would be actual signs that something has changed, versus somebody telling you that they intend for it to be different? That's a big question. And I hope that's not too much.

Kensington: Great question. Yeah. I mean, I think that this is where, again, if you and this person have had some conversations and talks about, “I've changed in these ways, and this is my plan on how I want to do things differently.” This is where like, the taking it slow, and getting to know each other again, process becomes really important. 

If it's emotional invalidation, for example, that was really hard in the relationship trying to set time on a regular basis to even just talk about your day or talk about something hard that happened recently, and, and see, right? Like, does this conversation feel different from how you feel in the past? 

I think that those actually seeing some behavioral changes, and maybe it's not going to be perfect every time. But then, you know, like, like seeing some of those efforts to make those changes, I think, I think those can be really good.

Back With the Ex

Dr. Lisa Marie Bobby : Yeah. Well, this, this is my own nerdy way of saying it, but you're talking about observational data. Yeah, like I like, okay, so we have like a pond, it's sort of covered with ice. And I'm going to walk out on this four inches with you and see if that holds. And if it does, then we'll go a little bit further. But you're saying that when going slow, it's how does this feel? Is this different? 

Can I trust, right, that this is going to be the relationship that I want it to be this time? But I also think too, that personal responsibility, like what, who am I as time around? Is that the right way to say it?

Kensington: Absolutely, yeah, I think that, you know, and it's almost like getting to know, and a new person where, you know, if you're entering a new relationship, you know, if you're trying to be intentional about it, and you're gonna take it slow, and get to know each other and, you know, be looking out for red flags, but also green flags and signs that things are going well.

I think it's the same when considering getting back together with an ex, right? I think, again, since we have a history, it's so tempting to just like, jump right back in and pick up where we left off. But if we want to create a new pattern, it can really require going slow and being deliberate, trying new patterns, seeing if they work, right? And looking for all of those signs that like you said this really would be different.

Dr. Lisa Marie Bobby: Yeah. Yeah, got it. Yeah. Well, it's just that, that same idea, that having an attachment bond to somebody is not the same thing as having a healthy relationship to somebody and that’s something that you need to create on a different level. 

So related to that, and again, this may be too hard of a question, because I'm sure it looks different with every client that you've ever had in some ways, but would, can you identify any sort of patterns or themes, like when you've worked with clients who have done work on themselves, and maybe after a separation, and then go back into a previous relationship, or even a new relationship for that matter. 

What have you noticed being the most important things for people to be gaining self awareness around in terms of their own patterns? Emotional intelligence, reactivity, ways of relating to other people that you've seen being key to having a different outcome when they go back in again, because the personal responsibility piece is so important, right? What have you seen?

Kensington: Absolutely. So I think one of the big pieces of self awareness that I've seen be really helpful for people is understanding their attachment style, and how that comes out when they relate to other people. And so I think, just understanding that, and then being cognizant of, “Okay, what's coming up for me in this interaction with this new person? And, how can I respond deliberately, instead of just reacting,” right? That can be  a great, like, really tangible place for people to start.

Dr. Lisa Marie Bobby: If we could stay there for a minute, just just for the benefit of our listeners who may not be really, or maybe have heard the term attachment styles, but don't really know what that means. What can you say a little bit more about what, what you're talking about there?

Kensington: Yeah, absolutely. So, you know, attachment theory, talks about really like, what we, what we need in a relationship in order to feel safe, and how we respond to closeness and other people. And so there's, and I'll let people do some of their own research. But there's, there's a few different main categories of attachment type. 

There's a secure attachment, which is what we're all working toward. There is an anxious attachment, which means that we tend to really desire that closeness with others and feel really nervous and be reactive, when we feel like we're not getting that from someone else. And a more avoidant attachment style, where kind of that vulnerability or closeness in a relationship feels really scary, and can react based off of that. 

That's, that's just like a very brief overview. But really, I've seen for people to understand what some of their tendencies are, with how they attach in romantic relationships. I've seen that be really transformational and how they, then attach to new partners moving forward.

Dr. Lisa Marie Bobby: Definitely, it's easy to say, “Okay, I know that I tend to feel really nervous when somebody isn't like, calling me every day or texting me at certain times. And then I tend to get angry and lash out,” and just like, knowing that, “Okay, this is what I do.” And then developing ways of managing those feelings can really change outcomes in a relationship and so that to have a different experience.

If you're getting back with an ex, that's going to be something important to think about inside of yourself, as well as maybe your exes and whether they've done work on that area. Are there other things or that you've seen being important for people?

Kensington: Yeah, absolutely. So yeah, I was — the attachment styles is a big one. I think another one that I've seen be really important is just emotional intelligence. So being able — one of the really important pieces of a relationship is emotional intimacy and closeness, and that involves being able to talk about our feelings. 

Really, in order to talk about our feelings, we have to know what they are. And so gaining kind of this emotional intelligence piece around “Okay, what are the feelings that I'm experiencing on a regular basis? Where do I feel them in my body? How do I experience them? What are their names?” Right? That can be really, really important work to then be able to share that with other people.

But also create new patterns around okay, well, when anger comes up for me, I can know, because of X, Y, and Z, and here are some things that I know that I can do to help me with my anger, so that I'm expressing it in an appropriate way, instead of lashing out against my partner.

Dr. Lisa Marie Bobby: Yeah. Okay. So attachment styles, emotional intelligence work. I mean, that's a lot right there.

Kensington: Absolutely.

Dr. Lisa Marie Bobby: Yeah. Is there anything else? Are those the biggest ones? Would you say?

Kensington: I think the, I mean, some of the two main ones coming to mind for me, and I think that you could certainly spend several months or even years, right? Like working on those in yourself. But I think that, yeah, for most clients, those are two good places to start.

Getting Back Together After a Breakup

Dr. Lisa Marie Bobby: Yeah, definitely. Well, and this is so helpful, because this is a very, like, concrete, tangible thing. And I think my takeaway from this is that if you want to get back with an ex, and if it is going to be a positive and better experience for both of you, the work that you're describing needs to have happened or, or that there is a plan to maybe do some of that together, like through couples counseling. 

But unless there's that real reflection on your part, and your partner's part, it's probably not going to feel that different, even if you do get back together again, right?

Kensington: Absolutely. I think that, again, when two people get back together, and I heard this so many times, they have the best of intentions, and there's so many promises made around, “We're going to do things differently. And I'm not going to do this anymore.” And I think that those promises are wonderful. And, I believe that for most people, they're coming from a good place, and they're genuine. 

But if there's not some of that work, both like the insight based work, as well as the behavioral change, work to support those promises, even the most well-intentioned people are going to fall back into old patterns, not because they want to do that necessarily, but just because patterns are really hard to break out.

Breaking Up and Getting Back Together

Dr. Lisa Marie Bobby: They are, they're comfy, they're strong, they happen automatically, without anybody even noticing it takes a lot of intention to break out of them. Is that what you think is happening when you see, like partners, breaking up and then getting back together again, and breaking up? Is that what's going on? Is that people like want to be together, but they haven't done the work on these old patterns?

Kensington: Yeah, yeah, great question. So I think, yeah, nine times out of 10. I think that's what's going on. And, again, it's all good intentions, and people wanting to do better and be their best selves. But it's really hard to do that when there's some underlying things that haven't haven't been addressed, such as patterns or not knowing your attachment style.

Dr. Lisa Marie Bobby: So much good stuff, Kensington. You share just so much fantastic information with us today. I'm so grateful. And I'm sure our listeners are to people who are struggling with just the enormity of all this. Any, any last words that you might have for them? I know you spend a lot of time with people who are in this emotional place, but what do you want them to know?

Kensington: Yeah, I think first, first and foremost, just know that you're not going crazy. And you're not alone! I think that going through the end of a relationship is such an isolating experience, and especially if the people who we're sharing with again, is, well-intentioned as they are, just either haven't been there, it's been a really long time since they've been there. 

There can be some pretty invalidating things that are set. And really if, if there's anything that I've seen from my work in this area is that, this intense missing of this person. Even if, again, even if, you know it wasn't a great relationship and it needed to end. You're, you're really not going crazy, like it's normal. It has an explanation, and I know that so many of your podcasts listen. In your book, EXaholics, you talked about the biological component of losing that attachment.

I think that understanding that is really helpful for people. So yeah, you're not alone. And, all of your feelings have a very rational explanation.

Dr. Lisa Marie Bobby: Yeah. That's, that's such a nice note to end on that it's legitimate. It is normal. There's nothing wrong with you. Yeah, and that, that people do understand. Well, thank you again for sharing your understanding today, Kensington. This is wonderful.

Kensington: Thank you so much for having me, Lisa.

[Outro song: Nothing to Hide by Allah-Las]


How to Read People

How to Read People

How to Read People

The Love, Happiness & Success Podcast with Dr. Lisa Marie Bobby

Music Credits: “Nothing to Hide” by Allah-Las

How to Read People

Do you ever wonder how people really feel? Even if they’re saying something different? Learning how to read people can lead to greater happiness at work, in your love life, and improve your emotional intelligence. How can you tell what someone is truly feeling? Luckily, you have a window into their soul: their face. 

Believe it or not, every thought and feeling that we have flashes across our face before we’re even aware of it. Most people learn, at an early age, how to put their “masks” back on quickly when unintended expressions slip through. But if you know how to read someone, you can still understand them — sometimes even better than they understand themselves. 

Why are faces such a source of truth? Your face is the only place in your entire body where your muscles are attached directly to your skin. Fleeting feelings, stray thoughts, and even subconscious core beliefs will all reveal themselves through our facial expressions. The art of reading people is not just decoding body language, it’s learning how to decode facial expressions too.

If your goal is to increase your emotional intelligence, develop empathy for others, and improve your relationships, getting familiar with how to decode facial expressions is a worthy endeavor. 

Today’s podcast will help you learn how! My guest is author and researcher Dr. Dan Hill. Dr. Hill is the author of nine books, including “Emotionomics,” and a pioneer in the use of facial coding. Besides having spoken to audiences in over 25 countries, Dan has had media appearances ranging from ABC's Good Morning, America, to NBC's The Today Show, CNN, Fox, MSNBC, ESPN, and was also a regular guest on PBS’s Mental Engineering show. His advice has also been featured in The New York Times

And today, he’s here to share his insights about reading people with you.  

Listen to this episode to learn…

  • The science behind understanding emotions
  • The importance of understanding others in building relationships and connecting with others.
  • How to decipher emotions using facial coding — the beginning of knowing how to read people.
  • How to hone your emotional intelligence.

Tune in on Apple Podcasts, Spotify, or listen right here. Show notes are below, and you’ll find a full transcript at the bottom of this post. Follow-up questions or comments for myself or Dr. Hill? Join the conversation in the comments section! 

All the best, 

Dr. Lisa Marie Bobby

How to Read People

The Love, Happiness & Success Podcast with Dr. Lisa Marie Bobby

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How to Read People: Episode Highlights

Reading People

In our interview, Dr. Hill explained that 95 percent of our mental activity is not fully conscious. Because most of our brain activity is not known to us, it debunks the paradigm that we are in total control of the thoughts and emotions that pass through our heads. He added that our faces provide a wealth of information to other people, and that we’re constantly taking in data based on what we see in the faces of others.

These revelations are simultaneously humbling and liberating — they confirm that we don't need to pretend to be someone we aren't. “We are who we are, and accept it. Try to learn from it. Don't just give in to it necessarily,” Dan says. You might have emotional blind spots, but gaining awareness of them will help you learn how to read people better.

The Art of Reading People

Charles Darwin found that the face is the only human body part where the muscles attach directly to the skin. Interestingly, human beings have more facial muscles than any other species. While some triggers might differ based on cultural context, there are also some universalities. Dr. Hill observed these similarities in his travels around the world.

Dr. Paul Ekman conducted a study where he showed photographs to people in New Guinea and had them identify the emotions in their subjects. But emotions aren't that simple. There exist 23 expressions that reveal our seven basic emotions: happiness, surprise, anger, fear, sadness, disgust, and contempt. But photos can't capture the nuances of all of them. When it comes to the art of reading people, Dr. Hill says, “It’s simple, but it’s not that simple. Because to be that simple would be ridiculous.”

Out of the seven basic emotions, six are core emotions that serve as our fundamental emotional building blocks. So emotional intelligence has three steps:

  1. Perceiving emotions in oneself and others
  2. Understanding the emotions
  3. Putting them together and managing the emotions

Emotional intelligence and understanding how to read people starts with perception. Often, we get so caught up in our own inner experiences, and fail to pick up on other people's emotions. Facial coding offers us a window into the emotional experiences of others so that we can understand how they’re feeling and respond appropriately.

Reading People: The Connection Between Words and Emotions

Reading people doesn't stop when you're able to surmise what a person is thinking or feeling. To understand why they're feeling specific emotions, it helps to ask questions and find behavioral patterns. Understanding facial expressions is not the end; it's merely a tool for reading people and connecting to what they're feeling. It can also help address what Dr. Hill calls the “feel gap,” or the chasm that opens up between ourselves and others when we feel one thing but say another. By becoming aware of it, we can better connect with people and help ourselves and others in becoming emotionally healthy.

In his research, Dr. Hill places the link between what people say and what they’re feeling into four possible categories:

  1. What is said is what is felt.
  2. What is said has some distance from what is felt.
  3. What is said is not what is felt.
  4. What is said is in complete contrast with what is felt.

Out of all the categories, the first one is the least common, according to Dr. Hill’s research. Understandably, some words don’t match up with emotions. We all work to get along with others and avoid conflicts, after all. Essentially, our motivations are to feel good about ourselves. We want to attract others romantically, platonically, and professionally, and sometimes that means “smoothing things over” by not expressing exactly how we feel. 

How to Tell When Someone is Lying

In a cover story from National Geographic, Dr. Hill remembers that 40 percent of all people tell five lies per day. These aren't white lies either; they're deceptions with substance, with real consequences. Dan dislikes the implications of that statistic, but says, “…mostly I try to be intrigued by it and say, ‘How can I do better? How can I understand this? How can I accept my fundamental humanity and accept that of the people I'm talking to?” For more on this topic, check out “Being Honest With Yourself.”

Communication Tip: Don’t Confront Directly (h3)

When you learn how to read people by picking up on facial cues, you’ll begin to observe contradictions between what people say and what they seem to feel. Think carefully about what you do with this information, as approaching it head-on with the person might not be helpful. The person you're talking to might feel embarrassed when you point it out. They might be actively trying to hide it, or they may not even be aware of the contradiction. 

On this point, Dr. Hill quotes Emily Dickinson: “Tell the truth, but tell it slant, lest everyone go blind.” It's best not to directly “call out” the person, or to push them to explore that emotion along with you. It's much better to let them connect the dots themselves, rather than telling them directly that their stated feelings don’t seem to match up with their expressions, which might seem like an attempt to tell them what they’re feeling.

People usually remember things tied to emotions. For example, when you hear something that hurts you, it sticks with you for a long time. Whether in personal or professional relationships, it's vital to understand how to read people's emotions, because there are real, long-lasting stakes.

Emotional Intelligence and Your Relationships

Emotional intelligence can teach you how to be more vulnerable in relationships, which can lead to closer connections, more satisfying bonds, improved leadership skills, and more. 

When you know how to read people, you can pick up cues that could make or break relationships. For example, decoding a smirk of contempt can help people in the business industry know if they are respected. For married couples, a smirk of contempt can be an early warning sign that the relationship is in trouble. 

These underlying emotions, when undetected and unaddressed, can even create financial headaches — contempt destroys respect and trust, which can erode business relationships over time. Ultimately, decoding those emotions leads you to be honest with yourself while forging stronger connections with others.

When coaching a CEO, Dr. Hill encourages vulnerability. It can sometimes feel risky, but the result is better relationships between leaders and employees. 

While there are many success stories about the benefits of learning how to read people, decoding emotions isn't a sure-fire thing. As Dr. Hill states, “You don’t make a hit every time, and you do have to live with that.” Part of emotional intelligence is not beating yourself or the other party up when feelings get messy or difficult to decipher. 

Projecting Emotions

When we’re trying to read people, it’s easy to project our own feelings onto others, a habit that impedes understanding and can be corrosive to relationships. Dr. Hill suggests two paths to avoiding emotional projection. 

First, ask yourself, “Am I making assumptions about other people’s behaviors?” Asking this question helps you avoid assumptions about someone else’s feelings.

Second, be open to new information. Even if someone has a habit of slipping into a particular emotional state, it does more harm than good to assume that an emotion or expression is a person's default and that it’s what is always going on under the surface. To break free from this habit, work on cultivating empathy and curiosity about others.

Controlling Your Own Facial Expressions

Dr. Hill says he doesn't consciously shift his facial expressions when he's talking to people. Once he entered this field, he decided he wouldn't review his tapes to preserve his emotional authenticity and avoid manipulation. Dan sees facial coding as a tool for reading people, and he wants to use it faithfully. He was also interested in restoring humanity to the business world and encouraging better treatment for employees, clients, and colleagues.

The Emotional Advantage

Cultivating emotional intelligence is more than an interesting hobby. It gives us real-world advantages at work, in romantic relationships, in friendships, and even with baristas or grocery store clerks. These little advantages add up to an improved quality of life, which Dr. Hill says, based on research, can actually be quantified as an overall six percent advantage. No kidding!

If six percent doesn’t sound like much, consider that sports stars like Serena Williams are only a percentage point or two better than other top competitors. When it makes the difference between winning and losing, six percent becomes a pretty meaningful advantage. 

Unlike IQ, emotional intelligence isn't fixed; it’s a skill that we can improve over time, in part by learning how to read people. Being intelligent is fantastic, but unless IQ is paired with some EQ, it’s hard to leverage those smarts to make positive changes in the world.  

While earning his Ph.D., Dr. Hill took a teaching course. He didn’t like that the course focused purely on IQ without any regard for EQ. It didn't teach him how to connect with students on an emotional level, a skill that would make any teacher far more effective than simply being smart. 

As the teaching example illustrates, “soft skills” like the ability to read people often get ahead at work and beyond. 

Resources for How to Read People:

  • Get Dr. Dan Hill’s books, “Famous Faces Decoded” and “Blah, Blah, Blah” on his website.
  • Improve Emotional Intelligence (Podcast)
  • The music in this episode is Nothing to Hide by Allah-Las from their album “Worship the Sun.” You can support them and their work by visiting their website.

Each portion of the music used in this episode fits under Section 107 of the Copyright Act. Please refer to copyright.gov for more information.

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[Intro song: Nothing to Hide by Allah-Las]

Dr. Lisa Marie Bobby: This is Dr. Lisa Marie Bobby, and you're listening to the Love, Happiness, and Success podcast. That’s Alla-Las with the song, “Nothing to Hide”. I thought this was a perfect setup for our topic today because on today's show, we're talking about how to read people, so that you can understand with accuracy how others are really feeling, sometimes even before they know it themselves. This is a huge component of emotional intelligence

Emotional Intelligence is something that we have talked about numerous times on the show and the importance of it, the ability to be able to understand yourself, understand others, and then manage relationships with others and yourself accordingly, based on this awareness. I think many of our other episodes on the subject of emotional intelligence have really talked about your ability to understand and manage yourself.

Today's show is really all about how specifically, do we understand other people by using, what they're showing us about how they feel on their faces, in order to be able to decode their emotional experience accurately. Knowing how to do this gives you a huge advantage in any situation involving other humans, be it your personal relationships, your interactions with your partner, and even on the job. So I'm so excited that we're exploring this topic together today. My guest on today's show is a true expert on this subject.

On this episode of the podcast, I'm so thrilled to be speaking to Dr. Dan Hill, who is the author of nine books, including “Emotionomics”, and most recently, a book called “Blah, Blah, Blah: A Snarky Guide to Office Lingo”. He is an expert on – wait for it ​​– ​​understanding people's emotions by looking at their faces, among other things. He's done an enormous amount of research around the emotional impact of faces, the way we respond to art and photography. I'm so interested to get his insight into particularly his research into emotional intelligence and how you can use his ideas and what he's learned to help you be more confident and effective in all of your interpersonal relationships. I'm so pleased to be speaking with you today, Dan. Thank you for joining us.

Dr. Dan Hill: Oh, absolutely. Lisa, I'm so looking forward to it. I think it'll be a great conversation.

A Cosmic Joke

Dr. Lisa: Wonderful. Well, Dan, we have much to discuss. I mean, you do so many different things. You're an author. You're a researcher. You're a speaker. But why don't you if it's okay, let's just spend a couple of minutes and talk about, you know, how am I so interested to know like how you got interested in this field of study? And just tell us a little bit about your research?

Dan Hill: Sure. Well, I often joke that as a cosmic joke itself, that I would be an emotions expert, because I'm Scandinavian. And Scandinavians are not necessarily famous for being outgoing or emotional

Dr. Lisa: You do have a reputation.

Dan Hill: Yes, Gary Keillor, with his Prairie Home Companion show once said the joke about the Norwegian American man who loved his wife so dearly that he very nearly told her so. And I happen to be half Norwegian. The other cosmic joke here is that I have a PhD in English. Yet my specialty is not in that field. It's arguably in psychology, and it certainly in nonverbals, so we will converse in verbals. But yes, I rely a lot on what I learned about people from their facial expressions.

The way I got into this was someone I was working for a consulting firm, looking at the customer experience, trying to write a book for the company president. And he had me in contact with someone at IBM, who one day changed my life, sent over an article from a Cornell University publication called American demographics, talking about the breakthroughs in brain science, and how much we are intuitive, sensory emotional decision-makers with a killer statistic that the conservative estimation is that 95% of our mental activity is not fully conscious. which is actually probably about 98-99%.

That's what the science is kind of at these days.

Dr. Lisa: That’s so interesting.

A Scientific Approach to Emotions

Dan Hill: So I read the article, and yes, I had the same reaction. So interesting. My hands started trembling. I mean, literally started trembling, I went, “This is so cool”. I have no idea whether I can make a living at this. But it would be shameful if I didn't pursue it, because it's so striking. And so revolutionary, and the business world's not awake to the importance of emotions, and they're denying it. And I just have to go here, I decided to leave my job within five minutes of reading the article. That is an absolutely true story. 

Dr. Lisa: Wow. That’s like psychologically being struck by lightning kind of experience? That is remarkable.

Dan Hill: That exactly what it was. I mean, I was transfixed with excitement. I mean, it just, I couldn't believe it. I mean, it just happened.

Dr. Lisa: That is so cool. I mean, I think, so many people long for that kind of experience where this is why I'm here – that passion, that purpose, and how amazing that you had that. And we're open to it.

Dan Hill: Well, and then the journey had to start. So then I had to stay open, because then the question was, okay, so emotions are really valid. I mean, of course they are. But then the question was, well, how am I going to research this or capture metrics, because my father was in charge of 3M post-it notes production, sales and marketing.

I grew up in a household where the word innovation, being a tagline for 3M was bandied about just a little bit, shall we say, but knowing that would be my higher target market audience, someone I would have to sell into is like, Oh, my God, I'm gonna have to have science, I'm going to have a methodology, I'm going to have to have metrics. I can't show up and say emotions matter. They're going to call that “woowoo” and soft. And so what, and everything else under the sun.

That started the hunt. And the great thing is, I had a second bolt of lightning, a second Eureka. Because first, a friend blew me up, and was actually a favor. I spent half a year almost developing a methodology, sent it to my friend, Joe Rich — great name for a business person, by the way- and Joe said, “This is great stuff”. And I said, “well, Joe, there's a ‘but’ in your voice, I can detect it. We’re friends, I know”. He said, “Well, actually there is.” “So what's the problem?” He said, “The problem is if you follow these traditional methods, you're going to ask people to think their feelings. And guess what? They feel them.” I had to start over. That's how I came to facial coding, because I said, “Oh, my God, what is it going to be, a very lost month? I don't have much money. I gotta start earning some if at all possible here.”

At the University of California, San Diego, UCSD, they had a lot of PhDs and social sciences in town and psychology, all of that, and a great section on neurobiology. And I started checking out books. One day, I came across the fact that Charles Darwin, the Charles Darwin, came to realize that in your face, you best reflect and communicate your emotions. I read that about 10:45 in the morning, I can picture to this day, just like a picture where I read that fax from the IBM guy.

I can picture the very seat in the coffee house in San Diego where I was sitting when I came across that statement in one of the books I checked out from the library. I went, “Oh, I was an art history minor in college, I lived in Italy, as a boy, I had to read nonverbals my mom was an interior designer, I can do this, this fits, and this is exciting. I'm going to be doing this for the rest of my life.” And I knew that just as instantaneously, as when I read the article where I decided to quit. So two of them within half a year. I mean, it's a blessing.

Dr. Lisa: Getting these sort of messages and just like the right information at the right time. And so the first message was most of our brainpower is not fully conscious. And then the second message was people understand and process so much from other people's faces. Those were the kind of the two messages and then taking those together.

Dan Hill: So the first one blew up the paradigm. Because the real paradigm we've lived with basically is really outmoded. It's Rene Descartes saying “I think therefore I am”. Yeah, I mean that that's obsolete as can be, but we still live by it very often. And so it's The Big Lie we tell ourselves. And then the second revelation to your point was, here's a tool.

Dr. Lisa: Yeah. Oh, that's so fast. And I'm so glad you're talking about this. Because I know I personally do this too. I think we all fall into that belief that we’re fully in command of what's going on in our heads and we're making sort of like thoughtful decisions that is not even remotely true. It's so humbling to be like, “No, actually, that is not what is driving your bus most of the time.”

Dan Hill: It is humbling. But I also think it's really liberating, as though we don't have to pretend to be something we aren't. Because we're not Mr. Spock, from Star Trek, we are Homer Simpson. And you know, and Maggie and everybody else in the family, it’s just, we are who we are, and accept it, try to learn from it. Don't just give in to it, necessarily. But yes, there are tremendous blind spots, and it's going to help you with other people. Because if you think they're rational players, you're off base and the vagaries of their behavior, and how you're going to connect with them most effectively. We'll certainly have a better shot if you're grounded correctly, which is to say, I'm around a lot of other people's blind spots and biases, too.

Dan Hill’s Discoveries

Dr. Lisa: Yeah. Good reminder. And, and your research and where you started to go is this idea that our faces and other people's faces are kind of a window into what is really going on, if I'm understanding correctly, and I'd love to hear more about how that path unfolded. And if you could take our listeners into just, you know how, I mean, I am a card carrying nerd. And so I'm always interested in how you did the research, because I think it's super cool. But, of course, and again, you've written nine books on the topic. So there's so much to share. But it's, you know, some overviews, I guess, of some of the main themes that your research uncovered.

23 Facial Expressions and 7 Basic Emotions

Dan Hill: Sure, there's a lot to unpack there, but I'll try my pieces. And if I miss something, you can, you can redirect me back to what I missed. I guess the first thing I would go to is, obviously, Charles Darwin, not available for a conversation after I came across this revelation. But you know, I'm a researcher with a PhD. So I like to verify through multiple sources, and then I like to get to the most credible sources, or resources to draw on as possible.

First of all, Darwin's work, essentially arguing that the face is the only place in the body where the muscles attach right to the skin. We have more facial muscles than any other species on the planet. There's 44 sets of muscles, so there's a real richness of data there. It can also be argued that it's universal, that the display rules vary. Certainly, what could be the triggers, you know, can vary by cultural context. But there is a universality and I believe that because my company has done research for more than half the world's top 100 brands. We've done research in I think about 35 countries, I've spoken in more than 25, I have traveled to more than 80, myself. So you know, I have seen it across the world.

Now. There is someone, Lisa Barrett, who are used against that, but it's because Dr. Paul Ekman was kind of the expert in the field made — it was an early kind of rookie mistakes, I guess I would call it. So he went out to verify this. And he showed some photographs to people in the highlands of New Guinea, and tried to identify if they could pick out what the expression is. And she picks on that and says, Well, yeah, we tried to replicate this, in India and Africa. And it didn't work. 

My point is, of course, it didn't work and Paul Ekman never should’ve done it. In the first case, because we have 23 expressions that reveal our emotions. Let's just take anger, for instance, there are nine different ways you can show anger in the face. Some of those expressions just show anger. But some of the other expressions potentially based on Dr. Ekman’s research itself, indicates that it might go to more than one emotion, maybe two, maybe three, you can't possibly hold up a photograph that's going to be — is this anger, because you're not going to probably show all nine emotions or expressions for it. Plus, some of those expressions will also reveal another emotion.

It's simple, but it's not that simple. Because to be that simple, would be ridiculous. You know, when we'd all had to the Botox Center and the plastic surgeon, you know, to try to hide what we're revealing on our faces, potentially, if we did have something to hide. But the real point of that research is that there are these 23 expressions, and they cover seven emotions. 

The seven emotions are happiness, and surprise, and anger and fear, sadness, disgust, and contempt. Six of those most psychologists I think, would agree that there will be called basically core emotions or, the real fundamental building blocks. And that really sets up the proposition because emotional intelligence really has three steps to it.

In essence, I perceive what's going on for myself and others. Unless you got a mirror- its not going to be so good for that. But it could be, we will have seen your expressions, you can go back and look at your own photographs and video. But it gets you started by perception, then the question is, Do I understand these emotions? Or what do they actually mean? What's their significance? What may trigger them? What does it lead to in terms of behavior? And the third one is putting it all together and managing the emotions. 

You can't do the last one, of course, without the first two. And the game really starts with the perception. And that's why I love facial coding, because it gives you the chance to capture data and get a sense of what's going on for other people. Because one of the problems we have otherwise is we caught up in our own silo. And we do need to get outside of that to be effective.

Dr. Lisa: Yes, your silo meaning like so caught up in our own inner experience. Sometimes we don't fully recognize what's going on. 

Dan Hill: Or to quote my favorite New Yorker cartoon is I have more than once from the stage and so on. Two women are talking to each other one says to the other, “But enough about me, what do you think about me?” Yeah, that’s the silo.

The Feel Gap

Dr. Lisa: Yeah. Okay, that's so interesting. And so that there are the 23 different facial expressions that are tied into variations of those, those basic emotions. And then it ties into emotional intelligence, because you're saying that when you can kind of clue into people's faces and understand what they are really potentially thinking, or feeling that you can have more insight psychologically and kind of know what's happening. And that, I'm guessing, it also might sometimes be different than what people are saying out loud, or perhaps, if we're going to get really deep, perhaps even different than what they are consciously aware of?

Dan Hill: Oh, absolutely. So, I mean, I'd make one small correction, what you said, which was, you said, what they're thinking and feeling. I can get a reasonable surmise, and nothing's infallible, and I'm not fallible as a facial coder, but you're looking for a leg up, you know, an opportunity to be better. So I can know, I think reasonably well, what they're feeling, whether they're aware of it or not, whether they're going to admit to it or not. How they're thinking, or why they're feeling that feeling- I can only get through probably through asking questions, trying to look for behavioral patterns that link up to this. So the detective work is not over yet. But yes, it gives you that chance to get to more end.

You mentioned the idea that might be a distance between what they say, and how they feel. And indeed, in my research, I get very quickly settled on the term, the say “feel gap”. They say one thing, but they feel another. What we've found in our work, and I think could be true in your personal relationships as well, we actually found four categories. One is- what they said and how they felt matched up. That's the least common of the categories. 

Dr. Lisa: That's so interesting. 

Dan Hill:  There's also, the lineup was some connection, but you know, some distance. Another one is that they say something, they don't feel it at all, you know, there's no muscle activity. They're just saying it, it's lip service. And the last one is the say-feel gap, where indeed, there is essentially a complete breakdown between what they say, and what I believe they're actually feeling on their face. Because yeah, we try to get along with other people that mean, it's understandable. We don't want to fight all day long have conflicts. And so essentially, our motivations in life are to feel good about ourselves, and to attract allies, whether it's romantically, in terms of our career, and so forth.

Neither one of those has to line up necessarily with being honest. And that being honest, might get us into trouble. The National Geographic had a cover story just a few years ago, about you know, called I think it was, “Why We Lie?” And of course, we went into all the reasons why we would lie, but what I remember is the statistic — 40% of us apparently, tell, on average, five lies a day and we're not talking about little white lies, but lies of some substance, some consequence. 40% of us five or more a day, and I went, “Okay, that's a lot.” But if it's good research, it could make some sense.

Yeah, we don't know what's going on. We do lie to ourselves, perhaps most of all. And it's probably why you know, life is a little messy. But I guess my approach is to be intrigued by it. Most days, there are days I despair about it. But mostly I try to be intrigued by and say how can I do better? How can I understand this? How can I accept my fundamental humanity and accept that of the people I'm talking to.

Dr. Lisa: Yeah. Well, that is sobering. And I'm, I'm sure we have people listening to this right now who, you know, might have trust issues and relationships. I mean, that's a thing. And that's very scary to consider that, humans routinely are saying things that are not fully true.

I like your point that sometimes that is a conscious deception that is motivated by you know, a desire for self-esteem or to manage relationships. But the other times, it is not fully conscious that even though people are saying something that isn't true in a moment, they may not be aware of that, they're lying to themselves. 

Dan Hill:  Yeah. And maybe the lie is altruistic. In some sense, you know, benign.

Dr. Lisa: “Your baby is so pretty.

Dan Hill:  Yeah, I think what really disturbed me in a relationship is when it's for malicious intent. And it's a pattern, pronounced pattern with real consequences. I mean, that's kind of a trifecta of poison, that one would be well advised to escape if possible.

Facial Coding

Dr. Lisa: Yeah. Definitely. And so I guess what I'm curious to hear more about, so much of our brainpower is, you know, focused on people's faces. And there's such a wealth of this, I mean, kind of reading through the lines here, it seems like, if you become very skilled at kind of decoding people's emotions from their faces, you have a huge advantage and understanding what's really going on.

I'm curious to know that if somebody wanted to develop their skills in this area, to be able to read people more effectively, you know, not just to maybe see problems potentially coming down the line, but I think also just to develop their own emotional intelligence skills, like how do I become better able to reading people and understanding how they're feeling? And I'm curious to know what you would see as being like the sort of arc of that growth process for lack of a better term, like if somebody wanted to develop their skills in that area? What do you think works? 

Dan Hill: Well, I decided at this point in my life, I just published it just a couple, three years ago, I released a book called, “Famous Faces Decoded: A Guide to Reading Others”. And the reason I did that is because, I lived a couple times here in passing to Dr. Paul Ekman, so he's considered the modern expert on facial coding. Although in addition to Darwin, I could even go back as far as Leonardo Da Vinci.

If you look at his notebooks, they include drawings of faces because he was interested in their, you know, the muscularity and how the muscles moves and which emotions they showed. And I really think it's a big reason why Mona Lisa is such an intriguing painting, because it was informed by his interest in science, just like Michelangelo was contemporary was actually doing likewise, but more focused on the body. So one gave us Mona Lisa, one gave us the statue, David, because they had different areas of interest, so to speak, even they were parallel interests.

Dr. Ekman, simply picked up the baton and ran with it and figured out with a colleague of the School of Medicine in San Francisco, you know, these expressions. His manual was like 500 pages. So when I got it, I read through. I was a good student. And I think based on my art history, interests, and even frankly, the fact that I fell in love with Rembrandt at age seven, because my mom took me to the Rights Museum in Amsterdam, and Rembrandt is greater portraiture work.

I think I had some real built-in advantages. And that time in Italy, where we moved for my dad's career, and I didn't know the language at first and went to Italian first grade, and the fishing village, waited all day for the math unit. But Italians have a lot of body language. And you know, that kind of gave me away. And so I had some advantages.

What I'm doing is, is making it simpler for people. So my book is much more accessible than the 500-page manual, definitely shorter, but gives you the secret sauce. So I think the book is really kind of operating on three levels.

One is I said, for some people, you know, maybe learning isn't so easy or attractive. I'll make it real fun, because I'll give them celebrities. I'll give them celebrity examples where they can follow along, but learn something new about these celebrities, in terms of their life stories, little tidbits. And that's kind of the setup piece. And they're celebrities who are Americans and for the last, you know, a couple of generations, and the celebrities were actually did something with their career. They're not just famous for being famous. You know, by and large, they actually did something.

That's kind of the first layer of the cake. And then the next layer was really to try to explain the emotions because that's step number two of EQ. Emotional Intelligence is understanding what the emotions are. And so most emotions really have and there's not necessarily a negative emotion or positive emotions, they both have, all have upsides and downsides. But just understand what are the possible triggers and ramifications for behavior because emotions have a storyline and let me ground this for people by one example, disgust.

With disgust, some really obvious things that might happen to do is your nose wrinkles, or your upper lip curls, it's almost as if nature is very literally saying, it stinks, my nose curl or wrinkles, it tastes bad, my nose, my mouth kind of lifts up and away from the offending taste. Think about the evolutionary advantage of this. You pick a fruit off the tree, you are at the watering hole, you know, we're talking 1000s of years ago, and, of course of evolution and civilization. Well, Disgust can give you or reinforces for this feeling, “Oh my God, that's a bad idea.” This fruit is rotten, that water is toxic, it's polluted, I shouldn't drink it, I shouldn't eat this. And you back off, because that's the storyline of disgust essentially, is something's toxic, poisonous, bad for you. And I'm out of here.

So that that's the, kind of the understanding. So the second tier of the book or of the cake, as it were, is, you know, what do these emotions mean. And then I have diagrams and photographs to explain how you reveal those emotions. So I actually deliver all three of those things. And I think I've tried to make the book as successful as I can without, you know, making it too dummy down that it's not actually accurate, or useful to somebody. And, you know, did all that in a couple 100 pages with fun examples, as opposed to a 500 page manual. And I think that's, I'm not just saying this, because I wrote it. I really think that's probably the most helpful thing out there in this specialty.

Dr. Lisa: I mean, yes. And so again, this is “Famous Faces Decoded”, I will be ordering this immediately after our conversation ends sir, by the way, because it sounds so fascinating. But I could totally see how you would really have to, like, see examples that you present in your book to be able to kind of put it together and know what to look for.

Dan Hill: Yeah, we're visual creatures. And yeah, there's no way you're gonna learn facial coding, without visuals. So I have plenty in there.

Confronting Others About Their Facial Codings

Dr. Lisa: Got it. Okay. But now, I have another question for you. So. So say, it sounds like such a huge, useful thing to do is to really put time and energy into getting more clear around facial expressions and what they mean so that you're better able to read people.

I'm just sort of putting myself in the mind of like a client that I meet by be talking to as a therapist or a coach who does that, and is in tune and is picking up on some of these subtle facial cues, you know, maybe from a work colleague or a boss, or maybe even their partner, asks what do I do with that, like, I know that somebody is maybe having this feeling.

As you said, just so insightfully if human was before, is that, that humans have a tendency to conceal. Their faces say one thing, but that if you ask them or try respond to that, they may or may not be willing to engage with you on that level and say, “Yes, I am actually feeling XYZ.” Like, it's easy for people to blow things off. And I think that that feels frustrating sometimes for people who know, on some level, but can't like engage with it directly. Do you know what I mean?

Dan Hill: Oh, absolutely. It comes up all the time. I mean, my advice when asked a question or came in as part of a discussion is to say, you're right, I mean, it's, you bring it up directly to them and say, there's a contradiction here. They're gonna feel embarrassed, they may not even be aware of it, they're gonna deny and shut you down. It's very unlikely that that's a good approach, how helpful approach to moving things forward.

I said to cite the poet Emily Dickinson who said, tell the truth, but tell it slant lest everyone go blind. To take things on, you know, head on probably just doesn't work. It's got to be done on a slant. And so you know, if I see something I might say, well, that's interesting. And we just play that out a little bit. So I'm training separation from the comment that I think is obviously not quite on the up and up, and just try to let them talk it through and maybe they realize themselves, you know, that's not all of what the answer is here, that's a little more complicated, or may even though work themselves out and say, you know, what I said a moment ago isn't quite accurate. 

If they can get there themselves, and you don't have to push them, you might pull them a little bit or invite them to get there. That's a whole lot better. Or just say, I'm a little bit confused. You know, I, I kind of thought it was this, see, I'm trying to get these softening words in, no, I'm confused, you're taking agency on yourself. You're not making a declarative statement. Just ways that soften the path and see if you can keep them in the conversation, then maybe the revelation will come, the connecting of the dots, and it'll be a far nicer landing. That's what happens, as opposed to “you bloody liar.” That's not likely to go down well.

Dr. Lisa: No, I get it. That's just so helpful that, you know, it's a full frontal like very direct, I think maybe “you're feeling a little bit differently” will shut people down, they will feel attacked or defensive. And so what you're saying is that the advantage here is that if you, you have information, and then you can sort of move into a interpersonal stance, where you're helping them talk, cultivating emotional safety, and giving them you know, opportunities to sort of talk through with you because the other thing here, just based on what you were saying previously, is that they literally may not be consciously aware, in a moment of what their faces are telling you as the observer.

Dan Hill: Yeah. And I'm speaking from experience, I can tell you more than once I said to someone, you know, back in the day, you said something the other day, and you know, it kind of hurt my feelings. And I can't tell you how many times they deny they said it. And I have a pretty good memory. And you know, you do remember things, particularly when it's emotionally laden for you. But that's really how memory works in a lot of ways that it's something significant, and emotional, and you hold on to it. 

Maybe it wasn't significant for them, because there was just this little jibe they made. But it was for the person who received it and felt hurt very significant. So I have a hard time imagining that I was really wrong about them saying those things. But boy, they didn’t own up. And if they didn't own up that we couldn't have the conversation. Because if I was crazy for having imagined that they could have possibly said such a thing, even when I'm quite certain they did. So that's how it gets to be so difficult.

Een when I tried to circle back indirectly, sometimes and say, “Have we ever discussed this topic before”, and then see if it came back, even, that's not always been helpful, because the mind in a lot of ways, like a paper shredder, we just, we just dump stuff as fast as we can. I mean, you would know these statistics, the brain is 3% of our body mass, and consumes 20% of our calories.

It's all about metabolic costs, as the psychologist would say, we're trying to preserve mental energy, and not use up more than we have to because, you know, if the brain suddenly took 100% of our calories, well, then we can't even walk or breathe, or do anything else. So we're awfully determined to try to keep it to 20.

Dr. Lisa: Yeah, so kind of shredding things that the brain doesn't perceive as being significant, even if it was highly significant to another person. And I think, you know, going back to one of the first things that you said is that we're all kind of stuck in our silos of, you know, being very aware of how we, well sometimes, you know, we're, we're caught up in our own inner experience and that if when you said to your friend, “Hey, that hurt my feelings.”

Now, like, “What are you talking about?” Like, they just experienced it so differently, it's very difficult to have that empathy for the validity of somebody else's experience when it is so different from how you experienced the same situation.

Dan Hill: It's one thing with friends it's another thing I mean, I can think of at least one instance where it was a boss. And now you got power dynamics in there because you know, one needs the job, and they're in charge of your career. And you really can't push very far there at all. And yet, you know, just like in a romantic situation or with one's parents or children you know, these are real stakes. These are serious stakes and yet you're kind of on this uneven and very flawed playing field you know, and the balls not rolling evenly.

Self- Awareness and Understanding Others

Dr. Lisa: Yeah. Well and that's a such a good reminder right there because I know that I'm so like in my practice we really have two specialties. We do Like couples counseling, relational coaching kinds of things, and then it's and it seems like it would be different, but it's really not the other sort of post of our practice is around career development and professional growth.

I think that the link there is really in emotional intelligence and being able to understand yourself and manage relationships in both of those domains. But because of that, I know that we have a lot of people who may be listening to this podcast, who are in leadership positions, and who are very interested to develop their skills as a leader. 

I'm just so glad that we're talking about this for their benefit, because what you're suggesting is that someone who is in a leadership position needs to become extremely careful to make sure that they are accurately reading the people that work for them or that they work with, because due to that power dynamic, the person in those sort of, you know, perhaps the employee position, may not feel able or even be able to bring up their feelings. 

Dan Hill: And that's in a particular relationship, even in general, I mean, most statistics would suggest that no more than 10 to 20% of employees in a company feel like they can speak truth to power, or be very candid or transparent. And to go back to your example.

I mentioned my father was an executive, but I was a Director- Executive Communications for a Fortune 200 company, which meant that I was helping him prepare for his speeches, whether it was to shareholders, to employees, to the press, potentially, to nonprofit groups. I've done executive coaching, using facial coding and EQ for those same purposes. So yeah, that's another situation where the stakes are high. Because you know, these can be large audiences. There's moneyed interests involved here. Do you predict the stock price and you handle the press conference well, when there's a crisis or a scandal, some people do that well, I'd say a lot, don't do it terribly well. Because, you know, executives are used to being in charge and power. 

One of the things that they can default to is anger, because now you're challenging my control, because I'm on the hot seat. And you're asking me to make an apology. I mean, the analogy I often make is, at least if you're like me, it's so much harder to back the car up than it is to go forward. I'm always afraid when I'm backing up that I'm going to hear that terrible crunch, where I hit the back bumper or worse of another car going forward. I don't, you know, it's the other driver’s mess. I don't really expect I'm going to cause a fender bender. You know, I can see more clearly that way.

Then, the combination of the rearview mirror and trying to turn around and look over my shoulder, which always leaves me feeling like, God, there must be a blind spot there somewhere. Some sliver of my vision field that I'm missing and haven't helped me if you know, it goes wrong.

Dr. Lisa: Yeah, yeah. So you're saying to use this self-awareness and understanding of others to try to prevent problems as opposed to going back and then trying to fix them?

Dan Hill: Well, I'll give you an example. So we were talking about disgust and the poisoned waterhole earlier. It has a sister emotion or a male brother emotion whatever you want to say here. It would be contempt. Because, you know, it's also an aversive kind of backing off emotion in some ways. But contempt is really complicated because it's a smirk at the corner of the mouth. When we say Mona Lisa smile, she actually also smirks, although there's even more there than just the smirk. But there's a vast difference between a smirk and a smile.

In business, I sometimes say its profitability is the definition of that gap. Because contempt, a smirk means I don't trust you. I don't respect you. And it applies to both aspects of your practice, by the way, because, as you would know, with Dr. Gottman, John Gottman at the Love Lab of the University of Washington, Seattle, with 30 minutes of facial coding and 90% accuracy rate, if the couple will stay married.

Contempt is the most reliable indicator it will fail. But I also call it the, not just the emotion of divorce, but also of bankruptcy. Because now you have caused the target market not to trust you. And if trust is the emotion of business, I'm now in the wrong place. Because you know, I'm backing off from you, and I don't trust you, and I don't respect you. And therefore anything you say to me might seem like it's a lie. And you've created, you know, real problems.

I was once doing some executive coaching for a CEO and in the annual employee meetings, he was pretty given to contempt. But I'd said, you know, if you're trying to solicit their input, and feel like you're together with them, and that's what you're trying to convey, then contempt makes it feel like you're above them and removed from them. And it's kind of contrary to your goals. And that led to a really good conversation, it turns out, because he was a good person, and actually a psychology major as an undergraduate.

He appreciated the power of psychology and said, “No, it's not that at all. In fact, I do respect them. It's that I'm uncomfortable sometimes in the trappings of being a CEO. Sometimes I feel like I have to say things, feel things, to the shareholders, to the press.” He said, “I know the story's more complicated. We're not always without our blemishes.

Obviously, we're fallible like anyone else. And yet, I'm kind of told this line that I'm supposed to walk, and the things I'm supposed to say.” So he said, “to be really honest with you, Dan, I feel at times a little bit of contempt for myself, because I feel like I'm playing a role. And I'm not authentic.” And I said, “you know, if you told your employees that they would, they would understand you better, relate to you better.

It really be that kind of shining moment of truth that could really make them root for you as a leader.” And as you know, we met at a couple other occasions afterwards, down the road where he had got into some public speaking, and he did shift. And I'm not saying this, because I'm trying to Frankenstein people into someone they aren't or weren't or don't want to be. But I think it really actually reflected who he genuinely was. But he felt that trapped in a role.

Dr. Lisa: Well, how wonderful though, that you were able to kind of like see that in him and get him to talk about it in an authentic way with you and to be able to provide coaching. I'm thinking of the work of Brene Brown right now, like the power of vulnerability. 

Dan Hill: Oh, absolutely.

Dr. Lisa: Yeah, to be able to say, I'm not comfortable with this, because I think so often, you know, we feel like we need to, like a project this image that we have it all together. But you're saying and what your research, it sounds like that it sort of seeps through anyway, even if you're trying to, like maintain this facade. And that, and that the real way of creating those connections is to just be honest, well, I also heard you say that sometimes being direct is not always the best course of action

Dan Hill: Well, in this case, I try to reach my audience and the way I really framed it initially, because I didn't know what reception I would get was to say, you know, I think these are your goals, because I said, I've been a Director of Executive Communications. And I know, this is what you'd be trying to achieve, is to motivate, galvanize, engage your employees, so they, you have more productivity, that's the business goal. I said, so the business goal is being harmed by the communications goal. And even not the words, but the nonverbals. So really, I just laid out that contradiction first.

I kind of sat back in the woods and waited to see, you know, how the bear responded when they found the meat, you know, and the campsite. And, you know, all respect to him. He took it on. He said, yeah, that is a problem, that he admitted what he admitted to me, which is, you know, allowing for vulnerability, wanting authenticity, revealing what his value system was, he didn't have to do that for me. I, you know, I'm just a consultant, and not his wife. I'm not on the board of directors, he didn't have to do those things.

But he did do them. And it allowed him to grow, in my opinion, and the results we saw, and it's a real nice success story, without ever, you know, exactly putting him under the gun. I mean, I know the person who was his chief of staff was like, all nervous, you know, what are you going to tell him? You know, what did you see?

They were on pins and needles and I said, “I'm a good diplomat, you know, I'm a constructive person here. I'm not out to flame anybody diss anybody, destroy anybody's ego or career. That's not what this is about. So if you'll allow me the latitude, I need to do my work. I think I can ensure that you know, I will take it forward to the extent that, you know, the CEO is willing to take it forward. But I won't impinge.”

Dr. Lisa: Wow, yeah, that masterfully so I'm thinking of like the Montessori kind of philosophy right now like you creating a prepared environment and then it allows the student or the participant to engage and clearly this person was motivated toward growth and took the opportunity that you provided, but how lovely it must have felt good for you.

Dan Hill: It certainly did. I mean, I'm still here to talk about it today. So it was years ago, but it stuck with me. And I was really happy for the occasion. And you know, and then you just have to accept that. Sometimes it may not work that way. I mean, you know, I'm not the biggest baseball fan in the world, and I know the World Series is starting.

The truth of the matter is, you know, a great hitter, maybe gets the 300, and very few do, that means they're not getting to first base or beyond most times. So you just don't, you don't make a hit every time. And you do have to live with that. That's part of emotional intelligence actually, is not beating yourself or the other party up. Or the fact that not every time is, is that kind of success story, it just, sometimes it is what it is for now. It doesn’t mean it couldn't change later, they may even sleep on it, and come back. But you can't assume that everything's going to suddenly make the doors swing open, and the world looks different. It just doesn't tend to work that way necessarily.

The Power of Projection

Dr. Lisa: Well, good, good reminders, such interesting stories. And I know, I know, we probably don't have a ton of time left, but I have two other questions for you, if I may. And so one of them — and I hope that this is okay to ask.

As we've been sitting here talking, one of the things that I have been thinking about in that, you know, the facial decoding and reading other people is also the power of projection, and, how you are what you've observed about that, even potentially, in our research, and so I'm sure that you understand this well, but for the benefit of our listeners, so that the idea of of projection is that, particularly when it comes to how we interpret other humans is largely based on many of our early life experiences, attachment styles, and back in the day.

Like Sigmund Freud, and those guys would practice actually a form of therapy called psychoanalysis where the therapist was a blank canvas, they did not offer thoughts or, you know, they would just be that person sitting behind you scribbling notes in the chair and and that the person in therapy would sort of free associate for an hour, five days a week, and in doing so, would start to project all of these ideas and interpretations and personalities and thoughts and feelings on their therapist like so they would imagine that the therapist was angry with them, or hostile to them or in love with them. I mean, like could be all kinds of things. 

But the idea of projection is also very real, that we tend to see in other people many times what we do experience in ourselves. And I'm curious what your research has uncovered about the interplay there, or how to even like, manage some of that. Does that make sense? 

Dan Hill: Sure. Well, I think the way I approach that, at least, is kind of two levels. One is I'm in the moment, and am I projecting assumptions about why they're behaving this way? Why they thought this, why they feel that and I try to be really gingerly about that, because you don't know.

It is a wonderful comment from Bekenstein, no, it’s Kierkegaard. Kierkegaard said, “Out of the twisted timber of humanity, no straight thing was ever made.”

Dr. Lisa: No what was ever made?

Dan Hill: No straight thing was ever made. There's warps in the wood. There are knots. You just, you know, and I use that quote, sometimes to just remind myself do not project, do not assume. You know, because you can't know I have some glimmerings of what's their feeling. I can restate the question, go back with a topic. They may feel more than one emotion.

What's the interplay of those emotions? What's the sequence of the emotions even? Do they go from sadness to anger? Do they feel this is a really common one, someone could be afraid, then they get angry because they are uncomfortable being afraid. Or they're a guy and they want to mask the fear with anger? Because they think you know, men don't feel afraid, which of course is absurd. Naturally they do. So yeah, the blend that sequence of emotions, whether it comes back in another situation, so I see a recurring pattern. There's so many things there that I think you are alert to or need to recognize you can't jump in and make the assumptions.

On the other hand, for me, at least, I admit, it's a little tempting, not in the short term, but over time to say, Ah, is that kind of a signature expression of theirs? Because George Orwell, the writer said by the age of 50, a man has the face he deserves. We do have muscle memory. We do have patterns as human beings. We're very habitual creatures after all. And so it can be tempting to think I've got to make it really simple. I've got a hothead, they're rarely given to anger, I have a sad sack and they struggle with sadness.

Whatever the case may be, I've got a nervous Nellie, they're always afraid. But those are stereotypes, of course. And it's very unlikely that they fit the one budge bucket. And then the question is, if that is true, you know, what cost? You know, is it me? Is it a boss? Is that a primary relationship, including from earlier in their life? Yeah, you'd hope that it creates empathy, and the curiosity to understand the person as opposed to a judgment and potentially put down or a verdict.

I think I do well, in terms of trying to stay away from the put down. But it is tempting for me as an analyst, to just try to see if I think I can get there and unlock the clue on somebody. And so yeah, I don't want to say it's a parlor game or something. But when I watch people on TV being interviewed, having been on national TV myself, do I get tempted to try to kind of figure out this person, it's like, a 60 minutes episode, I got 20 minutes with them. Yeah, that's enough time, they're like, Oh, let's see if I can, you know, come away with a real sense of who this person is. So you know, that's fun. But you still have to be aware of the stakes and the risk availability.

Self-Awareness and Emotional Intelligence

Dr. Lisa: Yeah, well, and you're so clearly like approaching this with a, like scientists mind, like, of I have a hypothesis, but I don't want to assume and I think I'm also reading through the lines here that your own self-awareness of those habitual patterns, because I'm just thinking to myself, like, over the years, one of the things that I have learned about myself, is it because it can be very tempting to like do mind-reading, and particularly in relationships, you know, people can run into trouble when they're like, I know how you feel.

What we're talking about is, you know, taking a more scientific approach, and really like looking at people's faces and trying to read their emotions to get that accurate information. But like, one of the things that I've learned is that, you know, it's easy for me to assume that people are upset with me, somebody is mad at me, or doesn't think well of me. Not to blame parents, but me, I had a kind of a critical dad. And so that was often true in childhood.

So now I sort of even have to like talk through that, like, you don't know that, you know, and just kind of like back away from that idea. But, I think, I think that self-awareness, just even just knowing that you have a tendency to make, like kind of key assumptions, could be helpful in staying in that reality-based place that you're talking about is like the taking more scientific approach of uncoding people's faces and understanding them.

Dan Hill: Yeah. Well, I think I can relate to what you just said. I think my father is a very smart and honorable person. 

Dr. Lisa: Yes. I love my dad. 

Dan Hill: Yeah. But in, in my case, I would say my dad was, could be given to a little bit of condescension, since he was smart and industrious. And so I'm particularly adept at picking up smirks and you're sensitive to them. And who's to say, you know, I don't know myself, but who's to say that the nine books that I've fathered, and all this work that I've done is in some way to try to gain the respect I don’t get in childhood easily. It could be, you know, yeah, I couldn't prove it in a court of law. But, you know, if I was on trial, I would have to confess that there was a distinct possibility that that's at least a part of the explanation

Dr. Lisa:  Was your dad, the Norwegian one? 

Dan Hill: Yes. 

Dr. Lisa:  Okay. My dad, Belgian. I'm a first-generation Belgian American, and I think there is something to that, Dan, I really do. Yeah, I really do. Well, then, so the other question that I had for you. So there's one side of this, I'm imagining, which is really learning how to understand what other people are showing through their faces.

I'm so curious to know about the other side, because I would imagine that people might want to use this knowledge to manage their own facial expressions in such a way that they are being careful about what they're kind of communicating to others. I'm curious to know if and maybe we could talk about your clients but I'm also curious about you. Have you noticed yourself kind of consciously shifting what you are doing with your face when you're talking to people?

Dan Hill: The answer is absolutely no, because I decided almost immediately once I got into this that I was not going to go back and look at my videotape, my TV appearances from my speech. at conferences, I didn't want to put myself in a fishbowl.

I wanted to highlight authenticity. The reason I became a facial coder is because I liked it is that an objective tool, or at least I can say quasi-objective, since there's probably nothing that's truly, utterly objective in the world. But to try to faithfully use the tool with the researcher, Dr. Ekman to try to get a lens on what's happening, it could be to make companies more efficient. But honestly, my interest in business had almost entirely to do now with, you know, bottom-line profitability. I do, like I do like to have, you know, efforts that are fruitful, as opposed to stupid and wasteful.

I was interested in restoring humanity to business, and getting recognized that whether it's your customers or your employees, your colleagues, that why don't you treat them better. I mean, I've been to enough office politics, you know, it's probably why I wrote the “Blah, Blah, Blah” book, like, I'm thinking of office, politics, and bullies, and all those head games that go on. But I know I never wanted to look at myself, but I do know, because I just, I can't avoid it sometimes.

I gave a speech once where it was the chairman of Nokia, Nokia kind of imploded. It was the chairman of Nokia and the CFO of Nokia, and then me, three of us on the stage back to back to back 15,000 People in the hall in Barcelona. The screens behind me were like I was born out with a YouTube concert. I mean, they were, I think, I'd guess roughly 52 screens, each of them 50 feet high, and 100 feet wide, behind me. So could I avoid seeing myself? Not so much.

I do know at least one thing, but I don't harbor it or belabor it, I can be given to showing a lot of surprise. And I guess, therefore some fear on my face, because those two emotions are quite similar. And I think there's an explanation for it in part, which is, I wasn't always that aware of human nature growing up.

I was pretty isolated as a boy, in Italy, you know, the boys I did play with were older than me. And so when you got a big age gap, at that point, it's a little difficult. They didn’t definitely want to hang with a younger boy. The one boy who was my age was, you know, not very athletic, and maybe not as lively, even intellectually, so he wasn't a companion, I was seeking out. Especially I spent a lot of time going on long walks along the Italian Riviera, up in the hills in the olive orchards on my own.

I read copiously and read a lot of books as a kid. So I think to this very day, there are times where human nature just shocks me, baffles me, leaves me bewildered because I expect higher standard, I expect more thoughtfulness, more sensitivity, more owning up to something that actually happens. And so I seem to be potentially always in a state of being “Oh, really?”

But at least I guess the upside of that is that also indicates that I'm willing to be very curious, and continue to learn, which is true. So just like every emotion has an upside and a downside. That can be the two coins, or sides of the coin in this case. So I know that much about myself. I do think that in the progress of understanding emotions, I probably made by and large and adjustment to being more calm.

When you run a company as I have, it's a lot of stress. And you either buckle under it, or you learn to cope with it better. And I think I got, yeah, I'm not perfect, but I think my ability to cope with snafus and stress and things that come up is vastly improved. And I think one of the motivations I have to be a tennis player, and I'm almost exactly at this very close within half a year of being the same age as John McEnroe.

We're both lefties. Now am I as good as John, not even close. But I did watch John's career and at some point, I started feeling embarrassed for John because he was a great champion. But he was out of control. He got tossed from tournaments, he got fined, he undercut himself. He's a great commentator now for the US Open. I mean, he just, you know, really cuts through and has some insightful things. And he really knows the game and you never know he's going to quite say. So it's really exciting to listen to him.

But there was a point in his career. I was like, No, John, you know, you're maybe when you're 23 and you haven't matured. I can cut you some slack. But now you're a 32-year-old player. And you're still getting into these kinds of shenanigans. Yeah, it's wrong. It's embarrassing.

Dr. Lisa:  Just for the benefit of some of our some of our younger listeners. So John McEnroe was a very famous tennis player back in the day who was legendary for like freaking out on the tennis court like, straight up tantrums, like throwing his racket, like stomping off, like all kinds of things.

Dan Hill: Once in the tournament in Sweden in a year where he went like, I think at three and four, he lost four matches in the entire year. In a match that I think he went on to lose, maybe didn't, but anyway went berserk yelling at the ref and everybody else, he whacked a tennis ball at one point into the stands and barely avoided hitting, I think it was the king of Sweden, in the face, with the tennis ball. So he's the number one player in the world for several years, you know, a legend in the sport. Did he reach his full potential? I don't think he did.

Dr. Lisa:  Yeah. Well, and so there's certainly a benefit to being able to control your own emotions. But I also just, I want to recognize what you said. Because when I asked you, you know, if you've used this information to kind of, I mean, I can't, this is a terrible word, but it's the right word to almost like, manipulate how other people see you, I heard you say that you made deliberately a conscious choice to use these superpowers, so to speak, for the purpose of good and just like sitting with you and talking with you, Dan, you seem just like a very genuine, ethical, like, just good.

I don't know that you and we don't know each other that well. But that's the energy that you give. And I'm just, I'm so glad that you are sort of the steward of this information, these things that you've learned about it? Because I would imagine as you're teaching them to others, it's for the purpose of helping them be more effective and more empathetic in relationships, as opposed to using the information.

Dan Hill: Yeah, be that's yeah, that's all true. And if I just close my eyes for a moment, there's we're talking, which is a sign of sadness, because, there are, of course, people who use it for other reasons. Just to pick up on one, the Chinese government, there's a very large company. All the companies in Silicon Valley are basically at work automating facial coding, they're not very accurate so far, but they're at work doing this.

But so true for a Chinese company, worth billions tied into the Chinese government and using this to monitor the Uighurs. Rather, it's how you say it, the Uighurs in northwest China, who are Muslim. So it's being used as a tool of oppression in that case, because it's monitoring their emotions and behavior and trying to indoctrinate them. So this can have very large stakes. But yes, I am trying to be benign, beneficent, positive, ethical, and my use of the tool, whether involves myself or others. That's, you know, that's my purpose. But I'm aware that it could be used for other reasons.

EQ: Emotional Quotient

Dr. Lisa: Yeah, well, but that I mean, my takeaway is just how much good it can do to to be more aware of the needs and rights and feelings of the people around you, so that you can have closer and more connected relationships with them. And really, like more emotional intimacy is like my big takeaway is that when you become good at understanding how other people are feeling, by that you can open the door for those really emotionally intimate moments like the ones that you discussed, you know, with, with your coaching clients and other situations.

Dan Hill: Yeah, I mean, it's all about EQ. And I wrote the book, you know, “Famous Faces Decoded.” I was lucky that I talked to him about an endorsement from John Mayer, who's one of the three founders of EQ movement. The other two are both at Yale University, and he's up in New Hampshire. And he pointed out gives you probably there's a lot of inflated claims as to what EQ could do for you, he said, but it's a very solid like 6% advantage.

I went well, because I know being a tennis player, and having been on Tennis Channel twice with Mary Carillo, interviewing me that the greatest players in the world are Roger Federer, or Serena Williams, on average, even when they're number one in the world, they were in 53% of their points, on average. That's it. So the margin to winning you lose, even when you're the very best in the world is not very large. So 6% advantage, you might go. That's not much. That's a lot. That's an awful lot. And it's the separation between EQ and IQ. IQ is relatively fixed. That's my understanding of it. EQ isn't fixed. It can grow, it can embellish. And they should work together as opposed to just EQ being silent now give you maybe one last instance here as we're wrapping up.

So I'm at Rutgers. I'm getting my PhD, and I'm going to be teaching courses now in my case. I'd already taught both at Brown University Of course, and for two years full time at a state university before I came back for the PhD so I was versed as a teacher but my fellow classmates were not. The truth of matters, the students at, you know, even at Rutgers, they pay a good amount of money for the tuition. The chorus is the time and the money, and yet, you're gonna put me in a classroom. And maybe I know the content, and maybe I got the IQ part down.

But do I know how to teach? Do I know how to interact with the students? There wasn't one second that I can think of that we spent on EQ skills, even though that particular course was supposed to be a training course, to prepare us to be, you know, in the classroom, as teachers. It's kind of absurd. And if you look at where the economy is headed, skill sets will evaporate.

Technology is such that, you know, things get overturned immediately. So I know your podcast, one of the words in the title, and we didn't talk nearly enough about love, and relationships. But if you want to just end it for a moment on success, success is going to depend a lot on soft skills going forward. Yeah, I think your ethics, your flexibility, agility, you know, all those things that get poo pooed sometimes, because those are permanent, and they can be built on and your so-called hard skills, those are actually the soft ones.

They may be the erased skills, the invisible skills, the obsolete skills. So what was wrong about how we got prepared for the classroom at Rutgers is a problem that all sorts of classrooms are making, and all sorts of companies are making universities, colleges, businesses, organizations in general, should never underestimate the importance of EQ.

Dr. Lisa: Yeah, what a powerful message that culturally, we've been kind of over-prioritizing intellectual informational IQ type of knowledge. And what I'm hearing you say, is that the robots are coming for us all and all of the informational things, that's the part that we like, can't come things change so fast. But the soft skills, the compassion, emotional intelligence, flexibility, those are the things that are going to endure. And so that to your point, that it's really worth if you're going to invest in anything to be successful in, professionally and relationally, it's to really develop your skills in that area, because that's what matters.

Dan Hill: Yeah, I mean, if he just follows the progression, I mean, yeah, machinery, you know, started to step in and take over and do as well, what our backs could do, and our arms and our legs, lifting and making things work. And now we work in conjunction with them, but they do the bulk of it. The same thing is going to happen with the IQ side, we can supplement the robots, we can fill in, collaborate, but the robots are going to be better at some point, maybe even now, at times in that area.

Probably the one thing we can hold on to best actually is our hearts and our creativity and ingenuity, and ability to collaborate. And that's why this is also important. And facial coding can help you because it's right in the moment. It's what's happening. And you can pivot it and respond and utilize it. And that’s the opportunity. I think it's a real sweet spot where people could be and believe me the same they can help in your personal relationships, too. So anyway, we'll leave it at that.

Dr. Lisa:  Oh, what a beautiful idea for us to glide to a halt. And, and a beautiful segue for me to remind everybody where they can find your books, if they like me are going to be. I, as soon as we hang up, I'm going to be getting all of these books that you mentioned from Amazon, because I really want to learn about this. But the one is “Famous Faces Decoded” to learn how to understand facial expressions, and another, what the most recent book is “Blah, Blah, Blah: A Snarky Guide to Office Lingo.” 

If you want to get a handle on how to manage some office politics, and I mean, again, you've written nine books and so there's all kinds of information and guidance that you offer. But you can find all of it on Dan's website, which is sensorylogic.com Access to his books and you have a podcast as well.

Dan Hill: I do. It's called Dan Hill’s EQ Spotlight. It's on the New Books Network. It's the largest book review site in the world gets about 1,000,007 downloads a month, not just me, but for everybody who's on it, and set up by a former Harvard Russian studies professor who is best I understand it had tenure, but walked away because he didn't think it was interesting enough anymore.

He was going through the motions too much and wanted a different way to bring knowledge to people in the world. So you can check that out of the new books network, Dan Hill's EQ spotlight, and you're right there are the books the ones you've already mentioned, other business books, and even a book called Art, a book on democracy and political leaders getting all the US presidents that I've facially coded. So I can't say I've covered everything under the waterfront but I hit a number of topics over time.

Dr. Lisa: Definitely an authority. But thank you so much for just coming and, and sharing your wisdom with us today. This has been a fascinating conversation. I really enjoyed speaking with you. So thank you for doing this with me. 

Dan Hill: Absolutely, thanks for the good conversation.

[Outro song: Nothing to Hide by Allah-Las]


Emotional Flooding

Emotional Flooding

Emotional Flooding

The Love, Happiness & Success Podcast with Dr. Lisa Marie Bobby

Music Credits: “Urgent Blowout” by Brandy

Emotional Flooding

Emotional flooding is impacting communication in your relationships — whether or not you’re consciously aware of it. Have you ever wondered why you lose it sometimes, and say things you regret later? Or why you get to a certain point with people where you just cannot talk anymore, and shut down or withdraw? These are both examples of emotional flooding: Lashing out and shutting down are two sides of the same coin. 

Flooding Psychology

Anytime we tangle with someone, we become physiologically elevated. Whether or not you’re aware of it, your body is dumping stress hormones out into your bloodstream that increase your heart rate, narrow your perspective, and energize your body to effectively fight, flee, or freeze. 

This biologically-based, completely normal reaction does strange things to your brain: It makes the “human” part stop working very well. Your compassionate, self-aware, rational, and well-spoken self gets hijacked by your entirely emotional mid-brain. That part of you gives no craps about consequences, is not particularly rational or articulate, and is here to win or die trying.

Emotional Flooding in Relationships

If you’re in a knife fight, that’s a good thing. But if it’s happening when you and your partner are trying to decide between pizza or burritos… that’s not going to bode well for your relationship. Unless! Unless you’re aware that emotional flooding is happening inside you (or your partner), and you know how to effectively manage it so that it doesn’t damage your relationship.

Everyone gets flooded emotionally, and that’s okay. The trick is to recognize when it’s happening and help everybody calm back down before things get nasty. How? That, my friend, is what we’re talking about on today’s episode of the Love, Happiness and Success Podcast.

With me is my dear friend and colleague, Lisa Jordan. Lisa is a therapist and a level two Gottman-certified marriage counselor at Growing Self. Listen to this episode to hear her insights about flooding psychology. She delves into what it means to be emotionally flooded and how it can impact relationships and discusses different manifestations of emotional flooding to help you see it coming. Her advice in keeping our emotions from overflowing will be helpful for every couple out there, and I hope you listen!

Listen to “Emotional Flooding” To…

  • Learn what emotional flooding is about.
  • Recognize when you're becoming emotionally flooded.
  • Find out the science behind being emotionally overwhelmed.
  • Understand the secret gift behind the “perpetual problems” in most relationships.
  • Discover ways of becoming emotionally healthy with your partner.
  • Realize the importance of self-compassion and emotional safety in a relationship.
  • Challenge yourself in creating a healthy space for yourself and your partner.

You can listen to this podcast episode on Spotify, on Apple Podcasts (don’t forget to subscribe!), or right here on the page. If you’re more of a reader, show notes and a full transcript are below. For more on the subject, be sure to check out this article about emotional flooding from Lisa!

Thanks for joining us today, 

Dr. Lisa Marie Bobby

Emotional Flooding

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Emotional Flooding: Episode Highlights

Emotional Flooding – Defined

Many do not realize that they are emotionally flooded. When people get involved in a conflict, each escalation contributes to a state of fight, flight, or freeze. Emotional flooding is a mix of the biology and chemistry happening in the brain when stress transitions into conflict. It is a physiological activation that occurs in a fight. It escalates rapidly, which disables you from thinking rationally and communicating with your partner.

Emotional flooding can make small things feel so big. We tend to say and do things haphazardly when in a state of overwhelm. Words can become like knives thrown to assert dominance in an argument. The sad thing about this is that we may not even remember why there was a conflict in the first place. We continue to fight since we feel threatened by our partner. However, as everything intensifies, we don't notice the rift that slowly develops in the relationship. Over time, being in constant emotional flood leads to irreparable damage to trust and emotional safety. Emotional flooding can cause relationships to seriously go downhill.

Draining The Emotional Flood

When two people in a conflict are both emotionally flooded, both lose the capacity to back down. The self-awareness to know when you are emotionally flooded will help you get on top of things and understand the situation. Recognizing emotional flooding can even help couples recover faster from the aftermath of the conflict. Additionally, having the heart to apologize is also key to keeping a long-standing, healthy relationship.

Taking breaks is essential for de-escalating emotions. Physical checks (e.g., heart pounding, shortness of breath, rising blood pressure) can help you to recognize if it's a good time to rest and drain the flood. Taking a break is not just time off. It's “bringing yourself back to a place of calm.”

Instead of being busy planning on your rebuttal, take the time to listen to your partner. Think first: “Is there anything that you can acknowledge for your partner that they have a legitimate point about?”

Spending your time listening, focusing, and being with them is a way to both stop and even prevent both of you from becoming emotionally overwhelmed.

Fight or Flight Response In Marriage

Our limbic system has been with us for millions of years. It has accompanied us as an adaptive tool responsible for the fight or flight response: We needed it to survive. But now, in modern times, we rarely have situations that require us to fight or flee. The brain, however, still makes use of our survival instincts. The rational part of the brain can still go offline, leaving us overwhelmed. The brain translates the things our partner says or does as something dangerous, which shuts down our rationality and leads to emotional flooding.

Impacts Of Emotional Flooding

In Lisa’s marriage counseling sessions, she’s had numerous couples share their experiences with her – with many of them having stories of emotional flooding. Many of the couples she's worked with had conflicts that lasted days. These continued to a point where they no longer communicated with each other. Lisa shares, “In my experience, when couples are escalated and they're having conflict, they may be yelling, [and] they may be saying hurtful things. They move away from each other. And both feel abandoned, but maybe for different reasons.”Couples find it difficult to finish arguments because there’s not enough safety for them to stay. However, it is vital in a relationship to address conflicts right away. These moments are when self-awareness is critical. We should assess if we are becoming overwhelmed and if we need to take a break. But we also need to be responsible enough to come back to an argument – all calm and collected. Leaving a conflict hanging can make your partner feel abandoned and invalidated.Continuously keeping conflicts unresolved may also make them think that their partner can't or won't meet their expectations and needs.

The Perpetual Problem

Even great relationships have problems and conflicts. It’s all about the attitude, trust, and commitment to the relationship that make it work. Younger couples may attach themselves to a fairytale version of what a relationship is. And experiencing it, with all its realities, can make them feel disappointed. They start losing confidence as conflicts arise, which can easily lead to being emotionally flooded.

However, disagreements will happen in a relationship — it's normal. Lisa even goes on to say that “69% of our disagreements are perpetual”. It can be lifestyle issues like one of you being a messy person while the other one is a neat person. Since things like this are hard to change, we’ll just have to be accepting.

Lisa advises, “If we know that the two-thirds of what we go through in life are the problems of just being in relation with other people, we might as well focus our attention on that 1/3 of problems that are actually solvable. Creating some space around the rest of the stuff, making it more workable, or negotiating how we want to deal with things.”

Build Up Your Relationship With Yourself

One of the most significant steps in having a healthy marriage is to have a healthy relationship with yourself. By being kind to yourself and developing that self-compassion, you can create a kind of emotional safety inside of you. When you feel emotionally safe by yourself, you become less reactive and more understanding. You become a person who can transmit emotional safety and compassion to your partner as well.

Resources: Emotional Flooding

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[Intro Song: Urgent Blowout by Brandy]

Dr. Lisa Marie Bobby: Today, we're talking about a very important concept when it comes to relationships. But one that is not well understood by many people. That is emotional flooding and what it does to us. I tell you what, when I have worked with couples in counseling, who really get what emotional flooding is and the impact that can have on communication, so many things changed for them. This is a very important thing to understand, and that is what we're doing on today's episode of the podcast. 

I am so pleased to be talking today with my colleague, Lisa Jordan. Lisa is a couple's counselor on our team, who has a lot of training in this area. She has a ton of expertise in helping couples identify different areas of communication that are problematic and improving them, and in particular, around emotional flooding. I'm so excited to talk with her about this today and to get her to share her great advice with you. Lisa, thank you.

Lisa Jordan: Oh, thank you so much for inviting me. It's a pleasure to be here.

How Hidden Emotional Flooding Is

Dr. Lisa: Yeah. Well, I really wanted to talk with you about this. Because lately, I have been doing episodes on these. I almost think of them as like hidden rocks or obstacles. Have you ever had that experience like you're in a stream or something, and there's this stone that you don't see and that's the one that you slip on or that you bump your shin on? There are these things that happen in relationships that are kind of like that. There are these things that you don't see coming. 

I think a lot of people don't understand in the moment what is happening and the major significance of these things. Recently, I recorded an episode around invalidation and how very easy it is to respond to your partner in a way that makes them feel really bad. You don't mean to, and it can really damage trust and emotional safety over time. I think that emotional flooding is really one of those. People just don't even know that it's there and it is ruining their relationship nonetheless. 

Lisa Jordan: Yeah, I couldn't agree more. I do think that the emotional flooding, that whole term, and that idea, is something that people wouldn't initially think about. They just consider that they're in conflict. They don't necessarily understand how it's part of the dance that they're doing. Each person is doing something that pushes it further and further along until all of a sudden, it's something that it wasn't in the beginning.

Dr. Lisa: Yeah. Chairs are getting thrown out, people are screeching off in their cars very dramatically. I know. All kinds of different places. 

What Emotional Flooding Is

Dr. Lisa: To orient our listeners, because emotional flooding, I think, it is such a weird and in some ways, clinical term, emotional flooding. Let's just start with the basics. What does emotional flooding mean? What is emotional flooding?

Lisa Jordan: When I talk about emotional flooding, what I mean is that when people are engaged in something that will eventually be conflictual, it starts at a point where the emotions are not particularly involved. With each escalation, blood pressure’s going up; the heart starts pounding. That escalated state where we move into that fight, flight, or freeze, creates something that's very different. 

Whenever I'm working with a couple and they say, “We got to this place where some very mean things were said, and our feelings got hurt,” I know that we're talking about emotional flooding. Because when you're not in that state, you're not even in a position to be saying and doing the things that ultimately happen when you're elevated like that. Emotional flooding is when you think about the biology and the chemistry. It's where all that science comes in. 

Most people have heard of fight, flight. Everyone is a little bit stressed right now. So I think we're all living from time to time in fight, flight, freeze. But that's where the emotional flooding comes from. If you never are able to discharge that excess stress, and then, you move into something that's conflict with your partner, it escalates very quickly so that you're no longer using the rational, more well-thought-out part of your brain and thinking about the things that you and I are always trying to teach in couples communication, which is to talk to each other with kindness and respect.

“Talk to me as though I love you, and you love me.” Those kinds of qualities have gone completely out the door. Emotional flooding is when that is gone and you don't even know who you are fighting with in that moment. It's not the same loving person that you knew when things were feeling calm.

The Importance of Self-Awareness When Being Flooded

Dr. Lisa: Oh, my God. Yeah. Can everybody relate to this? I can relate to this. I've had that experience. What you're describing is this physiological activation that happens to us in conflict. It's this fight or flight thing. Our rational, thinking brains just go out the window and we can say and do things that are shocking, even to us. 

Lisa Jordan: Yes. I think everyone has been there. Everyone has gone there. I consider in my 30-year marriage that I have a nice, good relationship. We rarely go there. Of course, we've gone there. That's why I know what it feels like to be emotionally flooded, like sitting in that moment where you're just sure that your partner is doing something that's just making it worse and worse and worse. 

If you could take away that, what's called the sympathetic nervous system, right, the one that's escalating. If you could calm that down, you would be able to let in some other possibilities, which is, “Maybe they're really not trying to do this. Maybe I'm actually not hearing this correctly. Maybe I'm not understanding well what's going on.” But when two people are emotionally flooded, neither one has the capacity to back down. That's why it's so important to become self-aware if you are emotionally flooded. Because if one or the other partner isn't getting on top of that, nobody's going to be the wise voice to bring you back down again. 

Dr. Lisa: Yeah, and it's so hard to do. Let's just get real for a second. We are both marriage counselors. We have both been married for a long time, overall, good relationships. Matt and I have done so much work over the years, and it's been very positive. But I will still, from time to time, have these moments where I just lose it. There's this other part of my brain like, “I'm a marriage counselor. I know all of these things.” 

There's a little part of my brain that’s like, “Don't say that. Don't do that. You're doing it.” But even in those moments, even though I have all of this information, there's this other part of your mind that is just like, “Yes, I don't care and I'm mad right now. I'm going to tell you all about it. I'm going to be mean and say all these things.” It's like, you can't help yourself. Yeah, no, it really is.

Lisa Jordan: I think it's actually a good thing because when it happens, I recognize in myself how easy it is to go there if just a couple things aren't going well. We're all that close. Maybe you and I, maybe we recover a teeny bit faster just because we're recognizing it. I don't know. But we can go there just as much as anybody, and I think it's just about having those tools. 

I will say that that optimism, that confidence that comes from long-term relationships is “Wow, we have been through this and we've weathered this, so this is very familiar. Then, we can laugh about it.” I think also having that really strong muscle to apologize. I can apologize a lot better now than I could when I was married for a year or two, and I was sure that I was right about everything. The longer I stay married, the less right I am about everything, which has been really healthy. 

Dr. Lisa: I really love it.

Lisa Jordan: To be less certain about your rightness and things is tremendously healing in a relationship.

Changes in the Brain During Mental Flooding, When Your Mind is Overwhelmed

Dr. Lisa: I couldn't agree more. I think of it as healthy humility, and I can so relate. I agree. I think I'm much better than I used to be, too. I think that self-awareness that you're describing and understanding when you are starting to get elevated is hugely helpful. I do want to talk about those strategies because I don't want to leave people with this idea that this is going to happen no matter what. It really does get better. But it's so easy, so easy to fall into. 

Going back to one of your points, because I think this is important to talk about more, is what actually changes in our brains and in our internal process. I remember once being at a training… Did I ever tell you that Matt and I, for a while, were foster parents? Did I ever tell you that? Yeah, we did it. We did it for a few years. It was an incredible experience. I remember being at this one training, which was so good, where the trainers were explaining these concepts. 

I, having been to counseling school, had learned about it in a different way. But they talked about this in such an, I think, accessible way because they were trying to educate foster parents about what happens, particularly with traumatized children who can really have big responses. I know that this is audio, but right now, I am holding up my closed fist. If you can imagine my fingers are facing Lisa, and my thumb is closed in my hand. 

What they talked about is that our lids get flipped. I just lifted up my fingers. What they were trying to illustrate is that there's actually this part of your brain, I believe, it is the amygdala. Fact check me on that. When we become in this super fight or flight space, the amygdala becomes where you're operating from, which is the seat of emotion. 

This other part of your brain, the neocortex, which is usually the part of you that is in control, it is the part of us that thinks rationally. It is the part of us that processes language. It is the part of us that is the most human part of us in some ways. It has compassion for other people. That part goes offline. It's like you're totally operating from your lizard brain, basically in that moment, and wanna kill everybody.

Lisa Jordan: That's exactly right. Because we have those different parts, that whole limbic system that's there, the survival piece of us that for millions and millions of years has been there, when we had to flee from the saber-toothed tiger, we needed to have that fight/flight response, or we wouldn't survive. It's adaptive. 

Now, in modern times, we rarely have situations where we have to flee. But our brains are still doing it. They're still going there. As you say, the prefrontal cortex, that part that is developed that is rational, it really goes offline, and we're left with overwhelm. When that flooding happens, our brains are searching for the danger. The danger, unfortunately, gets interpreted as being, sometimes, what my partner is saying, or doing, or not feeling safe in the relationship at that moment. 

Gottman Flooding and Shutting Down When Overwhelmed

Lisa Jordan: I think one thing that I didn't mention about flooding is that it's not always looking like escalating conflict. We have people who dissociate, who become so shut down that they can't speak at all. That also is escalating for the partner who wants to fight more. It's not just that there's escalation and both people are name-calling and becoming hurt, it's that one person is starting to shut down, and the other partner is thinking, “You're doing that on purpose. You're abandoning me.” That is a very triggering thing as well. 

You're right. It's chemistry. It's biology. We've got all this operating at the same time. Based on what one's reaction is, when you go out of that resilient zone, up above it, you may get panic attacks, or anxiety, or extreme anger. If you get bumped out, down the other way, for some people, that looks more like depression, or dissociation, or not really being able to engage at all in conversation. People are shut down in different ways.

Dr. Lisa: That's interesting. I think, if I'm remembering correctly, you would probably have a lot of insight into this because I know that you're a Gottman-certified couples counselor. For our listeners who may not be familiar with their work, the Gottmans have done just an enormous amount of research into relationships and healthy relationships versus the kinds of behaviors or ways of communicating in relationships that are known to create issues

Can you speak a little bit… I believe that they did some research around the impact of emotional flooding in those relationships, and particularly, in the piece of shutting down that some people really, when they start to experience this internal flooding, just stop interacting. Can you talk more about that and what you've seen happen with that and your couples?

Lisa Jordan: Yeah, so it's not unusual that when a client, partner, and a couple is talking about what happens to them when there's a lot of conflict, is that they will say, “I get to the point where I can't talk anymore, and I go away. I don't come back for three, four days.” They're just not speaking to their partner for days. They don't know how to reconnect. They get lost in finding their way back. 

I think what the Gottmans did so well and gave us all these tools to help couples with, is how to find your way back without using the strategy that you have because it's the only one you've got and using something else so that you don't have to suffer. Because the relationships are suffering so much from that kind of shutdown or moving away from each other. 

In my experience, when couples are escalated, and they're having conflict, they may be yelling. They may be saying hurtful things. They move away from each other. Both feel abandoned but maybe for different reasons. One, because there's just not enough safety in the relationship to stay present. They have to check out. The other, because their partner walks out of the room and won't stay to, as they say, finish the argument. But worse, what does that mean to finish the argument? 

The Gottmans talked about having a blood pressure cuff so that you could be tracking your own blood pressure if you became aware of the fact that though that was the way that you became overwhelmed, and we know if your heart rate is going up and your blood pressure is raising and your tone of voice, the volume of your voice is going up, is that you're getting overwhelmed. 

That's for someone who moves in that direction, that kind of fight direction, is to be self-aware, and then, take responsibility for taking a break, or saying like, “Okay, I'm getting overwhelmed. I know this is when we get into some trouble. So I'm going to take an hour off and I will come back to you.” You don't get to just walk away, and then, it's all over. You have to come back at a certain time or else your partner still feels abandoned. But it's then their responsibility to go away and do self-care, self-soothing. 

I know you're talking about tools and tips and what can we help people to do. That's specifically what they need to do is to each take care of themselves in whatever ways are appropriate to help them soothe themselves so that they can come back together when that prefrontal cortex and the cortex is online and functioning, and they're back in what we think of as more of their adult self, the self that loves the partner and wants to make amends and reconnect and create that safety again.

Dr. Lisa: Yeah. Just a quick aside, you've used the word safety a couple of times in this conversation. What I hear when you say that, we're talking about emotional safety right now and the kind of conflict that comes when people are upset with each other that we can all relate to. Physical safety is a different animal, so just wanted to make that super clear. 

Because if you are actually literally unsafe in your relationship, I always advise to go over to a really great website. There's a resource. It's called thehotline.org. All one word, thehotline.org. It's completely free. You can connect with local resources, safe houses, domestic-violence counselors, even in your area. If somebody is actually in danger, please take care of yourself. Lisa and I are talking about that emotional safety, which is very common.

How to Diffuse Physiological Arousal in Emotional Flooding

Dr. Lisa: Just as you're talking, I think so many people can relate to this experience. I think it's so interesting to consider that some people, when emotional flooding happens, they become escalated. They get yell-y. They say mean things, and other people really withdraw into themselves. But what is fascinating is just what you brought up about the Gottmans actually making people wear blood pressure cuffs. 

Because what it implies is that people don't actually recognize how physiologically elevated they are becoming without that data, like, “Oh, my blood pressure is 140 over 90 right now.” Is that what they're doing with that? That the people needed to see that? Because they didn't know it was happening? Tell me more about that.

Lisa Jordan: I think that's a reflection of how we're not as self-aware as we may hope we are. 

Dr. Lisa: How dare you?

Lisa Jordan: It's just that we can get there. We can go there so quickly without self-awareness, and maybe this slows down the process enough that someone is really forced to be conscious of what's happening in their body. So many people are living in their cognitive self, the thinking brain so much of the time that the physiological piece that felt sense being back in your body. We know that for people who've had traumas that they leave their body very quickly, right? So they're out of there very fast. 

I think that the idea of a blood pressure cuff is great. I think just the suggestion of it might be enough for people to check in with themselves. “Is my heart pounding? Is my breathing short? What am I feeling?” To just really check back in with your body. What's happening in your body right now? So that, ideally, people don't have to go out and buy the blood pressure cuff. But it's enough of a suggestion to sort of say, “Hey, we're, where are you at right now, physically?” Because that's gonna have a lot to do with what comes out of your mouth next.

Dr. Lisa: Totally. That is such a great suggestion. When I even reflect back on my evolution over the years, I think that that is the biggest difference compared to when I was probably in my 20s. There would be an external circumstance that would make me feel angry or upset, and then, I would react to it and not have that self-awareness in the middle. Now, as an older person, I think what I can do is say, “I am getting really elevated, and I'm probably not in a good place to have a productive conversation right now.” 

I'm having that internal conversation with myself. I stop trusting the ideas that I'm having. I stop trusting that “Oh, I should say this” like there’s psychological distance. But not with a blood pressure cuff. Maybe I should be like, “What are you doing?” Can I throw the blood pressure cuff at him? If I get..? No, okay.

Lisa Jordan: Instead of the blood pressure cuff, what I think is like a half step in that direction is to start paying attention to what the internal narrative is. As you say, when we tell people to take a break, if you take a break, and you're planning your rebuttal, you're not actually doing any self-soothing. What are you doing? You’re trying to bring yourself back to a place of calm. 

You are committing to your partner, “That's what I'm going to go off and do. I'm going to go watch something funny on YouTube, or I'm going to read a good book. But I am not going to plan my rebuttal for what I say to you.” 

When you're used to having frequent or perpetual disagreements, and we all have them in marriage, you start to become a little bit more wise about not always defending your position because you know what the other person's position is, and you can kind of slow yourself down. I think for younger couples, as they are discovering that they have perpetual problems, they don't know that that's going to stick around. 

They think that they can fight their way through it. Teally, it's to agree that these things are going to be there. We can create a much healthier relationship with those issues. We can do it in a way that's very self-aware. Hopefully, it makes these escalations kind of diminish. That gives people confidence that it won't always be so hard.

Dealing with Perpetual Problems

Dr. Lisa: Wow. Okay, so you're talking about something so profound right now. I want to make sure that our listeners because we sort of shifted into this other really important idea that's come out of Gottman research, which is the idea that all couples, the happiest, healthiest, strongest, most brilliant couples in the universe, have perpetual problems. You can talk about it better than I can. What is a perpetual problem?

Lisa Jordan: Those are just the things that we all have in relationships. We don't think of that as what's wrong with the relationship. It's that if you're in a relationship with another human being — the Gottmans are so good at this — 69% of our disagreements are perpetual. That just runs along the lines of, “Maybe I'm a very neat person, and my partner is very messy, and we're never going to be different people. So we're always going to have that on the back burner, whether or not that's entering into our issues. We can do things about that, accepting that that may be a perpetual piece of what we're dealing with.” 

Also, have a little bit of a sense of humor around it. It's not that it works 100%. But that if we know that 2/3 of what we go through in life are the problems of just being in relation with other people, we might as well focus our attention on that 1/3 of problems that are actually solvable and create some space around the rest of the stuff and make it more workable or negotiate for how we want to deal with things. 

I tend to be very focused on the financial piece and making sure our bills are paid. All of those things that I've learned throughout the years that if I'm better at it, and I don't mind it, why don't I just do that, right? It has created such peace of mind in my household. That's what I recommend to other people is if there's something that you're good at, and you don't mind doing it, go ahead and take it because you don't have to make everything 50/50 out of this sense of obligation that we're demonstrating that everything is split down the middle.

Accepting Reality and Your Partner 

Dr. Lisa: Going to war, trying to make your partner be like you and be good at doing bills and things. This is so funny. I did a podcast episode recently that spoke about this. I think the title was How to Appreciate The Partner That You Have. It was on this topic of how do we just accept the humanity of our partners for who and what they are and learn how to appreciate it, as opposed to being angry with them for not being different. 

This is so significant. Because if 69% of all the conflict that couples have is due to these unsolvable problems, just knowing that, helps you put down the battleax and look at it differently. I just was so struck by what you said when you were like, “So many young couples think they can fight their way through that.” Would you say more about what you see happening with people who just haven't understood what's going on in the way that you see just by virtue of your wisdom and perspective?

Lisa Jordan: Yeah, I think that we all are products of our environment, our early environment. We only know what we witnessed, what we learned. Maybe we got a few extra bits and pieces from extended family members or our best friends, hanging out in their households. But by and large, we're limited by what we've seen. We tend to employ the practices for good or otherwise of our parents and what was modeled for us. If those resources aren't really good, or if they left something to be desired, we're still operating that way. 

I find that with younger couples or couples, it's not an age thing, maybe couples who have been married a shorter period of time, there's kind of that honeymoon period. Then, there's a real disappointment. There's a real drop-off in that expectation that we fall in love, and we live happily ever after. We love a good fairy tale in this country. That's just not fair to people because that's not what real life looks like. 

Great relationships have problems and conflict. It has so much more to do with attitude and trust in the commitment that we have in relationships. I think that early, young couples or couples who have not been together as long may start to lose some of their confidence as they see some of the conflict escalating around things that feel like they are problems that have to be solved. It can be really a relief and very freeing to understand that all couples have disagreements and problems. 

It's more about the process of working through and partnering and deciding how you want to navigate, than the content itself. If you can accept that it's always going to be there, and you have a greater sense of optimism about how you navigate things, that can be really uplifting and very positive for couples who are becoming a little bit hopeless or even questioning, “Is this the right person? Did I marry the wrong person?” 

Dr. Lisa: That's what messes people up is this idea that like, “Oh, if I were with a different person, or if I was in the right ‘relationship,’ this wouldn't be happening.” I love what you're saying, Lisa. This is just so positive. I don't even think of them as problems anymore. I think of them as differences. Potentially complementary strengths, even, when I'm feeling very generous, but yeah, it's just they're these differences. This isn't a bug. It's a feature. How do we move into acceptance and finding workarounds so that we can enjoy the positive parts of each other? 

The Myth About Fight or Flight in a Relationship

Dr. Lisa: I could totally see how this ties back into what you were saying about that emotional flooding. Because before you've done that work, I think, you can interpret those differences as attacks, or being disrespected, or something very negative connotations. Is that part of what you see that makes people go into that space of elevation, that physiological flooding that is associated with danger? Is that what this is? 

Lisa Jordan: Yeah, I think that that's right. That's maybe the unspoken belief that we have to fight our way through this. I can't back down, or I can't deescalate, or I'm actually not going to get my needs met, or I'm not going to have my voice heard. The way through it is, and again, this ties back to whatever you might have seen in your household growing up, is if you saw parents who fought. 

As a young child, you believe that your parents are perfect, and they're showing you perfect examples of love and what love looks like. That must be what we do to work through our differences. I think what we're there to do is to help people see, as you say, that there's a totally different way of approaching it and perceiving it. I love the idea that you described about differences because that absolutely is such a healthy way to embody what it means to be in a partnership is let's look for the positives. 

These are the very things that you fell in love with. Because these things that we sometimes get annoyed with and find ourselves in couples coaching and counseling to talk about are the very things that attracted people in the first place. Most people become aware of that when they start talking about, “Oh, yeah, really. I really love that about them.” There's no hard and fast rule about something being a problem as much as how is it playing out in our relationship and what do we want to do with this?

Dr. Lisa: I think that's a real goal that we can all work towards in our relationships. What you're describing is like that golden place that I think really healthy long-term couples do finally arrive into, or there's a space of understanding and acceptance and even appreciation for those differences. Even though our ‘perpetual conflict’ maybe is still there, it's no longer a problem because it's just who they are. I'm not going to take that personally.

There's this real shift into this more unconditional love space. But that takes time and effort to create. Along the way, emotional flooding can be a real problem for many couples, when they're going into that big emotional reaction where they're feeling disrespected, or hurt, or frustrated, or rejected even by their partners. So it's really important to have a toolset to be able to cope with those moments while you're still working on these bigger relational goals, I guess I should say. 

Self-Soothing After Self-Awareness

Dr. Lisa: I know that we have talked about a couple of tools that you recommend, when you're working with couples in counseling, and one, I think the first one that I heard was self-awareness, with or without the blood pressure cuff, but to be able to say, “Okay, I am starting to get elevated now,” or to say, “I feel like I'm so upset that I can't participate in this conversation, and I'm withdrawing now.” Have that self-awareness. 

I also heard you start to talk about self-soothing would be the next step. Once you have that self-awareness, now it is time to self-soothe. You also brought up something I thought that was so insightful, which is that many times in a conflict or after the conflict, even if we're taking a break, we are, even if we're like doing self-care behaviors, like taking a shower or going on a walk or petting your cat or whatever, we are still ruminating about what I said, what they said, and how I was right, and how they were wrong, and here's what I'm gonna say to them. 

I think that's… Because anybody, you can always take a shower, right? Do you have any insight for what to do with that cognitive component to help people really step away from…? Because that's what emotional flooding is about, is the story, right? What do you do with couples that go there?

Lisa Jordan: You're right. The piece that continues on where the flooding that perpetuates there is when we carry it forward with our own ruminating. You could take that and be far removed from the argument or the conflict and still be perseverating and really bringing that back over and over and over again, and even working yourself up and becoming more fixed in your position. Doing things to challenge that, this is very popular right now. 

But mindfulness and meditation, can't be understated how powerful this can be. Because it's available. Mindfulness, in particular, using your five senses, getting out of your head, out of your thoughts and into your body, is an instantaneous and immediate way to just at least disconnect the circuit that's ramping you up. “What do I see in front of me? What do I hear? What do I smell, taste, touch?” All of that is neutral, right? 

If I'm looking out the window, or I'm in the shower, and I feel this nice, warm water flowing, and I can get into this sense of what that feels like in my body, I am literally putting a break on that stress, all that cortisol, that hormone that makes us feel so bad, and putting some space in there so that you can calm down, and you will, because we're built to do that. We're built to calm back down again if we only can get out of our own way and allow ourselves to do that. I think that that's something that you can do. That's that self-care outside of a disagreement. 

How to Avoid Being Overwhelmed by Emotions

Lisa Jordan: But while you're with your partner, if you notice in the beginning that you're becoming engaged, it's to really use this reflective listening that we teach couples. Because if I'm fully occupied with listening to you, I'm not busy defending or planning my next thought. What I'm doing is devoting myself 100%, empathically, to understanding how you feel and what your position is. 

That doesn't mean that I agree with you. But if I'm spending all of my attention and time and focus to really hear you, I'm not escalating an argument. I am being with you. We want people to be able to do that long before they're becoming emotionally flooded. Because if they're there, you're not going to get emotionally flooded. It's kind of a prevention routine as well.

Dr. Lisa: That's beautiful. I think that's really the beauty of what you do, Lisa, that couples counseling and relationship coaching. Because you are, I think, having experiences with couples with you, because you, your presence, you're just like this warm, comforting person. I think that that can really be the benefit of doing couples work is that you are, at first, keeping people emotionally safe with each other so that they can practice doing that. 

Like, “Okay, I'm just gonna listen to you right now.” Because when they're at home in their living room, it goes immediately into that rebuttal mode. It turns into a fight. But you're slowing it down, and helping people listen, and being able to practice doing that so that it is possible to do that before that emotional flooding place happens because it's so hard to have empathy for other people when you get to that rage-y place.

Lisa Jordan: Absolutely. It's the last place we are once we're in that heightened state. You can’t access it then. Then, it's all about self-soothing and doing things, splashing cold water on your face, or taking a warm shower. Actually, temperature changes tend to pull people out of that. 

Dr. Lisa: Interesting, temperature changes. 

Lisa Jordan: Bumping yourself back into that zone where you're not escalated, or where you're not dissociating, or highly anxious, or rageful is about doing something physically to bump you back in.  We know like singing, dancing, gargling, there's all these things that have to do with the vagus nerve. That vagus nerve is what's connected to that fight, flight, freeze. Doing things to jostle your way back out, physiologically, can help be a reset.

Dr. Lisa: That's amazing. That is such a good tip just to almost shift. Although it's so funny. As you're talking, I'm imagining in my mind, like, have you ever seen the videos of the Scandinavians jumping into the frozen water? Then, going into the sauna? I'm like, maybe that's what…

Lisa Jordan: I don't think I'd survive that one. But that sounds like a really good one for those hardy types.

Dr. Lisa: My heart would stop. But yeah, though, for other people. For other people.

Understanding Those Who Shut Down When Overwhelmed

Dr. Lisa: Now, would you say that this works best for people who go into that elevated place? Because there's also people that are shutting down. I don't know about you, but I've seen that be just as problematic is that when people go into that withdrawal? Because they think especially when their partner doesn't realize that they are actually emotionally flooding? Because from the outside, they just look like they're sitting in a chair? Like they don't… Have you seen that?

Lisa Jordan: Yes. Exactly. That can create a lot of conflict in couples. Because as you said, it looks to the outside as though it could be gaslighting, that term that we sometimes use, that “This person, my partner, is doing this to me on purpose. They're just shutting down, and they're ignoring me. They're not going to talk to me. They're not going to listen.” What we know is that people can get into that frame of mind where they no longer have words. 

They really are so overwhelmed that they cannot respond anymore. Being able to understand that that is emotional flooding as well. It just looks very different from the kind of emotional flooding that might cause someone to be rageful, or yelling, or crying. That is a very real thing. People can become so emotionally shut down or dissociate because this could be very frightening for them or just extremely uncomfortable. That's where they go, when things get emotionally flooded, is that they go offline and in that direction.

Dr. Lisa: Go offline. Wow, I think I've heard it said that that can be more common for men than women. Has that been your experience? Or have you seen it differently?

Lisa Jordan: I think it is more common for men because we do live in a culture that tends to give women a much fuller range of emotional language and expression. We kind of welcome them. We don't give men the same permission or freedom to become really good at expressing themselves verbally or emotionally. I think they can get backed into a corner, feeling like they have nowhere to go, and the words leave them. Then, the partners who are observing that will feel abandoned. So yes, I do think that happens for men a lot.

Dr. Lisa: I'm just thinking of that really classic, pursue-withdraw cycle that we talk about a lot in the context of Emotionally Focused Therapy. What often happens systemically in those moments is that if one person is withdrawing and becoming less responsive, then the other person goes into attack mode. I can just see how this would make that so much worse for somebody who's feeling overwhelmed to begin with. That's impossible at that point.

Lisa Jordan: Yeah, there's such misunderstanding taking place, and there's really nowhere to go. That's when a lot of those hurt feelings get developed. But when you hear couples talking about that, that's typically where they've gone, which is it's gone really deep, emotionally, and we need to do a little repair work around what has happened. 

Dr. Lisa: Oh, my goodness. I'm so glad that we're talking about this, Lisa. Because I could just imagine somebody hopefully hearing this and maybe understanding in a new way, what is going on for their partner in those moments, is to develop that empathy of “Oh, he's not ignoring me. He's like, so overwhelmed, he can't talk, and I need to stop.” 

Lisa Jordan: That's the first lesson I think that we teach is, “Hey, if you're going there, and you're getting that place, turn to your partner and say, ‘I'm getting overwhelmed. I really need a break. I promise I will come back.’” Right? Because that's the only risk is that you'll go away and never bring up the issue again, and it's forgotten. To say, “I need an hour to just really calm myself down. I will come back, and we're going to discuss this some more.” We want people to develop those resources, that skill to do that before they're completely overwhelmed and always shut down. To ask for what they need.

Strategies for Dealing with Emotional Flooding

Dr. Lisa: That's wonderful advice. I know that we've been talking for a while, and you're just such a joy to talk to, I could literally talk to you all day, and I wanna be respectful of your time. What are some other strategies or ideas that you have found to be important when working with your couples over the years that you might share with our listeners, so they have additional takeaways?

Lisa Jordan: I think what tends to work really well, in my experience with couples, is to see if there is a little bit of a window that we can open for questioning one's own absolute beliefs. Right? If you can, even when couples are very polarized in their beliefs about something, if you can allow yourself to think about the situation that you're in and believe for a moment that it might not be true, the way you're seeing it, that it might not be 100% accurate, that gives you this potential for softening around something that may feel completely intractable. Right? 

To work with someone around the belief that “Maybe, I'm not 100% right.” Even if you're 98% right, what's that 2% look like? Is there anything that you can acknowledge for your partner that they have a legitimate point about that immediately makes the partner feel at least heard? They have a foot in the door for negotiating. Then, to kind of take that the next step further, which is, how does it feel to think that maybe there's some rightness on both sides? Right? 

I think when couples are really entrenched, it's to work to try to create a little bit more gray area. To lessen the black and white viewing of what a problem is like and what the situation is, just to enable people to question their own beliefs. Because I think it's the things that we don't question or the things that we are not aware of that are the biggest problems in relationships. Being able to tolerate the thought that “My subjective view is not necessarily the whole truth,” gives us somewhere to go.

Dr. Lisa: It makes perfect sense. It's hard. It's hard to do this. But to be able to almost question some of your core beliefs, and maybe don't believe everything that you think, and open the door for empathy, and trying to understand someone else's perspective, that's really that heart of being able to validate the other person's point of view, and just calming everybody back down and creating safety where listening and understanding can happen again. Because it's like the opposite of emotional flooding.

Lisa Jordan: Even having that kind of ability to have that relationship with yourself, right? I also work with individuals, and people are so hard on themselves. If you can sit with the things that you do, from that vantage point of, “Why am I doing this,” there's probably a good reason why you're doing the things you're doing. Instead of just completely tearing yourself apart and beating yourself up for what your habits are, what you've done in the past, is to sort of look at that and say, how has that been a help? 

How has that been adaptive? How did that help you survive? How did that help you stay in this relationship? You may choose not to engage in that anymore. But there's something about that that helped you to get by, and so helping people to just feel more comfortable in themselves for showing up and bringing up whatever is coming up, I think that's part of the job that we do is to help people accept themselves and appreciate all the parts for being there for a reason.

Dr. Lisa: That's so beautiful that by working on yourself, and developing that self-compassion, and creating emotional safety inside of yourself, that you can become less emotionally reactive and more emotionally safe and compassionate with your partner too. 

What a beautiful idea for us to glide to a halt on today. I love it. This has been just such a great conversation. Thank you so much for just sharing not just your perspective, but your story and also so many good strategies. I hope that some of our listeners were taking notes because there's some actionable stuff I didn't know about, like changing your temperature. I mean, that's just for singing, gargling. I’m gonna try that.

Lisa Jordan: Yeah, give it a try. Well, thank you. This has been so wonderful. 

Dr. Lisa: Oh, it's been a pleasure. Thank you so much for being here. 

To my listeners, if you would like to learn more about Lisa or her practice and also read some of the wonderful articles that you have on our blog at growingself.com. You have so much wisdom to share, and thank you again for coming on today's show. But there's more Lisa for everyone at growingself.com if people come and read more. A wonderful idea. So thank you.

[Outro song: Urgent Blowout by Brandy]


Feeling Emotionally Invalidated By Your Partner?

Emotional Invalidation

The Love, Happiness & Success Podcast with Dr. Lisa Marie Bobby

Feeling Invalidated

Hi there. Are you reading this “advice from a marriage counselor” article because your partner just forwarded it to you, as a way of attempting to communicate that you invalidate feelings or they feel emotional invalidation and that they would like this to change? First of all, sorry, but second of all… never fear. I'm the couples therapist in your corner. This one is going to boomerang nicely and wind up working out in your favor. Promise.

I'm going to let you in on a little secret that your partner — possibly not having read this article themselves before impulsively texting it to you on the headline alone — might not know yet: we all invalidate our partners accidentally. I'll bet you probably feel invalidated by them from time to time too. Am I right? Yes? Welcome to relationships.

Emotional Invalidation

How do I know that you're feeling emotionally invalidated sometimes too? First of all, I've been a marriage counselor and relationship coach for a long time. It is extremely rare to find a couple where one person has *actually* been exclusively responsible for all the hurt feelings and conflict. (Except in the tiny percentage of couples counseling cases that I could count on one hand where the hurt-inducing partner has actually been a diagnosable sociopath and/or narcissist. But I will save that tale for another day.)

Secondly, I've also been married for a long time to someone I adore and would never want to hurt on purpose. And I'm a marriage counselor! I should know better! And To. This. Day. I still do things that accidentally invalidate my husband and make him feel bad. More than once I have had to apologize for making him feel like I don't care, despite the fact that I love him very much. 

But I'm working on it and it's better than it used to be. You can do the same. On today's episode, I'm talking all about emotional invalidation and what to do when you're feeling invalidated to make it stop. Listen below or scroll down for show notes and a full transcript of today's episode.


Emotional Invalidation

The Love, Happiness & Success Podcast with Dr. Lisa Marie Bobby

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Emotional Invalidation: Episode Highlights

Step One: Let's Define “Invalidate”

First of all, let's talk a little about what “invalidation” means. When you invalidate someone, you basically make them feel like you (a) don't understand them or their feelings or (b) if you do understand, you don't care. The impact of this original invalidation will then generally make your partner swing one of two ways, towards either hostility or withdrawal and emotional shut down. Neither of those are good.

In order to not invalidate feelings anymore you need to be self-aware of when it's happening, and what you're doing to cause it. This is the hard part, because almost nobody is intentionally trying to make their partner feel diminished or unimportant when it happens. If you call an invalidating person on it in the moment, they usually get really defensive and start sputtering about how “that's not what I meant” and protesting that their intentions were good. 

Again, except in the case of narcissists (see link above) this is true. Emotional invalidation is generally unintentional. So, no need to beat yourself up if you've been unintentionally hurting someone you love. But you do need to take responsibility for how our actions impact others. We all do.

So let's get familiar with what invalidation actually looks like so that you can become more self aware. Emotional invalidation comes in many flavors, and can happen in both subtle and dramatic ways. 

Let's review.

“It wasn't that bad. You're Overreacting.”

Types of Emotional Invalidation

Now, take a deep breath and non-defensively read through the following descriptions of “emotional invalidators” and see if you can spot yourself. 

See if you can spot the invalidating behaviors your partner uses. (They are in there, I'm sure). 

But again, the hard part is recognizing your own. Bonus points if you can think of other ways you might be invalidating sometimes that I haven't put down here. The possibilities are limitless!

But here are some of the “usual suspects.”

Inattentive Invalidators: These types of invalidators don't pay attention when their partner is talking about something important. (C'est moi! I totally do this.)

Example of Inattentive Invalidation in Action:

Them: “I had a really hard day at work today. I think I might be getting sick.”

You (And by “you” I mean “me”): “I was just thinking that it would be fun to go to Canada this summer. Or Newfoundland. Newfoundland! What do you think?” [Picks up phone to start checking flight prices.]

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Belligerent Invalidators: Their M.O. is to rebuttal rather than listen, and put their energy into making their own case instead of seeing things from their partner's perspective.

Example of Belligerent Invalidation in Action:

Them: “I feel like you were rude to my friend.”

You: “Your friend is an annoying idiot who drinks too much and if you want to avoid these problems you should stop inviting him over.”

_________________________________

Controlling invalidators:  These types of invalidators are extremely confident that their way of doing things is right and just, and will either intervene or undo things that their partner does in efforts to correct, (i.e. “help”) them. This happens in many situations including parenting, housekeeping, social situations, and more. 

Example of Controlling Invalidation in Action:

Them: “No, Timmy, you can't go out to play because you have to take a shower and clean your room.”

You: “You need exercise, Timmy. Be back before dinner.”

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Judgmental Invalidators: These types of invalidators minimize the importance of things that they do not personally feel are interesting or important to them, in a way that creates disconnection in their relationships.

Example of Judgmental Invalidation in Action:

Them: “What should we do this weekend? So many fun things! Do you want to go to the farmer's market / prepper expo / rv show / rodeo?”

You: “Pfft. NO. That is so boring, why would anyone want to do that? Personally, I'm busy anyway. I have to spend the weekend finishing my Fortnite challenges. Wanna watch? No? Okay see you later.”

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Emotional Invalidators: Then of course there is the stereotypical, garden-variety Emotional Invalidator, who feels entitled to “disagree” with other people's feelings, or argue that other's feelings are not reasonable, or to talk them out of their feelings.

Example of Emotional Invalidation in Action:

Them: “Crying”

You: “You shouldn't be sad. At least we have one healthy child already….”

You some more: “….That's not what I meant. We can try again next month. The doctor said that this could happen for the first time….”

If this conversation sounds even remotely familiar… I'm glad we're here right now!

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Fixit Invalidators: Then, there is the “Fixit” Invalidator, who would prefer to leap over messy feelings entirely and go straight to helpful solutions — having zero idea they are making things infinitely worse by doing so.

Example of Fixit invalidation in Action:

Them: “I am heartbroken about my argument with my sister. I feel really bad about what happened.”

You: “She's just a drama queen. Forget about it. You should make plans with some of your other friends. I'll see if Jenny and Phil want to come over on Friday.”

Does this sound like something you might say?

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Owner of the Truth Invalidators: Lastly, there are the reflexive “that's not what happened” invalidators who pride themselves on being rational and who sincerely believe that their subjective experience is the yardstick of all others. If it didn't happen to them, it is not a thing. A kissing-cousin of codependency, this type of invalidator will often follow up their original invalidation by explaining to you how you, actually, are the one with the problem.

Example of a Truth Owner in Action:

Them: “I am feeling really invalidated by you right now.”

You: “I am not invalidating you. You were just telling me that your day was hard and you're feeling overwhelmed, and I know for a fact that you shouldn't be feeling that way because it wasn't that bad. You just need to get more organized. You're overreacting.”

_________________________________

Good times, right? Yes, there are so, so many ways to invalidate someone. This is just a small sample of the many ways, shapes, and forms emotional invalidation shows up in relationships. There are many more. Not sure what kind of invalidator you might be? Ask your partner. I'm sure they'd be happy to tell you.

Next, now that we've “cultivated self awareness,” as we say in the shrink-biz, we're going to talk about how to stop doing that, and start helping your partner feel validated instead.

Step Two: Understand The Importance of Validation

While the first step in learning how to stop accidentally invalidating your partner is to figure out what kinds of emotional invalidation you are prone to, the second step is to learn what it means to be validating and why it's so important.

What is “Validation” Anyway?

So, what is “validation?” To validate someone means that you help them feel understood, accepted, and cared for by you. It requires empathy. Empathy happens when you really get how others see things, and that you support them in their perspective — even if you do not share their perspective. 

Because empathy is such a foundational skill in so many areas of Love, Happiness and Success, the development of empathy is often a big part of what is happening in emotional intelligence coaching, personal growth work, as well as couples counseling. Empathy requires intention, but it's incredibly powerful when you start really getting it.

This is super important in relationships because validation is a cornerstone of emotional safety. And emotional safety — feeling like you are accepted and valued for who you are, like your thoughts, feelings, and preferences are important to your partner, and that your relationship is loving and supportive — is the foundation of a happy, healthy relationship.

Just consider how wonderful it feels to hear these words, “I can understand why you would feel that way.” No matter what's going on, when you hear that it feels like you're accepted by the person you're with and that it's okay for you to feel the way you feel. That right there is the strong foundation from which you can then find your own way forward. (And in your own time).

Also, if we were to dissect pretty much any basic argument that a couple can have, 98% of the time, arguments start with one person feeling invalidated by the other. When anyone feels invalidated the natural response is to then escalate their efforts to be understood. Which can sound like yelling. Then if the invalidator doubles down on defending their invalidating behaviors in response, it can get pretty ugly pretty quick. 

As I'm sure you know. Incidentally, if you have been feeling like your partner is emotionally reactive and unnecessarily hostile towards you, it can actually be an important clue that you've been making them feel invalidated without realizing it. (Read, “Twelve Effective Ways to Destroy Your Relationship” for more on this and other common relationship mistakes.)

So if you work towards being more validating, you will not just stop pretty much any argument in its tracks but your partner will feel emotionally safe and accepted by you, and you will have a much stronger, happier relationship. Win, win, win.

Step Three: Validate Feelings Intentionally, Through Practice

The real problem with changing your (our) tendency to be accidentally invalidating is that it can be really hard to wrap your (our) brains around the fact that we really are hurting the people we love without meaning to. 

In none of the examples of “types of invalidators” was I describing anyone who was trying to be hurtful. They were just failing to understand their partner's perspective or needs or feelings, and prioritizing their own instead. 

Human beings are generally self-focused, unless they put purposeful effort into being other-focused. Sad but true.

The good news is that it's not hard to be more other-focused if you decide that it's important enough to make it a priority. It just takes intention and practice, and a genuine desire to want your partner to feel more cared for by you.

Here's what my perspective of me being invalidating (and then trying to practice validation) looks like at my house:

My husband is telling me something but I'm not really connecting with what he is saying. He's talking about his day at work, and how he's not feeling great. And now he's going on and on about this guy he works with who's super annoying, and incompetent, and how he's thinking about taking the day off tomorrow to go take photos and how he might drive out towards the mountains, and now he's talking about this new video game that he started playing with our son, and how there are these avatars that build sawmills and jump over sharks and there are dances (or something) and …

….I've now officially zoned out, and am now following the spark of ideas that whatever he just said to me has just ignited into being, through the chambers of my own mind.  Day off… Mountains…. Nature documentary…. Camera lenses…. Majestic landscape photos…. I want to go somewhere beautiful… Catherine said good things about Quebec…. He's still talking but I'm now having an entirely internal experience. I know he's still there, but it's the muffled, “Wa-wa-wa” like the adult in the old Charlie Brown cartoons. I am now entirely absorbed by my own thoughts rather than what he is saying, but not on purpose.

Sometimes he can tell when I'm not there anymore, but most of the time neither of us realize what is happening until I say something apparently out of the blue, like “I was just thinking that it would be fun to go to Canada this summer. Or Newfoundland. What do you think?” [Picks up phone to start researching flight prices]. Then I look up from my phone to see his shoulders slump a little and this look cross his face like, “Do you even care about what I'm saying?” Only then do I realize that what he was talking about felt important to him, and I made him feel bad. He's annoyed. He should be.

Because in that moment, my lack of attention left him feeling invalidated in our conversation. He was left feeling like he wasn't important or interesting enough for me to pay attention to, or worse, like I just hijacked the conversation to talk about whatever I was thinking of instead of what he was bringing up. Which I totally did.

But like you, I didn't mean to hurt his feelings. It just happened because I wasn't making him a priority at that moment, but indulging my own self-absorbed thoughts instead of really deliberately tracking what he was saying to me. (If you, too, have a tendency towards adult ADHD, I'm sure you can relate.)

In contrast, when I remind myself of my intention to be a good friend to him, to help him feel cared for and validated by me, it's a totally different experience. I will myself to focus on what he is saying. I look in his eyes. When I feel my mind starting to slide towards something other than what he is talking about, I bring it back to him by very deliberately reflecting something I heard him say. I think about how he might be feeling and ask about that. Or I ask open-ended questions to help him say more about what is going on for him, but also as a strategy to keep myself engaged. In short, I am using communication skills and empathy to help him feel validated.

I try really hard to stay present, and stay on topic. Sometimes I am more successful than others, but I know he sees me trying. We know each other well enough now and we can even laugh about it, as we do when I glaze and he just stops talking and makes a face at me. Humor helps. So does managing your expectations that your partner can or should be perfectly perfect at validating your feelings all of the time.

But truthfully, if you want to stop making someone else feel invalidated it requires a certain level of courage and humility. It's hard to think about, “What's it like to live with me” and really allow yourself to understand, deeply, what you do and how it makes your partner feel. I think that embracing personal responsibility without being defensive is one of the hardest things to do in a marriage, and helping other people move into this receptive, honestly reflective space is often the hardest thing for me to do as a marriage counselor. That's why I wanted to model this for you.

How to Validate Someone's Feelings

Every flavor of invalidation has an antidote that's a little different. Just as there are infinite ways to invalidate feelings, there are many strategies for how to validate someone's feelings too. I could go into great detail about what the antidote for each involves, but then this would be an actual self-help book rather than a blog post. But, briefly, here are some pointers:

I hope that this discussion of how you may be accidentally invalidating your partner was helpful to you, and gives you clarity about how to shift the emotional climate of your relationship just by making your partner's feelings and perspective as important to you as your own. Not easy to do. It requires emotional strength, the ability to be honest with yourself, and the willingness to grow in service of your relationship. But it is so worth it.

Now, please send this post and episode back to your partner so they can think about what THEY need to be working on in order to help you feel more heard, valued, and understood by them. 

All the best,

Dr. Lisa Marie Bobby

The music in this episode is “Dive” by Beach House from their album “7”. You can support them and their work by visiting their website or on Bandcamp. Each portion of the music used in this episode fits under Section 107 of the Copyright Act. Please refer to copyright.gov for more information.

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[Intro music: “Dive” by Beach House, from their album “7”]

Dr. Lisa Marie Bobby: Hey friends. Today, on the show, we're going to be talking about something that we need to talk about. It is a silent killer of many relationships. You may be experiencing this on your own. It's feeling invalidated. Either you might be listening to this because you are feeling routinely invalidated by your partner, which is hard, or perhaps you are listening to this because your partner is telling you that you are making them feel invalidated. 

This is a really significant issue and one that we need to address together. So that's going to be the focus of our time together today, is talking about what invalidation is, why it happens, and most importantly, what you can do to either feel heard and understood by your partner in your relationship or potentially do a better job of helping your partner feel validated and respected by you. 

If this is your first time listening to the podcast, I'm so glad you found us. I am Dr. Lisa Marie Bobby. I am your host. I am also the founder and clinical director of Growing Self Counseling & Coaching. I am a licensed Marriage and Family Therapist. I'm a licensed psychologist. I am a board-certified coach. But what I love doing more than anything else is helping people improve their relationships. I am very married. I've been married for a long time. I've also just worked as a counselor and a coach for so many years. 

Just one of, I think, my main takeaways from all of this life experience is that truly, our wellness, our happiness, our health comes from the quality of our relationships largely. That's why so often on this podcast, I want to talk about things that can help you improve your relationships. Because when our relationships feel strong and successful, everything just feels so much easier in our lives. We feel better emotionally. We have more fun. We have a nicer time. We have a strong foundation from which to launch off and do amazing things. So I am a relationship person. 

That's what we're talking about today is in the love quadrant: what you can do to increase the emotional safety in your relationship. I think that that's one of the things that happens when invalidation is present in a relationship is that it really erodes the emotional safety between you and your partner. And ugly things can start happening in a relationship when people aren't feeling safe, and respected, and heard, and understood. That's what happens when invalidation is a frequent issue in a relationship. 

What Is Validation?

To just dive into our topic today, first of all, allow me to just take a couple of minutes to orient you to validation, what it means, why it's important, to set the stage. When I am talking about either validation or invalidation, to validate someone, it means that you're helping them feel understood by you, that you get whatever they're sharing, you are accepting what they are telling you about how they feel. In that space, also, helping them feel cared for by you, that they're not just saying something and dropping a stone into a well. 

There's this response. You get them. You understand how they see things. You can see the situation through their eyes. Also, there's the sense that their perspective is supported by you. I also want to say that in a truly healthy, vibrant relationship, there is always some diversity of thought. We're not partnered with clones of ourselves, right? People can have different perspectives, different opinions. But there's this sense of fundamental respect for each other's perspectives, even if it is different from yours. It's like this: “Yeah, you know when I look at it that way, I can see why that makes sense.” 

Just think about it. When somebody says that to you, “I can understand why you would feel that way.” I've had friends in my life just naturally say things like that to me in conversation, and it's the relational equivalent of somebody just walking up to you and just folding a warm, soft blanket around your shoulders. “Yes, that makes sense. You make sense. Your feelings make sense. I can see why you feel that way. I would feel that way too if I were in that situation.” It's just like this, “Ah, thank you so much for saying that.” It's just such a nice experience to have.

I think that we all crave that from our partners from time to time. Again, that's a cornerstone of emotional safety. Now, if the phrase emotional safety is a new one for you, I would encourage you to scroll back through my podcast archive. I have done a podcast episode on emotional safety, specifically, where I talked a lot about that concept and how important it is in healthy relationships, and would encourage you to check out that episode if you'd like to explore more about all the different elements of emotional safety. Keep in mind that to be able to validate someone's feelings is an incredibly important part of that. 

When we're creating emotionally safe relationships, and when we are validating people that we love, it is, again, it's like this experience that people are having with us, that we accept them, that we value them, we respect them for who they are. We think that their thoughts, and feelings, and preferences are important. They're important to us, right? In that context, over communicating that regularly, through the way we're communicating and the way that we're interacting with our loved ones, it just creates this very loving and supportive relationship. That's a foundational component. 

How Does Emotional Invalidation Happen?

I have to tell you, as a marriage counselor, 95% of the time, when a new couple drops into the practice, and they’re, “We'd like to work on our relationship.” “Okay, great. What's going on?” 95% of the time, it is some variation of communication. “We're not communicating as well as we'd like to. Communication feels hard.” When you dig into that, like, “Okay, what about communication is feeling hard right now,” invariably, one, often both partners are not feeling validated. It's not that the words coming out of each other's mouths are not terribly problematic in and of themselves. 

It's that they're not getting a validating response from their partner. The problem with communication is that they are not feeling like their partner hears them or understands them. They're feeling like their partner is misinterpreting their intentions. They say something well-intentioned, well-meaning, their partner takes it the wrong way. Here's something that they are trying to say that is interpreted very negatively, that is responded to in an angry way. Or they're feeling like their partner just doesn't have empathy for their perspective, or slaps whatever they're trying to share out of their hands, or making them feel uncared for, or that their feelings or perspectives aren't important in that moment. 

That is very much about a validation issue. Because validation, really, at its core, is around having empathy for the other person. Being able to accurately understand their feelings, understand their intentions, and then reflecting back to that person: “Yeah, I can understand that. I'm not sure that I see it exactly the same way. But when I look through it, at the situation through your lens, I can understand that. Also, I understand that this is important to you. And I understand that you are actually feeling this way.” 

I think the other big meta message within that is “I love you, and this, whatever this is, is important to you. You care a lot about this. This is making you feel a certain way. Because you are important to me, I care about it too because I care about you.” Again, it's just this whole experience of being cherished when we're talking about validation and how impactful it is. So many arguments, again, start this way. If we were to dissect pretty much any basic argument that a couple can have, almost all of the time, these arguments begin with one person feeling invalidated by the other. 

When that happens, when anyone feels invalidated, the natural response to this is to escalate your efforts to be understood, which often sounds like yelling, am I right? If you say, “Yeah, I feel this way,” and the response you get from your partner's like, “That's wrong.” Right? “That didn't happen, or no, it's not that big of a deal.” That, I think, makes all of us say, “No, you don't understand. No, this is true. This is happening.” All of a sudden, we're really fighting to be understood, aren't we? We are not fighting to win. We are not fighting to control. We are fighting to be heard and to feel like we're cared about, to feel like we're important. 

So the other thing that happens, so one person feels invalidated, and then they escalate, “No, I really need you to understand this.” Then, what also happens is that the invalidator, the person who originally came out with a less than ideal response, will double down on defending their position and will defend their invalidating behaviors. “No, that's not what I said. That's not what I meant. Why are you making such a big deal out of this? This always happens when we talk about your mom or your job,” or whatever it is, right? 

How Fighting to be Heard is Invalidation

When this starts to happen, one person is like, “No, I really need you to understand how I'm feeling right now.” The other person is like, “That's dumb.” It can get extremely ugly, so fast. I think everybody within the sound of my voice right now has had this experience at one point or another in their relationship. I know that I certainly have. Truth be told, if we're all going to move towards healthy humility here, I think that our partners have probably felt this way with us from time to time. 

I think that when we are fighting to be heard, we are experiencing invalidation. We're not getting the response that we want. We are really looking for comfort, or connection, or reassurance, and when that isn't what we're getting, right? It feels bad. I think it is very, very easy to miss the moments that we are accidentally and unintentionally making other people feel that way with us. Because I have to tell you, it is so easy to do. When I sit with a couple in marriage counseling, or couples therapy, or whatever it is, and unpack all of this at the core, I do not find narcissists. I do not find sociopaths. I do not find people who are irredeemable and incapable of having healthy relationships. 

What I find are people who are simply unaware of the impact that they are having on others just because they're in a different place, or they're not fully understanding how important that particular moment is. It's just all these missed opportunities to connect. I have been so guilty of that in my own life. I think that chances are, if we are going to be humble and with healthy humility here together, you could probably reflect on some moments in your own life when you have unintentionally done the same. 

The reason why I want to talk about this part for a second is because one of the easiest ways to just melt away all that defensiveness, and restore emotional safety, and increase love and validation all around, is when we can be humble and reflect on our own process because it helps us be more emotionally safe. It helps us be more validating and responsive to our partners, and I think it also helps us handle the moments when we are feeling invalidated by someone else. 

It helps us handle those moments so much more effectively because we can shift away from that automatic response of, “You just totally invalidated me. I'm going to be mad at you.” “No, that's not what I said. I'm going to start fighting to be heard.” We can shift out of that and into a much more helpful and respectful way of getting our emotional needs met in that moment when we are able to stay soft, and empathetic, and emotionally generous with our partners, and make an effective repair attempt, which is, “You know, let me try that again. I feel like maybe you didn't fully understand what I was trying to communicate to you in this moment and how important it is for me right now just to feel heard by you, and respected by you, and understood by you. So I'm going to have a redo.”

Particularly, if you and your partner have had the opportunity to work on some of this stuff together in couples counseling, or relationship coaching, like it's not the first time they've had this conversation with you, it immediately orients them back to, “Oh, this is one of those moments when you're not looking for me to do anything. You are not attacking me. You are not presenting me with a problem that I need to solve. I don't have to be defensive right now. This is one of these moments when you're just trying to connect with me emotionally. I can do that. So thank you for giving me another go at this so that I can be a better partner for you right now. Because I love you, and you're important to me, and that is what I want to do. Okay? Okay, so let's do this again.”

Then, you can literally have a redo with your partner, where there is a different outcome. That outcome is one where you feel loved, and cared for, and respected, and supportive, and have had the opportunity to share your feelings about something that's on your mind, and not have it turned into an argument. It turns into a conversation where you just get to share and be heard. Maybe that is 100% the goal. That's fantastic. No other action is required. We do not have to change anything. We do not have to fix anything. You got to say it. It was received, and we're done. That's fantastic. 

Other times, I think another component of validation can be attached to, “I'm feeling this way, and I would like to find a solution to this problem because I'm feeling bothered by the situation. I'd like to have a productive conversation with you where we could maybe just talk about different ways of handling this because I don't like feeling the way that I'm feeling right now. So I'm just hoping that we can sort through this.” When there is validation happening on both sides, it isn't just you saying, “I have a problem, and we need to fix that because I'm not okay, right now.” 

It turns into, “Let me tell you about how I'm experiencing this situation and help me feel like you understand what I'm saying. Now tell me how you are feeling in this situation and what you see is the ideal outcome or different options here.” Because when you are being intentionally validating, and respectful, and supportive, you start asking your partner questions like that. “I'm not the only one in this relationship. You might have a totally different perspective here. Tell me more about how you see this, or how you've been feeling in these situations. How are you experiencing me when this stuff happens?”

Because in that space of emotional safety, when you are able to validate your partner and help them feel really understood and cared for by you, they will tell you how they're feeling because they trust you. You're not going to freak out when they tell you how they're actually feeling. But if there isn't that trust in your relationship, they won't tell you. The trust has been broken to the point that people do not feel safe enough to share how they are really feeling with each other. 

Overcoming Emotional Invalidation

We think of trust many times as something that is broken through betrayal. There's an affair or there's some catastrophic lying going on in a relationship, and that can certainly damage trust. But there are many more subtle kinds of betrayals of trust that I think people don't fully recognize or understand the significance of because they're subtle, and a betrayal of trust that happens all the time. 

Unintentionally, nobody's doing this on purpose. But when someone tells you how they really feel, or what they need, or what their hopes are, or what is upsetting them even, and when that is invalidated, or dismissed, or rejected, or reacted to with hostility or contempt, it is a betrayal of trust. The message that people receive is, “I don't care about how you feel. I disrespect your experience right now. I reject this.” What happens is, they're like, “Okay, cool, noted. I am never doing that again. The next time you ask me how I'm feeling, I don't think I want to enter into that ring of emotional intimacy with you because I don't trust you enough to tell you how I really feel right now.” 

This is hard. This is, I think, a place where I find with many couples, I often need to stay for a fairly significant period of time in couples counseling or in relationship coaching, because people really do not understand the impact that they are having on each other. Again, and I say this as someone who has done exactly the same thing, we all get so focused on our own perspective, our own needs, and whether or not they are being met in a relationship, and whether or not we are feeling validated, or getting the response that we want. 

We get very hyper-focused on what is happening in that regard and really miss the systemic nature of relationships, which is, “When I'm feeling that way, what do I do? How do I approach my partner? How do I engage with them?” Because especially people who perceive themselves as really fighting for their relationships, fighting to have greater emotional intimacy or greater connection, have no idea how scary or emotionally unsafe or even threatening they themselves are being in these moments when they feel like they're seeking emotional intimacy. 

I'm going to do a whole other podcast on that topic, that concept, specifically, around emotional intimacy and what to do when we're feeling lonely and disconnected in a relationship. So more on that topic to come soon. Just that one takeaway from today would be to ask yourself: Are you validating your partner? Are they feeling invalidated by you in those moments? Or has trust been broken in the past that accidentally trained them to hide from you, and to not communicate with you, and to not tell you how they're really, really feeling even though you want them to, but something has happened, where they feel like they can't? 

That's a really, really common thing that happens in relationships. It is frequently due to that primary issue of people feeling invalidated or rejected by each other in these potentially tender moments of connection. 

What Does Emotional Invalidation Look Like in Action?

With that in mind, I would really like to turn this conversation to talking a little bit about understanding what invalidation looks like in action so that we ourselves can be more conscious of the times that we're doing it and then, also have a little bit more empathy or understanding for the times when our partners may be doing that to us without fully realizing it. Because empathy is so key. 

To begin, when invalidation is happening, what we are communicating, what is happening is that people feel like we don't understand them. We are misinterpreting them. We are taking what they are saying, and then running it through our own filter of meaning, and coming up with something different than what they were trying to communicate to us that they don't feel understood. Or that if we do understand what they're saying conceptually, we don't care about their feelings. Not that we don't care, but that we are rejecting it, and it can be very, very subtle, you guys.

It could be like, “I'm sure they didn't mean that when they said X, Y, Z. You're probably just overreacting.” Those kinds of things, which might be true. I don't know. But the truth of what is happening or not happening is so insignificant that the truth of what's happening is that your partner is actually trying to tell you how they are feeling, emotionally, in this present moment. You have just been offered the gift of trust and emotional intimacy. What are you going to do with that? 

Are you going to make them feel like you don't understand, or they're stupid, or their feelings are ridiculous or not important, or they're being overreactive, or they're just not thinking about this the right way? Because that doesn't feel good. We all know how that feels, right? It is not good. Or are they going to be leaving whatever interaction they just had with you feeling like, “I love them so much because they love me.” Just feeling loved. In order to improve this experience, we need to be self-aware of when it's happening and what we are potentially doing to cause it.

Types of Invalidating Behaviors

There are different flavors of invalidation. We all have our unique styles, I think. When I am being invalidating to my husband, I'm usually doing it in one of a couple of ways. So let me just run through these types of invalidating behaviors. See if you can see yourself in any of these and maybe if some of these are true for your partner. 

Inattentive Invalidators

One, and I think this is probably the most common, and this is the one that I am so guilty of, is an inattentive invalidator. These types of invalidators, they're just not paying attention when their partner is talking about something important. Oh my gosh, I can so easily do this, because I don't know what you're like. Me, I'm just kind of usually zooming along at 900 miles an hour. I am a habitual multitasker. I know it's not good to do that. But I am doing the dishes while I'm on the phone with somebody, and I'm thinking about five things that are happening.

Sometimes in these moments, this is when my husband wants to tell me about something. What happens is, they will say, “Oh, I had such a day. I'm not feeling good. I think I might be getting sick.” Then, you might say — by you I mean me — you’d be like, “You know what, I was just thinking that we should go on a trip to Canada.” Or, “Oh did I tell you that Julie called. She was thinking that we might go camping this… Would you want to do that?” So, I am now picking up my phone and researching campsites or travel reservations. 

My husband just said something totally unrelated to that. He was trying to tell me something about how he felt. It triggered an idea in my mind, or I wasn't really paying attention to the impact of what he was trying to say. Because there can be emotional connotations to certain things that people say. They're very easy to miss unless we're really paying attention. So he, in that moment, felt like I was totally disconnected from what he was trying to communicate, which I was. It's just because I wasn't fully present. 

I was kind of thinking about something, and he said something, and I had a random thought in my head and just sort of impulsively acted on it. I'm nowhere near where he is in terms of what he's trying to communicate or what he is needing for me in that moment. It’s not intentional. It’s not like I'm trying to harm him in those moments. I'm not mad at him. It's just really a simple lack of attention. I, in order to be a better partner, need to slow down sometimes. Also, one of the things that I have found over the years, and I see this routinely with the couples that I work with too, is to be able to set some boundaries or guidelines around these conversations. 

When I can tell that he is trying to communicate about something that might be more important, and I am not in a headspace where I can do that. I have a crisis situation at work that I'm thinking about or needing to deal with and that maybe he doesn't know about that, right? So he's trying to talk to me all of a sudden, and I have learned to say, “I want to hear all about this. Can you give me 15 minutes? I need to take care of this. I need to X, Y, Z or whatever.” Then, 15 minutes later, I am like, “Tell me more,” blink, blink, and I’m looking in his eyes asking appropriate questions. I'm all there. 

But I need to communicate to him when I can't be present. Because if he doesn't know that, he's going to try to communicate with me and not have a good experience. I think we've learned a lot about each other over the years. He's like, “I would like to talk to you about something important. Is now a good time? Or when can we talk about this?” That conversation right there has been a game-changer, I think, in our relationship. But for so many couples that I work with, particularly, in relationship coaching, people come in, and they have been feeling so badly with each other, and it's just felt so hard. 

When we unpack it and when we dial down into it, sometimes, you guys, the answer is as easy as that. “Tell me what is going on in the moments that you're trying to communicate, and it's not going well, or it's feeling frustrating. Literally, where are you?” It could be, sometimes, people are telling me, “It was during dinner, and our three-year-old was having a meltdown, and X, Y, Z.” They start talking about all of these different circumstances. When we're able to identify the practices that people are using, the boundaries that they're setting around their communication, and how they are communicating their needs in those moments to each other, it's so much easier. 

It was actually not this big, horrible, catastrophic thing. We don't have to spend nine months in therapy talking about, “Yes, your mother was an alcoholic, and all of these big things about why you can't communicate.” No, it's actually learning how to say, “Is this a good time to talk?” to your partner. Not always. Sometimes, there are old things, and it goes deeper. But, you'd be amazed at the impact of making these small procedural changes can make on the way that everything unfolds. So I just wanted to share that. If inattentive invalidation is a thing at your house, just try it. Let me know what happens. 

Belligerent Invalidators

Now, there are other kinds of invalidating behaviors that we should talk about. Another common one is a belligerent invalidator. The MO of a belligerent invalidator is to rebut rather than listen and put their energy into making their own case, instead of seeing things from their partner’s perspective. 

Example, somebody, either you or your partner, is talking about, “I didn't feel good about that situation. That person was being rude, or that felt uncomfortable.” A belligerent invalidator will basically tell you why you're wrong for feeling that way. Or say, “Yeah, well, this is what was actually going on.” 

What's happening in those moments, and again, it's not on purpose. It's not intentional. But it's like they are replacing your perspective or whatever you just shared with their own perspective. They are not trying to be hostile or belligerent. But it really feels that way. Because it was like you just put something out there, and then, they just steamrolled over it with their concept of reality. 

This, again, is super common. I think it is very easy to identify people or situations when we have felt that way. Less easy to identify when we ourselves are accidentally doing that. Somebody shares something, and it's very easy to say, “Oh, no, that's not what happened. Let me tell you what really happened.” Sometimes, when you do that to people, they'll fight back and it'll turn into an argument, which in some ways is great. It's healthier in some ways, and it’s like, “ No, I need you to listen to me right now.” 

Other times, you will do that to someone. You'll say, “No, no, no. That's not what happened. Let me tell you what actually happened.” People will just take it, and you will have made them feel really bad, and uncared for, and disrespected. They just kind of go inwards. You just steamrolled right over them and broke their trust in you. You're not emotionally safe. But they're like, “Okay.” We'll exit that. You might not ever know what just happened. You'll feel fine because you were just telling them what you thought. What's the harm? You're just calling it like you see it right? You’ll never know that that was actually a real wound. 

That's another thing about relationships. We've all heard that saying, “Death by a thousand cuts.” These micro-moments? Those are cuts, and if you're with someone who isn't real assertive in telling you how you're making them feel, you can just keep cutting, and cutting, and cutting, and they'll just eventually be done with you, and you will not have known why. That is a terrible thing to consider, and it is a reality of relationships. So, belligerent invalidation. Please keep that one on your radar. 

The next time somebody tells you something, particularly, if it has anything to do with how they felt, or perceived something, or reacted to something, is just to keep in mind, they are telling you how they feel right now. Their truth is how they feel. Your job as a partner, or a friend, is to help them feel understood by you, not corrected by you. Nobody's asking you for that. So, again, I'm being direct. I am being your friend right now. Because the alternative when you're doing that to people and not fully aware of it can be really bad for relationships, and it's very easy to do. 

Controlling Invalidators

Another very common kind of invalidating behavior are the controlling invalidators. These types of invalidators are often extremely confident, which is a good thing in many situations. But they are very confident that their way of doing things is right and just, and will either intervene or undo things that their partner does in efforts to correct it. 

Now, I have also been guilty of this in my relationship. Again, I think it's more due to impulsivity than ill will, right? When someone is invalidating in a controlling way, they often feel like they're helping. They are stepping in. They're going to manage something. They're going to prevent a possible problem that they foresee in the future and that maybe their partner doesn't. But this happens in so many situations, including parenting, housekeeping, social situations around finances. 

One example would be, one partner saying, “No little Timmy, you can't go out to play because you have to take a shower and clean your room.” The other partner is, “Oh, yeah, Jim's mom called and wants you to play. Just be back before dinner.” So it's this really subtle and common kind of invalidation that happens when one person's preferences or things that they are trying to create or do are, again, just undone by someone else. 

This can happen in very small ways, too, around someone's preferences for how you do things. I think, for many couples, teamwork can feel hard. One aspect of every successful relationship is just being able to work together as a team, right? Like the most banal things. Who does laundry? Who folds the laundry? Does laundry get put away in the drawer? Or does it stay in the laundry basket even if it's clean? Who gets the mail? Who opens the mail? How often does this happen? Who pays the bills? 

These little procedural things, even around cleaning, cleaning the house, or making the bed, or cooking a meal that people who have a tendency towards this controlling kind of invalidation, they wind up taking over for a lot of different things because they have stronger opinions about the way that things should be done. The message that is sent to their partner is, “You're not doing it right. Your way of doing things is wrong, and I am taking this away from you.” 

The experience on the other side, again, can be very subtle. People may or may not be talking about this, but it leads to a lot of withdrawal in relationships. It's like this: “Okay, I tried. It wasn't good enough. Fine. You do it.” It is this sense of being, sometimes micromanaged, but just disrespected. “My preferences, my ways of doing things, my feelings in the situation are not important to you.” It's like, “This is your show. This isn't my show.” 

It comes through these small interactions and through these very subtle and seemingly insignificant, controlling kinds of invalidating behaviors that many of us are not aware of. Because, again, our intentions are not bad. We're not trying to make our partners feel micromanaged or disrespected. It's that we maybe have done this before, maybe we have our preferences; we already have a system. “No, the bread goes here,” that kind of thing. But again, what it leads to, particularly, if it's a pattern in the relationship is the other person withdrawing and just feeling like there's not space for them. 

I do not want to genderify this because these patterns can exist for both men and women and in same-sex relationships, certainly. But usually, controlling invalidators, in my experience, tend to be women. Not always, but many, many times. So just check in with yourself. “Am I doing this?” See if you can notice it in yourself. Again, notice, too, that when this is happening, you're not trying to be disrespectful. You're not trying to be damaging. You are not trying to communicate contempt. But that's how it can still be received. 

Again, I'm not saying these things to make you feel bad. When we shine the light on ourselves and understand how easy it is to accidentally make other people feel this way, we can become much more gentle and compassionate when we are experiencing invalidation from others. We can see the other person not as this invalidating enemy who is trying to hurt me emotionally. It's, “Oh, they don't understand what's happening right now.” Because I, sometimes, don't understand the small things that I do make other people feel a certain way. 

When we can move into that space of compassion and collaborative understanding. It's so much easier to talk about that authentically and have grace for the other person to say, “Let's have a redo. This is one of the things that we've been working on. We've been talking to Lisa about this or whatever.” It softens it. It makes it much more likely to have your needs met when you can have empathy for the noble intentions of your partner, noble intentions much of the time. 

Judgmental Invalidators

One other thing, a couple other kinds of invalidating behaviors, there is also such a thing as a judgmental invalidator. These kinds of validators, again, in my experience, they are truly trying to be helpful. But what they do in action is that they are minimizing the importance of things that they don't personally feel are interesting, or important, or significant that their other person sees. They do so in a way that creates disconnection in their relationships. 

An example of judgmental invalidation would be somebody saying, “What should we do this weekend? There are so many fun things. Do you want to go to the farmers market? Do you want to go to the RV show, rodeo, anything? It could literally be brunch with my friends.” The judgmental invalidator would say, “No, that's boring. I want to spend this time playing video games with my friend. Or I am not even remotely interested in brunch or your friends. Why would I want to do that?” 

Again, they probably feel like they're being authentic, right? They're telling you how they really feel. Also, a judgmental invalidator can also communicate this way about emotionally laden things. “That's, again, the wrong way of looking at it.” Or “Why would you think that?” What they're doing is, they're so entrenched in their little perspective of the world, their own little fiefdom of reality, that it is very difficult for them to look over the wall and understand that other people have other interests. 

They have other cognitive filters. They have other expectations of relationshipse. They are interpreting the world differently. They have different motivations. They have different tastes. They're just, again, so stuck in their own one worldview. It's like they're just looking down at their feet. This is the way things are. To have that acknowledgment of the diversity of all humans, they struggle with that. But again, they're not doing it out of maliciousness. They are simply being authentic. 

They’re like, “Why would I do that? I've never gone to a rodeo. I don't really get it. No, I don't want to do that.” Again, what happens is that it sends this message of what you are interested in doing, what you like, what you might want to try, “First of all, I don't understand that, and I will not participate in that with you. That isn't important to me, so I won't do it.” 

Again, it can be very subtle. But I tell you what, I have seen so many relationships break apart on those rocks, I can't even tell you. Because what happens is that the person on the other side feels like if they want to maintain a connection with this individual, they have to enter their world. They have to be into what they are into. They need to hang out with their friends. They need to participate in their interests because their partner is not coming over the line onto their side of things. 

Now, just to state this very plainly, and clearly, it is also true that in vibrant, healthy relationships, partners have different interests. It is 100%, okay, to have hobbies, or sports, or activities that you are into that your partner is not into. You don't have to be doing all the same things together all of the time. I think, in some ways, to have that kind of diversity in a relationship is quite healthy because you have this sort of interdependence. You can have your separate lives and separate friend groups. 

I think that makes for a more interesting relationship, right? You can go do something fun with your friends, and your partner can go through a different thing. Then, you can come back together and have an interesting conversation because you have stories to tell and things to share. It's great, right? So that's how people grow and evolve. All of those things are healthy. 

But I think when there is this, almost absolute refusal to enter into someone's worldview ever, what is experienced is a lot of judgment. Because, again, I think people are not intended to come across this way. But the meta-message is that “Well, that's dumb. Why would you want to do that? Ew, no, that's boring.” For whatever it is. That feels really bad. It feels really bad to be partnered with someone who is judgmental of who you are and what you're into. 

I think that the lesson we can take here is that even if you are not into the things that your partner is into, it is okay to help support their interests by talking to them about it or doing things with them sometimes. You don't have to spend every weekend of your life doing the thing. But, what we want to communicate is that “Your interests are important to you. Therefore, they are important to me.” 

Listen, you guys, I have a 13-year-old who is super into video games right now. Candy Crush stresses me out. That's all I can take, right? Not only am I not interested in playing video games, I do not really care that much. But my 13-year-old is super interested in this. So, I will be a video-game spectator. I will watch him play. He's telling me about all these different missiles, and guns, and squads, and things, and whatever. He is so excited. 

To connect with him, I am not being judgmental and rejecting of the things that are important to him because it would be so easy for me to do that. Because inside my head sometimes I'm like, “Why would you want to, anyway?” But in those moments, my role is to like, “Tell me more. What do you like about this game? Or tell me about what happened when X, Y, Z. Or who's your favorite character? Or what do you like about? Tell me about the plotline.” 

Asking questions being engaged, because the alternative is to subtly communicate judgment, and rejection, and invalidation in a way that can create a lot of disconnection in a relationship and sends a message, “You're not important to me. What you're into is dumb. I think you're dumb. I don't care about this.” It feels like “I don't care about you.” We don't want to do that for the people that we love. Again, easy to do. Easy to do. 

Emotional Invalidators

Now, there are a couple of other kinds of invalidators that I'm going to talk about really briefly. One of the most important, and this, oftentimes, I think, is a very obvious one is the emotional invalidator. How many times have we encountered these people in our lives? This is the stereotypical garden-variety emotional invalidator who disagrees with other people's feelings, or argues that other people's feelings are not reasonable, or tries to talk them out of their feelings.

For example, if you have ever been crying for some random reason, and your partner wanders in and says, “You shouldn't be sad about that.” Or “It wasn't that big of a deal.” Or doesn't even acknowledge the fact that you are in the grips of a big emotion, or tries to cheer you up. Again, these responses to emotion often come from — this is hard to even say out loud, but it's so true — they are honestly well-intentioned. 

Somebody thinks that they're trying to make you feel better. “Look on the bright side. Or at least, X, Y, Z.” Or, “You know? Forget about that. Let's go do something fun. Let me distract you from your feelings.” Oftentimes, people are trying to help you because they perceive emotions as being problematic, dark emotions as being something negative that need to be avoided. They themselves are often not that great in noticing how they feel or being able to stay engaged with their own negative emotions, which is a core component of emotional intelligence. It's hard to do. 

Again, not to genderify, but many men, as we've talked about on this podcast previously, are not socialized to have a really deep relationship with their own feelings. So many little boys to this day get yelled at for crying or punished for having “negative,” I prefer to call them, dark emotions. There's a lot of negative connotations around those. Emotional invalidators often will see someone in the grips of a negative emotion and be like, “Oh, no, I have to get them out of there because that's not good,” not recognizing that it is so positive and so important for all of us to really be in those fully present spaces sometimes. 

Like, “I am having an authentic experience right now. I am feeling really, really sad about this situation.” Or “My feelings were hurt.” Or “I just feel really bad about this situation that happened at work. I don't know what to do.” Or “I'm feeling so overwhelmed” Or… Whatever it is, in order for us to grow and to be genuinely healthy, we need to go into those spaces, and stay there, and process our feelings, and take wisdom from those feelings. 

The best thing that any of us can do when our partner is in that space is to say, “Tell me more about what's going on.” Open-ended questions. “When did you start feeling this way? What were the triggers? What happens to you in these moments?” Or to say nothing at all, just to sit there with somebody and allow them the luxury of having their feelings validated in your presence. Because just to simply be present with someone when they're not okay is such a gift. It's so emotionally intimate. We don't show everyone in the world that side of us. 

But in our most intimate relationships, we are extending this treasure of, “This is how I really feel. This is who I really am. This is what is true for me.” To simply have that be acknowledged, and accepted, and not argued with, and not to have someone try to change it or do something about it, is the greatest gift that we can ever give. That really is how to connect with someone. Anything else leads them to feel like, “They don't care about how I'm feeling. My feelings are not important to them. My feelings are making them uncomfortable. So I need to fix myself back up again because they can't handle it.” 

Do you want somebody to feel that way with you? I don't. So just to be aware of that in those moments. Even just a hug, or “I hear you,” or “Yeah, that is a really hard situation. That is legitimately so hard. I'm so sorry that that is happening. I know that there is nothing that I can do, and I'm just so grateful that you're sharing these feelings with me right now. Because I appreciate that we have that kind of relationship where you let me into this.” Just even saying simple things like that can be just the most amazing thing you could possibly do.

Mr./Ms. Fix-It 

A close cousin of this emotional invalidation, somebody who's very uncomfortable with dark emotions, is the other well-intentioned person that is a Mr. Fix It or Ms. Fix It in those moments of, somebody is struggling with something hard and what they're trying to do, honestly and legitimately, is saying, “I love you so much. I'm going to solve this problem. Let's fix it because I don't want you to feel bad about this. Let's fix it.” So it is, “I'll pick the kids up tomorrow.” Or “Let me. It's okay. Here's what we should do instead,” and jumping right into solutions.”

Hey, I am all about solutions. Yes, all couples need to solve actual problems together. There are so many moments of opportunity for productive, collaborative problem solving that do actually make changes in the way you do things, where you talk to each other, the way you handle things, related to parenting, or finances, or boundaries. So much stuff. There is a time and place to actually focus on making specific changes. 

What often happens to the detriment of relationships is when people jump into that problem-solving space at the expense of the emotional-connection space. Again, it is so well-intentioned, but I can't even tell you how many couples I've worked with in couples therapy or relationship coaching, where we had to stay awhile on helping people understand how those efforts are actually received on an emotional level by their partner. 

Because when someone says, “I'm just feeling so overwhelmed by the situation, right now. I'm feeling so frustrated.” And somebody is like, “Okay, well, let's just do this. And then, it'll never happen again,” they don't experience that as being helpful. The message it sends is, “I don't want to hear about it. We need to just fix this immediately, stop talking about this. I don't want to know how you're feeling about it. I am going to shut the door of emotion. We'll fix this, so we can never talk about it again.” It's kind of how it's experienced.

Again, noble intentions, problem-solving is good. But without the space of being able to connect and really talk about the feelings and help your partner feel genuinely validated in that moment, it does the opposite of what is often intended, which is to fix something. What it actually does is create emotional disconnection in the relationship. It turns into, “Well, she doesn't want to hear about it, or she's just going to tell me to do this thing differently. So, whatever.” It creates withdrawal. It makes people feel uncared for and they're not truly known by their partner, which over time leads to serious disconnection in a relationship. 

Again, we'll talk more about that emotional intimacy in upcoming podcast episodes. But be aware if this is something that you tend to do in relationships is that rushing in to fix or trying to talk people out of their feelings. I will bet you a cookie that subjectively, you feel in those moments like you're trying to be helpful. You're trying to make them feel better. You're trying to look for solutions, all positive things. But there is a whole other dimension of relationships. 

We must make space for the authentic emotional experience of our partners, and help them feel understood, and respected, and affirmed, and validated by us. Because even if we're fixing things, and trying to keep things positive, our relationships, over time, become really hollowed out when that emotional connection, emotional safety, emotional trust, emotional intimacy is eroded. That is what happens when people are invalidating each other. 

The Arc of Change is Experiential

Lastly, just want to share that these patterns are often entrenched in relationships. They can be difficult for all of us to see when we are doing them because our intentions are often good in those moments. I would just like to float the idea that your partner probably experiences those moments similarly. They struggle to understand how their responses may be impacting you. So, certainly, would invite you to get them to listen to this podcast if that would be helpful, just to raise some awareness. 

Also, these things are hard. I spend, easily, several sessions with couples, helping them gain self-awareness about these interactions, in these small moments that invalidation is happening in order to help them recognize them and do something different instead. So I always feel bad in some ways. I love making these podcasts for you. I hope that you find the information in them to be helpful. But I also just want to say out loud that the process of creating change in these areas is not just about getting information, listening to a podcast, and being like, “Okay, cool, I'm gonna do this instead.” 

The actual arc of change is experiential. It occurs over time. So I just want to say that because I always worry that people will hear one of these podcasts and then assume that they should be able to do all of this stuff now that they've heard this, or even worse, that their partner listens to this podcast and should be able to do this stuff differently because of having benefited from this information. Personal growth does not work that way. Personal growth is never an event. It is a process that starts with maybe information. But then, it has to turn into self-awareness and recognition. That is very experiential in nature. 

I just wanted to offer that so that you are gentle with yourself if this is a growth opportunity for you. Also, so that you are gentle with your partner. I hope that if you take nothing else away from our discussion today, please do take away this idea that if you are feeling invalidated in your relationship, as is so common, to take away that the fact that when people are engaging in behaviors that are experienced as invalidating, they are not intending to hurt you. There is a huge lack of awareness around the impact of these behaviors. 

To be gentle and compassionate with your partner, and shift into a more effective stance of “Let's work on this. Let me help you understand what's happening in these moments. Let's try this again. Here's what I'm looking for you. I'm looking for emotional intimacy right now. I'd love to feel more of this with you. When these things happen, I don't feel emotionally connected to you. I'd like that to change.” 

Having those kinds of conversations are just so much more helpful in the long run than having it just turn into a fight or being really critical with your partner because they maybe don't have the self-awareness or the skills yet to help you feel validated in those moments. Because we all engage in invalidating behaviors, sometimes, it's so easy to do, and I hope that we can all have grace with each other and help each other grow and evolve. That is my intention for us today. 

I hope that you took something away from this podcast. Hey, if you did, as a favor to me and your fellow travelers on this journey of growth, if you could, trot over to wherever you're listening to this podcast, and leave a review. That helps this podcast reach more people. As you probably know, we don't do any advertising. This is not a mercenary thing. 

This is me trying to help people who are probably never going to be my clients but to take hopefully valuable little bits of information away that will help them have more happy, and loving, and stable, honestly, relationships, and marriages, and families, and homes that can improve their lives, also the lives of their children, for kids to grow up in a home where there is an emotionally safe relationship happening with them, and their parents. To witness that in their partners, that is what lasts for generations. 

So help other people find this show. Review it. Share it on social media, this episode and others. I would really appreciate it not just for myself, but for everybody that can benefit from hearing this message, too. So thank you again for being here today. I will be back in touch next week with another episode of the Love, Happiness, and Success Podcast. Bye-bye.

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